A:AnswerHi Jane- This is Sue at GE Appliances. Thanks for considering our GE® GTW330ASKWW! The washer does not have an end-of-cycle signal. We suggest our GE® 4.2 DOE CU. FT. STAINLESS STEEL CAPACITY WASHER GTW460ASJWW with end-of-cycle signal and LED cycle status lights. It plays sound whenever the cycle or options knobs are turned (beeps). In addition, the cycle start activation plays a tune and that same tune is played when the cycle is complete. It also features our popular Deep Fill option. Customize your water-fill levels with just the touch of a button. Add a little extra or fill the tub to wash the way you want. Play Video: https://www.youtube.com/embed/CpfTCH8O-Ac?rel=0 - The matching dryer is GE® 7.2 CU. FT. CAPACITY ALUMINIZED ALLOY DRUM ELECTRIC DRYER GTD42EASJWW (GTD42GASJWW GAS). We hope this is helpful. Keep in touch!
A:AnswerHi- This is Sue at GE Appliances. We are excited to hear of your interest in our Top Load Washers! Our washers continue to be manufactured with as quiet an operation as possible. A popular model is our GE® 4.2 DOE CU. FT. STAINLESS STEEL CAPACITY WASHER GTW460ASJWW with Auto Balance Suspension System with vibration control- A a rod and spring floating suspension, designed to withstand extensive out of balance situations. This system can quickly recognize out of balance loads and adjust spin patterns to reduce vibration. Vibration Control will provide the optimal in spin performance. Also, our consumers love the DEEP FILL option- Customize your water-fill levels with just the touch of a button. Add a little extra or fill the tub to wash the way you want. Play Video: https://www.youtube.com/embed/CpfTCH8O-Ac?rel=0 and PreciseFill with the option of 4 water level selections. Select your preferred load size for the desired water level or let the machine automatically sense the load and add the amount of water needed to ensure great cleaning results. Check out matching GE® 7.2 CU. FT. CAPACITY ALUMINIZED ALLOY DRUM ELECTRIC DRYER GTD42EASJWW (GTD42GASJWW GAS). Keep in touch. We love hearing from you!
A:AnswerHi Jojoba- This is Sue at GE Appliances. Thanks for choosing our GE Series Model GTW330ASKWW! We are sorry to hear of the drain issue and glad to help. If your top-load washer is not draining, we suggest to view the following troubleshooting link for tips: http://products.geappliances.com/appliance/gea-support-search-content?contentId=23080 - Select the Drain & Spin cycle to drain the basket and spin water out of the washer basket. Also, if an out-of-balance condition is detected by the washer, the Spin light will blink during the remaining portion of the cycle and will stay illuminated for a short time after cycle completion. When this occurs, the washer is taking actions to correct the out-of-balance condition and complete the cycle normally. In some cases, the washer may not be able to balance the load and spin up to full speed. If you notice the load is more wet than normal at the end of the cycle, redistribute the load evenly in the wash basket and run a Drain & Spin cycle. For reference , see pages 13 and 23 of the Owner's Manual: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-90576.pdf - If you need further assistance, we encourage you to contact GE Appliance Service at 1-800-432-2737 or conveniently schedule an appointment online: http://www.geappliances.com/service_and_support/service/ - We are confident our factory-trained technicians can resolve any issues to your satisfaction. Thanks for reaching out to us and for making GE Appliances a part of your home!
A:AnswerHi- This is Sue at GE Appliances. Thanks for viewing our GE® 3.8 DOE CU. FT. CAPACITY STAINLESS STEEL BASKET GTW330ASKWW! The Energy Guide at the following link provides the Estimated yearly Electricity Use (187 kWh) and Estimated Yearly Energy Cost ($22 Electric Water Heater / $12 Natural Gas Water Heater. Your cost will depend on your utility rates and use. Estimated operating cost based on six wash loads a week and a national average electricity cost of 12 cents per kWh and natural gas cost of $1.09 per therm. Take a look: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=290D3006P006.pdf - Check out GE® 7.2 CU. FT. CAPACITY ALUMINIZED ALLOY DRUM ELECTRIC DRYER GTD33EASKWW (GTD33GASKWW GAS) and GE® 6.2 CU. FT. CAPACITY ALUMINIZED ALLOY DRUM ELECTRIC DRYER GTX33EASKWW (GTX33GASKWW). We hope this is helpful. Keep it touch!
A:AnswerHi Nightowl - This is Sue at GE Appliances. Thanks for viewing our GE® 3.8 DOE CU. FT. CAPACITY STAINLESS STEEL BASKET GTW330ASKWW! Yes, the washer can be installed in a 2nd floor laundry room. It is equipped with Vibration Control Technology. We suggest to view page 17 of the Installation Instructions for details on locating the washer: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-90567.pdf - Also, check out matching GE® 7.2 CU. FT. CAPACITY ALUMINIZED ALLOY DRUM ELECTRIC DRYER GTD33EASKWW (GTD33GASKWW GAS) or GE® 6.2 CU. FT. CAPACITY ALUMINIZED ALLOY DRUM ELECTRIC DRYER
GTX33EASKWW (GTX33GASKWW GAS). Thanks for checking with us. Enjoy!
A:AnswerHi Milliet- This is Sue at GE Appliances. We are happy to provide assistance. Model GTW330ASKWW is equipped with a fabric softener dispensers that automatically operates with the wash cycle. For details on using the fabric softener feature, see page 13 of the Owner's Manual at the following link: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-90567.pdf - If the fabric softener dispenser (WH43X24454) is missing, order online at: https://www.geapplianceparts.com/store/parts/spec/WH43X24454 - Or, call our GE Parts Team at 1-877-959-8688, Mon–Fri 8am–7pm, Sat 8:30am–5pm ET. Thanks for reaching out to us!
A:AnswerHi rjjj- This is Sue at GE Appliances. Thanks for considering our GE® 3.8 DOE CU. FT. CAPACITY STAINLESS STEEL BASKET GTW330ASKWW! Yes, the washer has a "Drain & Spin" option. Utilizes a high speed spin to extract water from wet items. For items that need to be rinsed,
select the Deep Rinse option when using this cycle. This cycle ensure clothes are rinsed of soap residue and/or fabric softener. Also, check out matching GE® 7.2 CU. FT. CAPACITY ALUMINIZED ALLOY DRUM ELECTRIC DRYER GTD33EASKWW (GTD33GASKWW) and GE® 6.2 CU. FT. CAPACITY ALUMINIZED ALLOY DRUM ELECTRIC DRYER GTX33EASKWW (GTX33GASKWW). Keep in touch. We love hearing from you!
A:AnswerHi Gregg- This is Sue at GE Appliances. Thanks for viewing! To soak your whites for 12 hours you can press the Start/Pause button to pause the washer. Pressing Pause will unlock the lid (if locked at that time), pause the cycle and the Pause indicator light will blink (must leave the lid closed). To continue the cycle, press Start again. Note: The washer will automatically cancel and drain when water is present and the lid is left open for 15 minutes or the unit is left in a paused state for 24 hours with the lid closed. Also, check out matching GE® 7.2 CU. FT. CAPACITY ALUMINIZED ALLOY DRUM ELECTRIC DRYER
GTD33EASKWW (GTD33GASKWW GAS) or GE® 6.2 CU. FT. CAPACITY ALUMINIZED ALLOY DRUM ELECTRIC DRYER GTX33EASKWW (GTX33GASKWW GAS). Thanks for checking with us!
A:AnswerHi Gary- This is Sue at GE Appliances. Thanks for viewing! The Temperature options are Tap Cold, Cold, Cool, Colors, Warm and Hot. Heating water in your home uses energy. To conserve energy, new washers are designed to limit the amount of hot water used by adding some cold water to the fill when you select HOT water. This allows the washer to fill without causing your water heater to need to replenish as much hot water, which reduces the amount of energy used by the water heater. Effective March 6, 2015: The U.S. Department of Energy revised their standards and federal guidelines for hot water energy consumption for all clothes washers. These changes affect all washer manufacturers in order to save energy and conserve resources. All manufacturers must comply with the new standards. We are committed to meet the Federal energy standards and deliver a product that upholds GE Appliances wash performance standards. To comply with these standards, HOT water temperature selection is a mixture of hot and cold water from your household plumbing. When you select HOT, you will receive some cold water with the fill; this is normal. Since the appliance is designed to fill with limits on the amount of hot water filling the appliance, it is not recommended that the cold water supply be turned off during a HOT water fill. The appliance is designed to fill with a mixture of hot and cold water to save energy, and is operating normally when doing so. Additionally, new laundry detergent is formulated to work with any water temperature for wash performance. For best wash performance, we recommend HE (high-efficiency) Detergents and Oxi Detergents. Look for "HE" and/or "OXI" listed on the package and follow package instructions for best results. Also, check out matching GE® 7.2 CU. FT. CAPACITY ALUMINIZED ALLOY DRUM ELECTRIC DRYER GTD33EASKWW / GE® 7.2 CU. FT. CAPACITY ALUMINIZED ALLOY DRUM GAS DRYER GTD33GASKWW. We hope this is helpful. Keep in touch!
A:AnswerHi Linda- This is Sue at GE Appliances. Thanks for your purchase! We are sorry to hear of this unusual issue and suggest to reset the electronics by unplugging the washer, wait 2 minutes, plug back in and press Start. If this continues, we encourage you to take advantage of your warranty and contact GE Appliance Service at 1-800-432-2737 for assistance or conveniently schedule an appointment online: http://www.geappliances.com/service_and_support/service/ - We apologize for any inconvenience this has caused. We are confident our factory-trained technicians can resolve any issues to your satisfaction. Thanks for reaching out to us. Keep in touch!
A:AnswerHi Josh- This is Sue at GE Appliances. Thanks for your purchase! Any time the washer is being started or restarts after the washer lid has been opened and closed, the washer will turn on the cold water valve for two short periods followed by a 10 second pause before continuing. If the lid is opened during this period, the washer will pause. You will have to push the Start button again to restart the cycle. Also, the washer will automatically drain any time the lid is left open for more than 15 minutes and water is present. To reset the electronics, unplug washer, wait 2 minutes, plug back in and press Start. If you need further assistance, we encourage you to contact GE Appliance Service at 1-800-432-2737 or conveniently schedule an appointment online: http://www.geappliances.com/service_and_support/service/ - We hope this is helpful. Thanks for reaching out to us!
A:AnswerHi Dee- This is Sue at GE Appliances. Thanks for viewing our Top Load Washers! The lid lock engages when it is spinning above 50 RPM. You cannot set the washer to lock for the entire cycle. Pausing the machine during the spin cycle does unlock the lid, but the user must wait until the basket has completely coasted down to a stop before the lid unlocks, of course for safety reasons. Depending upon the speed at which the washer was spinning when it is paused and also depending upon the size of the load being washed, it could take as much as 3 minutes to coast to a stop and then unlock. The lock feature cannot be disabled. Thanks for checking with us!
A:AnswerHi numbergirl22- This is Sue at GE Appliances. Thanks for your interest! The average wash cycle time (Colors Normal Cycle) for this model is approximately 45 minutes. This assumes a Medium water level selection, Warm wash water selection, and no options selected. The Speed Cycle wash time (no options) is approximately 23 minutes. We hope this is helpful. Thanks for checking with us!
A:AnswerHello Grammie1- I am happy to help. In order for the drain hose to function properly, the drain must be at least 30" from the floor and less than 8 feet high. Our compact washers will pump up to 5 ft. The flow rate of the pump is dependent upon the height of the drain pipe. For each 1 foot of additional drain pipe height, the flow rate will be reduced by approximately 1 gallon per minute.
The washer pump will pump water at a rate of 15 gallons per minute. I hope this helps. Thank you for checking with us.
Lisa
A:AnswerHello Moparmutt, I am happy to help. It can depend as to when you open it during the cycle. On this unit you can manually choose the desired water levels; Small, Regular, Large, Super. It also features a Deep Fill Rinse option. When selected, the deep rinse cycle ensure clothes are rinsed of soap residue and fabric softener. Are you clothes coming out wet and clean? If not, please contact service at 800.432.2737. Thanks for checking with us! Lisa from GE Appliances.
A:AnswerHello Whychange,
I am happy to help. The depth of the GTW330 basket (tub) is about the same; approximately 19”.
With the overall trend towards larger washer capacities, the baskets (tubs) must get deeper in order for the overall width of the washer to remain 27” so that the washer fits within the majority of current installation spaces.
Thank you for checking with us.
Lisa from GE Appliances.
A:AnswerHello Luzenka - this is Nancy at GE Appliances and I am happy to help you. The washer will fill with water when the lid is opened; however, it may not be able to sense the load properly with regard to load size and temperature. I hope this helps! Thanks for checking with us!
