A:AnswerHi MrsWiz - Thanks for reaching out to us about your unitized washer and dryer! We are sorry to hear that you had coins fall when opening the lint filter and can imagine that this has been a frustrating situation for you. If coins are left in the interior of the dryer, this has the potential to damage the unit or become a safety concern. It is recommended that you have the dryer interior and the ducting vacuumed by a qualified service technician annually. To make sure that your unit is clean and the coins are removed, please reach out to GE Factory Service by calling 1-800-432-2737 Monday – Friday: 7 a.m. – 10 p.m. ET, Saturday – Sunday: 8 a.m. – 6 p.m. ET, or schedule online at any time. We hope that this helps! -Eliza@GEA
A:AnswerHi Jenn - Thanks for reaching out to us and for your patience. We truly appreciate you considering a GE unitized washer and dryer for your home and are happy to answer this for you! This model, GUD27ESSMWW, is an electric unit. However, we do also offer the GUD27GSSMWW, which is the gas version of this model, and will provide you with the same features and performance! We hope that this helps to clarify! -Eliza@GEA
A:AnswerHi there, thank you for reaching out to us about your unitized washer and dryer. We truly appreciate your patience and are very sorry to hear of the issues you are having with a burning odor from your washer. We can imagine that this would be a stressful experience for you and are happy to help!
A burning smell coming from a fairly new washer could be caused by the inlet hoses. Sometimes new inlet hoses put off a strong rubber odor that can be mistaken for a burning smell. To determine if the odor is coming from the inlet hoses, start the washer so that it fills with hot water and stop the washer before it starts to agitate. If you can smell the burning rubber from only the fill cycle (no motor or pump running) before it even starts to agitate, the problem is just the hoses. This is normal and will fade over time. However, you do not smell the odor from the fill cycle, we would recommend that you take advantage of your warranty and have a qualified service technician properly diagnose the issue. You can schedule an appointment with GE Factory Service by calling 1-800-432-2737 Monday – Friday: 7 a.m. – 10 p.m. ET, Saturday – Sunday: 8 a.m. – 6 p.m. ET, or schedule online at any time. We hope that this helps! -Eliza@GEA
A:AnswerHi Jade - Thank you for reaching out to us and for your patience. We truly appreciate you choosing this unitized washer and dryer for your home and apologize for any confusion regarding the electrical supply. We are happy to help you with this! This unit should be connected to a 208/240 volt, individual, properly grounded branch circuit with a 3-prong grounding type receptacle, protected by a 30-amp circuit breaker or time-delay fuse. The 240/208V will power the dryer, and the unit internally steps it down to 110/120V for the washer. - The terminal block at the rear of the unit will provide access for either electrical connections using a power cord or for direct wire connections. There is not a separate cord for the washer and the dryer, and the power cord should be purchased separately. We would recommend that you review pages 8-9 for guidance on electrical connections to prepare for this installation. Please feel free to reach back out to us if you have any additional questions about this installation or using this washer and dryer in the future. We are always happy to help! -Eliza@GEA
A:AnswerHI Brie! Thanks for your question. This washing machine uses about 16.34 gallons of water per load. We do not have the exact amount of water used with certain load capacities. We're sorry for any inconvenience that this may cause. We hope this helps! Emily
A:AnswerDelivery and installation was not good. I recommend picking up and installing yourself if you can. The two guys that delivered my unit would be better off driving a clown car. -They lost one of the feet for the washer/dryer unit
They came 2 hours early and didn't call me until they were sitting in front of my house. I was at work and couldn't leave until the original time they said they'd be there.
They banged up my molding around the closet when installing the unit. He noticed it and said,"oops, I didn't do that, did I?' Yes, you did!
Before leaving, they tested the dryer and it made an awful metal on metal grinding noise. He quickly turned it off and told me that they didn't have time to take it back. He did call customer service on the spot and scheduled for someone to come back; however, It took another week to get someone to come take it back.
They also didn't test the washer before leaving. So I turn it on after they left... It didn't work either. They forgot to turn on the water before leaving, so of course the washer didn't work.
One of the guys even left his back brace/belt on my kitchen counter.
One week later, the gentleman who came to pick up the unit was so sweet, but he smelled AWFUL! My entire house smelled like body odor after he left and I had to open all my windows.
So, don't waste your money on delivery. Pick it up yourself if you can.
A:AnswerHello Isabelle - Thank you for reaching out about this versatile laundry center. We do recommend the use of HE detergents in model GUD27ESSMWW. These types of detergents will result in a better wash and be easier on fabrics. Keep in touch! - John@GEA
A:AnswerHello Tracy, thank you for your question! This unitized washer and dryer comes standard with a one-year limited manufacturing warranty. If you would like to read more about this warranty, we recommend you check out page 23 of the owner's manual on our website. We hope this helps! Please let us know if you have any additional questions. You can reach out to us further at the “Contact Us” link on our website. – CV
A:AnswerHi there CJ,
Thank you for reaching out. We're happy to provide assistance. Here are the steps to winterizing your washer. 1)Turn off water supply faucets.
2)Disconnect the hoses from the water supply and drain out the water from the hoses.
3)Remove washer drain hose from drain. Lay hose on the floor and allow water to drain into a shallow pan or on the ground.
4)Carefully tilt the washer by raising the front of the washer 4" to 6" to allow any remaining water in the pump to drain out of the drain hose. For safety, DO NOT do this if the washer and dryer are stacked or the unit is a unitized washer/dryer. After sitting in a cold environment all winter it is best to let the washer "thaw" for 24 hours at room temperature. When it's time to use the washer again, simply connect the hoses at the faucets and turn the faucets back on, plug the washer back in to wall receptacle. If you have any other questions, please feel free to reach out to us via social media or through our Contact Us page. We hope this helps. Best wishes. Mike@GEA
A:AnswerHi Nancy! Thanks for your question! You can run both the washer and dryer at the same time. There would not be a need to wait for one to finish before starting the other. We hope that this helps! Stay safe. -Michael
A:AnswerHi there, thanks so much for your question! Page 11 of your installation instructions offers steps and more information about a 4-wire or 3-wire connection for the 27" electric dryer. Either connection will work so long as the directions listed in your manual are followed. We hope that this helps! Stay safe. -Michael
A:AnswerHello James,
Thanks so much for reaching out. We're happy to help. This unit requires a 30 amp 120/240V or 120/208V 60Hz with either a 3 or 4 prong plug. We hope this information is helpful. Best wishes. Mike@GEA
A:AnswerHi there,
Thanks so much for reaching out. We're sorry, we're not quite sure what you're trying to ask. We're happy to help you. Would you please reach out to us via email or social media with your question. We look forward to helping you! Best wishes. Mike@GEA
A:AnswerHi Tori, thanks for reaching out! We're sorry to hear about this issue! We know that this must be stressful. If you have not done so already, take a look at the article on our website titled "SPACEMAKER OR UNITIZED WASHER WILL NOT DRAIN" for some troubleshooting tips that may help. If none of these tips help then we would recommend that you take advantage of your warranty and schedule a service appointment. Our service team can be reached through the following phone number: (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET, Saturday – Sunday: 8 a.m. – 6 p.m. ET. We hope that this helps and that you're staying safe. All the best. -Michael
A:AnswerHello Sandy,
Thanks for reaching out. This model does not have a second rinse option. Therefore there is no way to program a second rinse option during a cycle. We do apologize for this inconvenience. Best wishes! Mike@GEA
