Questions & Answers

Q: QuestionWe are considering this fridge, We have a question about the water line. Our RO water tank will be directly above the fridge. What size is the inlet line on the fridge and exactly where is it located?

Asked 3 years ago by RussT.

• A:Answer Thank you for connecting with us! The inlet line is located on the rear of the refrigerator, at the bottom. For more information about the size, as well as how this unit interacts with a RO water system, we highly recommend checking out page 37 and 40 of this unit’s “Use and Care Manual”. We hope this helps, and if you have additional questions, please reach out to us. Wishing you well – Matthew@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionRefrigerator doors must be removed to get it into our house. Can delivery crew/installers do this?

Asked 3 years ago by Anonymous.

• A:Answer They did for me and reinstalled them. Be sure that they know this in advance so the delivery people have the tools. Also, i hooked up all the water lines and set up the fridge myself. They wanted to charge me an installation fee just for the doors. I explained to them that i was doing the installation and all the crew had to do was get it in my house and kitchen, the delivery only. So i was able to avoid the extra cost of installation.

  Answered 3 years ago by RickVerified Purchase

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Q: QuestionWhat do it mean when the ice maker stopped working the water dispensary do not come out and the lights that shows the temperature do not come on

Asked 3 years ago by Hot.

• A:Answer Thank you for connecting with us! We highly recommend scheduling service for your unit. You can schedule service by calling 1-800-432-2737. We hope this helps; best regards – Matthew@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionDoes this come with any type of warranty with GE? I know you can purchase Geek Squad protection through Best Buy, but I have not and do not really want to spend more money on this.

Asked 3 years ago by Warranty.

• A:Answer Hey there, thank you for reaching out to us about this refrigerator. We're excited to let you know that your fridge does indeed come with a one-year warranty! If you have any other questions, please reach out and let us know as we're always happy to help! -Kacie@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionCan the internal water filter/dispenser be removed to allow more space for food?

Asked 3 years ago by jw.

This question was asked about the related product: GE - 27.0 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Slate

• A:Answer No, it sits within the wall of the fridge. Should be relatively flush.

  Answered 3 years ago by Recommended

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Q: QuestionCan the doors be removed for delivery and then reattached? My doorway is only 32”

Asked 3 years ago by Lp.

This question was asked about the related product: GE - 27.0 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Slate

• A:Answer Yes my door way was 31 and it just made it ,no problem , I love my refrigerator ! ! Best Buy delivered & installed , great job

  Answered 3 years ago by Tino

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Q: QuestionWhat is the distance from the top of the pull out freezer door to the floor, and what is the distance from the top to bottom of french door? Thank you.

Asked 3 years ago by ella.

• A:Answer Thanks for reaching out! The distance from the ground to the bottom of the fresh food door is 28 inches. Then, the distance from the bottom of the fresh food door to the top of the door is about 41-7/8 inches. We hope this is insightful! Let us know if you have any other questions - we're always happy to help out. Be well, Kelsey@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionI have the GNE27JYMNFFS with bottom freezer how do I adjust it to make less ice?

Asked 3 years ago by Jeannine.

• A:Answer Hello- Thank you for checking with us. We are happy to help! The icemaker will produce seven cubes per cycle and that is approximately 100-130 cubes in a 24-period, depending on freezer compartment temperature, room temperature, number of door openings and other use conditions. Your icemaker should have a switch on the side and you can actually turn off the icemaker. Please review page 20 in the following link: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000472-2.pdf&_ga=2.190929449.2095697884.1647275862-1891068205.1646433146&_gac=1.41167638.1644625706.EAIaIQobChMI39DQi_T49QIVghB9Ch0YowtjEAAYASAAEgLi__D_BwE If you have any questions in the future, please let us know. We are here to help! Joyce@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionIs the white finish hi-gloss on the sides as well as the front?

Asked 4 years ago by Susan.

• A:Answer It doesn’t meter for me I want just white

  Answered 4 years ago by AnonymousVerified Purchase

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Q: QuestionDoes this fridge have adjustable shelves, and can you turn off ice maker. I seen in some reviews, that you couldn't adjust shelves or turn off icemaker

Asked 4 years ago by Anonymous.

This question was asked about the related product: GE - 27.0 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Slate

• A:Answer Hello, thanks for your interest in this refrigerator. It comes with adjustable Fresh Food Cabinet Shelves, and a switch that can be positioned to On or Off for the icemaker. We hope this helps!- Kianna@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionIs the white a glass finish?

Asked 4 years ago by Customer.

• A:Answer Hello there - This French-door refrigerator's appearance is a high-gloss white finish. We hope this answer suites you. If you need anything else, please connect with us! We're always glad to help out. All the best, Kelsey@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionDo the drawers have rollers or do they slide out?

Asked 4 years ago by Bambu.

• A:Answer Hello- Thanks so much for your question. The drawers don't have rollers, they do just slide out. We hope this is helpful. If you have any additional questions, please let us know. We are here to help! Joyce@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionI have the GE GNE27JMMES refrigerator. The Ice maker on/off switch inside the freezer broke off and it is on. How do I turn it off with no switch?

Asked 4 years ago by Becky.

This question was asked about the related product: GE - 27.0 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Slate

• A:Answer Hello, and thanks for reaching out to us about this ice maker issue; we are very sorry to hear the switch is broken, and know how frustrating that must be. As the ice maker has broken, we can advise the part number for that is WR30X35287. It is available to view on our GE Parts website, if you need to arrange for a new ice maker. If you think service may be needed, you can reach that department at 1-800-432-2737. In the meantime, the ice maker is meant to stop automatically when the level of ice in the bin reaches the feeler arm, so it will not continue making ice indefinitely. Please note that if you are still using the ice maker and removing ice from the bin, it will start again for long enough to fill back up. We hope this information is helpful, and that you are able to get this issue with the switch addressed. We are happy to help with any other questions or concerns you may have, and wish you the best! -Sarah@GEA

  Answered 4 years ago by GE Answers

  
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Q: Questiondoes this refrigerator have wheels on the bottom so I can pull it out to clean

Asked 4 years ago by casey.

This question was asked about the related product: GE - 27.0 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Slate

• A:Answer Hello, thank you for your question and interest in this beautiful refrigerator. Yes, there are two rollers on the rear of this unit so that it can be pulled out and moved for cleaning. We hope this helps! -Chris@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionHi, Is this a glossy white or matte finish?

Asked 4 years ago by KitchenRemodel.

• A:Answer Hi there - Great question! This refrigerator's finish is high-gloss white. Thanks for checking! -Mikayla@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionWhy does the fan seem to be speeding up and slowing down when it’s spinning it is not a steady sound when it’s running?

Asked 4 years ago by Curt.

This question was asked about the related product: GE - 27.0 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Slate

• A:Answer Greetings, We're more than happy to explain! When you hear the fans increasing speeds, this means that it is attempting to maintain the temperature settings of the refrigerator. The fans change speeds to provide optimal cooling and energy savings. This is considered normal operation. We hope this provided some clarity. Take care! Mike@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionWhere is it made?

Asked 4 years ago by Steve.

• A:Answer Hey there, we appreciate you reaching out to us. This refrigerator is globally manufactured. We hope that helps and we're wishing you the best. - Guy@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionWe have this model and recently the LED light in the refrigerator section is working intermittently. What would be the potential cause?

Asked 4 years ago by Angie.

This question was asked about the related product: GE - 27 Cu. Ft. French Door Refrigerator - Stainless Steel

Q: QuestionCan you take the handles off the doors to get it in the house?

Asked 5 years ago by Jim.

• A:Answer Hello Jim! Thanks for your question about this refrigerator. If the refrigerator will not fit through a doorway, the refrigerator door and freezer drawer or door can be removed. To remove the refrigerator door and freezer drawer, refer to page 29 of the Installation Instructions. Feel free to reach out to us at our contact page with any questions. Stay safe! Emily@GEA

  Answered 5 years ago by GE Answers

  
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