Questions & Answers
- Model:
- GUD27ESPMDG
- |
- SKU:
- 6313655
Q: QuestionThere is always LINT on our clothes after washing them. It's more visible on the dark clothes and we tried many things (vinegar, separating colors)...ANY SUGGESTIONS?
Asked by ile28.
- A:Answer Hi ile28- Thanks for reaching out to us regarding your washer. We can certainly understand your concern regarding lint. The clothes coming out of washers will have more lint on them than previous model washers; this is normal. It is the function of the dryer to remove the remaining lint from the clothes, not the washer. We suggest viewing the following link for tips- LAUNDRY LINT CONCERNS AND SOLUTIONS: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17430 - We hope these tips are helpful. Keep in touch at GEAppliances.com. Sue
Answered by GE Answers

Q: Questionis this a full size washer and dryer?
Asked by hello.
- A:Answer Hi - Yes, Model GUD27ESPMDG is a full size washer/dryer laundry center. Approximate Product Dimensions are as follows: (WxHxD) (in.) 26 3/4 in x 75 7/8 in x 30 7/8 in. Thanks for considering GE! Sue
Answered by GE Answers

Q: Questioncan you open lid during wash cycles
Asked by me.
- A:Answer Hi - Thanks for choosing GE Model # GUD27ESSMWW! Yes, you can open the lid during the wash cycle, however this washer has a security system that prevents opening the lid during the spin cycle. The lid lock prevents anyone (especially children) from reaching into the washer while the basket is spinning. The lid lock will release within 5 seconds after the basket stops spinning. Also, the water fill will continue with the lid opened, except when Precise Fill (on some models) is selected as the load size. The lid must be closed to continue filling when Precise Fill (on some models) is selected. Keep in touch at GEAppliances.com for all your appliance needs! Sue
Answered by GE Answers

Q: QuestionDo they come in stainless steel
Asked by Linda.
- A:Answer Hi Linda - GE Unitized modes are not available in stainless steel. We also offer model GUD27ESPMDG (Diamond Gray). Thanks for your interest in GE Model # GUD27ESSMWW. Keep in touch at GEAppliances.com for all your appliance needs! Sue
Answered by GE Answers

Q: QuestionI only have 120 volts available. Will this model work with that ?
Asked by Morpheus.
- A:Answer Hi Morpheus - Thanks for considering our GE Model GUD27ESSMWW! This unit will not operate on 120V. Unitized washer dryer units only have one power cord. There is not a separate cord for the washer and the dryer. The 240/208V will power the dryer, and the unit internally steps it down to 110/120V for the washer. This appliance should be connected to an individual, properly-grounded branch circuit with 240V or 208V single-phase 60 Hz electrical service and should be protected by 30-amp time-delay fuses or circuit breakers KW Rating per voltage (240/208). Power cord should be purchased separately. Keep in touch at GEAppliances.com. Sue
Answered by GE Answers

Q: QuestionWill you take away the old washer dryer?
Asked by craig.
- A:Answer Yes they will
Answered by willbjeff
Q: QuestionIf we have Best Buy deliver and install the new washer and dryer will they haul the old units away?
Asked by PreFix.
- A:Answer If I remember right, it cost an extra $25 or so to have them take the old unit out and haul it away.. they did, and in record time.. AND they told me my not so old dryer vent was in perfect condition so I could take back the new one I had to purchase and get a refund, which I did. Worth every penny!
Answered by MommyDearest619
Q: Questionis this unit 100v or 220v
Asked by Dave.
- A:Answer Hello Dave - Thank you for your interest in the GE Unitized Spacemaker® 3.8 cu. ft. Capacity Washer with Stainless Steel Basket and 5.9 cu. ft. Capacity Electric Dryer GUD27ESSMWW; we are happy to help! This model requires 240V. We are glad you checked! Olga
Answered by GE Answers

Q: QuestionWhat type of power cord does this use? is it a 110?
Asked by Denny.
- A:Answer Hi Denny - Thanks for considering GE Unitized Spacemaker® Washer/Electric Dryer GUD27ESPMDG! Unitized washer dryer units only have one power cord. There is not a separate cord for the washer and the dryer. The 240/208V will power the dryer, and the unit internally steps it down to 110/120V for the washer. The power cord should be purchased separately. This appliance should be connected to an individual, properly-grounded branch circuit with 240V or 208V single-phase 60 Hz electrical service and should be protected by 30-amp time-delay fuses or circuit breakers KW Rating per voltage (240/208). See Quick Specs at the following link: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=GUD27ESSM_27GSSM_C3_17.pdf - Keep in touch at GEAppliances.com. Sue
Answered by GE Answers

Q: Questiondoes the washer's lid lock?
Asked by kelly.
- A:Answer Hi Kelly - Thanks for your interest in GE GUD27ESSMWW! Yes, the washer has a security system that prevents opening the lid during the spin cycle. The lid lock prevents anyone (especially children) from reaching into the washer while the basket is spinning. The lid lock will release within 5 seconds after the basket stops spinning. For reference, see page 7 of the Use and Care Guide: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-90581-5.PDF - Keep in touch at GEAppliances.com. Sue
Answered by GE Answers

Q: QuestionI noticed that there is a plug below the dryer that looks like a telephone outlet or ethernet outlet. What is it and what is it for? Thanks.
Asked by CleanComfort.
- A:Answer Hello CleanComfort - Thank you for your question; we are happy to help! Current appliances have a data port (like an RJ jack or ethernet port) that allows the appliance to be tested or serviced more easily. This port is used by GE Appliances factory technicians to plug in their diagnostic equipment when needed. If the model has optional WiFi Connect capabilities, it is also where you plug in the optional Wifi ConnectPlus module. We are glad you checked. Olga
Answered by GE Answers
Q: QuestionI just got my new GE Spacemaker tonight and when I start a load to wash it will fill with water, start the cycle, and then just shut off. Has anyone else had this problem?
Asked by Jen.
- A:Answer We have not experienced that. I would call GE about that
Answered by willbjeff
Q: QuestionRE: Dedicates. My previous stackable had one speed for the agitator and simply washed dedicates in less time while frequently stopping the agitator which was harsh on the clothing. Does this machine have different agitator speeds? Explain in detail
Asked by SpecialK.
- A:Answer Hi SpecialK - The washer has 1 Wash/Spin Speed. Delicates is same speed as Whites / Colors, but with a softer agitation pattern. It reverses agitation direction less often (less strokes per minute) and turns in a smaller arc before reversing. We suggest to view page 7 of the Use and Care Manual for a description of each wash cycle: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-90581-5.PDF - Keep in touch! Sue
Answered by GE Answers

Q: QuestionWhat is the maximum distance the exhaust will vent/
Asked by harpo.
- A:Answer Hi - The maximum allowable length of the exhaust system depends upon the type of duct, number of turns, the type of exhaust hood (wall cap) and all conditions noted on the chart provided on page 13 of the Installation Guide at the following link: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=31-16781-3.pdf - Thanks for your interest in GE! Sue
Answered by GE Answers

Q: QuestionWhat is the total depth needed for this unit. We have a total depth from wall to door of 31 inches. Thanks JC
Asked by JC.
- A:Answer Hi JC - The unit is 30 7/8" deep. For side venting, 3 additional inches of room depth are needed versus the unit depth shown in the manual. The vent needs to go down first and then to the left or to the right. One elbow (plus the straight ductwork) is enough to make the side venting. We encourage you to view page 3 of the Quick Specs at the following link for clearance requirements: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=GUD27ESSM_27GSSM_C3_17.pdf - You can also view the Installation Guide at the following link (See page 3): https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=31-16781-3.pdf - Thanks for your interest! Sue
Answered by GE Answers

Q: QuestionJust purchased this combo unit. Our apartment does not have the traditional washer hook up and we need to hook up the washer to the over the sink faucet. The dirty water will be dispensed in the sink. What kit do we need to purchase to make this happen?
Asked by Jenni.
- A:Answer Hi Jenni - Thanks for choosing GE! Unfortunately, we do not offer any type of kit for sink faucet connection. The washer requires separate Hot/Cold water connections and a drain connection as shown in the Installation Instructions: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=31-16781-3.pdf - We offer GE® Space-Saving 2.8 cu. ft. Capacity Portable Washer with Stainless Steel Basket GNW128PSMWW. Included Unicoupler allows you to quickly connect the washer hoses to a standard kitchen or bathroom sink. This washer can be paired with GE Spacemaker® 240V 3.6 cu. ft. Capacity Stationary Electric Dryer DSKS433EBWW or GE Spacemaker® 120V 3.6 cu. ft. Capacity Stationary Electric Dryer DSKS333ECWW. Optional Stacking Kit DSDR24F sold separately. Thanks for checking with us! Sue
Answered by GE Answers

Q: QuestionHow many years does this unit las?
Asked by Anonymous.
- A:Answer Hi - Thanks for your interest! It is not possible to determine the product failure rate, lifespan,life expectancy, or life cycle of an appliance, even an approximate age. There are many variables involved, like: frequency of use, type of use, location of appliance (ex. high humidity; near the ocean; etc.), care, and maintenance. We are very interested in supplying consumers with a quality product that delivers the expected performance. You should expect many years of service from your GE Unitized Laundry Center. For best performance, check out the Care and Cleaning section of the Owner's Manual included with the unit or online: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-90581-5.PDF - Keep in touch at GEAppliances.com - Sue
Answered by GE Answers

Q: QuestionThe depth of this unit unit is about 31 inches, how much additional room is needed for the dryer vent in the back to fit properly? The distance from our door to the wall is about 33 inches only leaving about 2 inches in the back. I may have to visit BB.
Asked by JARO.
- A:Answer The total distance from the back wall to the front of the unit is 36 inches, bot keep in mind that the washer unit extends further out than the dryer portion
Answered by Richard
Q: Questiondoes it need power cord for washer side
Asked by home.
- A:Answer Hi - Unitized washer dryer units only have one power cord. There is not a separate cord for the washer and the dryer. Electric models should be connected to a dedicated 240V or 208V 30-amp time-delay fuse or circuit breaker. The 240/208V will power the dryer, and the unit internally steps it down to 110/120V for the washer. The power cord is sold separately. You can also view the Installation Guide online: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=31-16781-3.pdf - Thanks for choosing GE! Sue
Answered by GE Answers

Q: QuestionWhen I place an average size load in the dryer and select timed dry, the dryer will only run for about 7-10 minutes and then shuts off. When it cools down, it can be restarted. Isn’t it just supposed to turn off the heat and keep the air and drum moving?
Asked by JanRob.
- A:Answer Hi JanRob - Thanks for reaching out to us regarding your dryer. If the dryer shuts off prematurely, it may be overheating. We suggest to check the venting system. It may be restricted, incorrect type or too long. Please view the following links for tips- Dryer Hot: https://products.geappliances.com/appliance/gea-support-search-content?contentId=18709 - THINGS TO CHECK FOR A DRYER VENTING ISSUE: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21557 - Also, view the Quick Specs for recommended exhaust length: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=GUD27ESSM_27GSSM_C3_17.pdf - If you need further assistance, please schedule an appointment online at GEAppliances.com/service or call 1-800-GECares (1-800-432-2737). Keep in touch! Sue
Answered by GE Answers

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