A:AnswerI believe it is your ice maker
There is a switch upper left corner in the freezer..
Turn to off
I believe you have it on and no water supply to fridge..?
A:AnswerI just bought one without a water dispenser. I have no intensions of connecting the water for anything. After being connected and on for a little bit, the refrigerator would suddenly make a loud hammering noise and then go silent again periodically over and over. We had a technician come out and informed us that because we did not connect the water supply and did not turn off the icemaker on the inside, the unit kept trying to draw water but there was none so the valve that controls that would vibrate and rattle loudly. He turned off the icemaker and - - - silence is golden. End of problem.
A:AnswerHi Clion - Bottom freezer and French door refrigerators have a water reservoir coil in the fresh food section that holds 12 - 24 oz. of water. The water is chilled and stored until it is needed. Since the reservoir is in the fresh food section, the water will not be ice-cold. After the 12 - 24 oz. of cold water is dispensed, any additional water dispensed will not be chilled until the water in the coil tubing has had time to chill again. Thanks for your interest! Sue
A:AnswerHi - Thanks for considering GE! The high-gloss black finish does not require special cleaning. Also, this model is not offered without the internal water dispenser. A water line is not required if you choose not to use this feature. Simply wipe with a clean, damp cloth and an appliance polish or a mild household detergent. Use a clean, soft cloth to dry and polish the cleaned surface. You can also use Cerama Bryte Appliance Cleaner, part number WX10X392. We also offer GE Profile™ Series ENERGY STAR® 23.1 Cu. Ft. Counter-Depth French-Door Refrigerator PWE23KELDS in our Premium Black Slate Finish. Its unique matte finish hides fingerprints and virtually eliminates smudges, keeping your appliances looking clean. If necessary, cleans easily with a soft cloth and soapy water or Cerama Bryte Appliance Cleaner. Explore our Black Slate Appliances: https://www.geappliances.com/ge/black-slate-appliances.htm - Keep in touch! SUE@GEA
A:AnswerHello RenatainBham - Thank you for your interest in this amazing refrigerator. All of our GEA French door refrigerators are magnetic so you can proudly display your son's best works. We only recommend caution as the magnets may scratch the finish. Stay safe and keep in touch! - John@GEA
A:AnswerHi Nemo - Thanks for viewing GE! A reciprocating compressor, also known as a Scotch Yoke compressor, is used in this refrigerator and designed to give years of reliable service. If you have any additional questions, do not hesitate to ask, we are happy to help at GEAppliances.com! Sue
A:AnswerThank you for connecting with us! The inlet line is located on the rear of the refrigerator, at the bottom. For more information about the size, as well as how this unit interacts with a RO water system, we highly recommend checking out page 37 and 40 of this unit’s “Use and Care Manual”. We hope this helps, and if you have additional questions, please reach out to us. Wishing you well – Matthew@GEA
A:AnswerHello there,
This is a great question! The ice maker and water dispenser operate independently of each other, so you can turn the ice maker off in the freezer and still use the dispenser in the refrigerator. Hope this helps. Reach out if you've got more questions. Stay well! Mike@GEA
A:AnswerWe're sorry to hear that your refrigerator us making a loud humming noise that comes and goes. We would love to hear what this noise sounds like. When you have a chance, please send us a video of this noise on social media so we can get an idea of what is going on. We're looking forward to hearing from you soon! -Chris@GEA
A:AnswerHey there, and thanks for reaching out to us about this French Door refrigerator! We certainly understand how important the size of the unit is so you can get it in your home, and can advise the refrigerator has dimensions of 69 7/8 H x 35 3/4 W x 35 7/8 D. The height of the unit is just under 70" and the width is a little under 36". The door opening would need to accommodate those dimensions to get the refrigerator through and be at least 36” wide; if your door is less than that, the doors can be removed to move the unit inside. Further details are available in the installation instructions, on our GE website. The carton that the refrigerator comes in will have these approximate dimensions: Length – 36.5”, Width – 39.2” and Height – 71.3”; if you will still have it packaged when it goes through the door you may need to take those measurements into account as well. We hope this information helps, but are available if you need any further information, including over social media if you prefer. Best wishes! -Sarah@GEA
A:AnswerGood day,
Thanks so much for reaching out. This is a good question! This model refrigerator does use R-600a refrigerant.
For the refrigerant (coolant) type and amount used in a refrigerator, freezer or wine chiller, check the rating label on the appliance or its compressor. Be sure to stay in touch! Mike@GEA
A:AnswerHi Zaskar24 - Thanks for your interest in GE Model # GNE27JSMSS! Case depth without door 29". We suggest viewing the Quick Specs document at the following link for all product dimensions: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=GNE27JGM_JMM_JSM_C2_18.pdf - We suggest GE® ENERGY STAR® 23.1 Cu. Ft. Counter-Depth French-Door Refrigerator
GWE23GYNFS (Case depth without door 24 3/8 in). Quick Specs document: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=GWE23GEN_GMN_GYN_20.pdf - We’d love to have you in the family. Keep in touch at GEAppliances.com. Sue
A:AnswerHello BriMar - We appreciate your interest and we are happy to help! Yes, this refrigerator model has the Door Alarm feature. This alarm will sound if either door is open for more than 2 minutes. The beeping stops when you close the door. We are glad you checked. Olga
A:AnswerHello Freezerhelp. Thank you for reaching out to us. We are glad to assist. Just keep pressing the Freezer temperature control until it cycles through back to the recommended setting of 0 degrees. We hope it helps. Olga
A:AnswerYou will need the $30 hookup section to go between the end of the water supply line and the refrigerator. Plus, if this is your first fridge dispensing water or ice, you will also need to bring a water supply line to the location of the fridge, which is a plumbing job for which Best Buy is charging around $140 as of right now.
A:AnswerHi Ray- The refrigerator is not equipped with a defrost drawer. Full-width deli drawer allows party trays and larger items to fit easily and remain at the ideal temperature. Keep in touch! Sue
