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Questions & Answers

Page Showing 141-160 of 376 questions
  • QuestionDoes the washer come with hot/cold fill hoses?

    Asked by Mayor.

    • Answer Hi there - we're thrilled to answer this question for you! We're even more thrilled to let you know that this amazing, unitized laundry unit does come with the water hoses for the washer. -- We appreciate you taking the time to ask this question and hope our answer was helpful. Have a great week. - Pablo@GEA

      Answered by GE Answers

  • QuestionThe specs say the washer’s drain hose is not included. What size fitting does the drain outlet require?

    Asked by Mayor.

    • Answer The BestBuy specs are incorrect. It comes with both a drain hose and hot/cold fill hoses.

      Answered by Mayor

  • Questionwill it wash king size comfoter

    Asked by Bri.

    • Answer Tried to get a king size comforter in just the dryer and it was way to big

      Answered by Anonymous

  • QuestionIs this available with a GAS dryer?

    Asked by Rita.

    • Answer Yes i do believe it is available in a gas version

      Answered by James

  • QuestionDoes this washer use laundry liquid detergent?!

    Asked by Anonymous.

    • Answer I use the pods for convenience and storage, but I don’t know why you couldn’t use liquid detergent. I had the pods when I recently moved, but if I had the liquid detergent, I wouldn’t have hesitated to use that.

      Answered by denise

  • QuestionCan this dryer be installed “ventless” i have a machine now that i am retiring that is ventless…i had purchased a ventless kit. Does this one have that option?

    Asked by Butch.

    • Answer Hi there, and thanks for your interest in this model! This particular combination model cannot be installed ventless; we regret any inconvenience that may cause. The model does allow for either side or bottom venting. We do have some ventless dryer options, including GFT14ESSMWW, if you’d like to review whether that model may fit your needs. We hope this is helpful, and are always glad to assist if you have other questions or concerns. Best wishes! -Sarah@GEA

      Answered by GE Answers

  • QuestionAre the washer and dryer connected in one piece or do they attach somehow?

    Asked by jfk.

    • Answer Hello. Thanks for reaching out! The units are attached. We hope this helps, and should you have any additional questions, please reach out to us!- Kianna@GEA

      Answered by GE Answers

  • QuestionCan this item be used in apartment unit?

    Asked by G.

    • Answer Hi there, and thanks for this great question! We certainly understand your concern over whether the unit will work in your space, and we’re glad to advise this model would be ideal for an apartment installation as long as you work within the guidelines listed in the Installation Instructions. If you’d like to view those, you can do so on our GE Appliances website when you look up the model number and go to the product page; the ‘Owner Support’ option under the picture of the appliance will take you to the document. Our Quick Specs document is also available in that space, and has information on electrical requirements and dimensions. We hope this information is helpful, and are glad to assist here or over social media if you have any other questions or concerns. Wishing you all the best! -Sarah@GEA

      Answered by GE Answers

  • QuestionThe washer is working but the dryer isn't working at all, what could cause this?

    Asked by Scott.

    • Answer Hello. We appreciate you reaching out, though we hate to hear the dryer isn’t working properly; we know any issue with the appliance would be concerning, and we’re glad to advise. If the dryer isn’t working at all, you may want to check the plug as well as the fuse and/or circuit breaker to ensure enough power is reaching the unit (electric dryers often use two fuses/breakers, so if only one is working that may cause issues). We do have Troubleshooting Tips starting on page 21 of the manual as well; if you’d like to view those, the manual is available on our GE Appliances website when you look up the model number and go to the product page. If you aren’t able to resolve the issue, our Service Department is available at 1-800-432-2737, and a technician would be glad to examine the unit. We hope this issue with the dryer is solved soon, so you can enjoy the full combo unit again. If you have any other concerns or questions, we are happy to offer assistance any time – we wish you all the best! -Sarah@GEA

      Answered by GE Answers

  • QuestionCan this unit sit on carpet?

    Asked by Anonymous.

    • Answer Mine is and I'm experiencing no issues with it.

      Answered by StackableWasherDryer

  • QuestionHow many gallons of water is used for a complete wash and rinse

    Asked by MA.

    • Answer Hello- Thanks so much for checking with us. We are happy to help! This model uses approximately 15 gallons on washer and 6 gallons on rinse on the Heavy (Max) load size. The washer will adapt within the cycle and from load to load, so the actual water will vary. If you have any questions in the future, please let us know. We are always happy to help! Joyce@GEA

      Answered by GE Answers

  • QuestionWhat is the warranty on this washer-dryer?

    Asked by Sam.

    • Answer 1 year

      Answered by Polcat

  • QuestionMy washer does not spin out and drain after the rinse cycle. Is it just a fuse?

    Asked by Pahawonho.

    • Answer We found a belt had unattached under the unit. When replaced it drained again.

      Answered by Anonymous

  • QuestionI only have 11/2 in vent pipe leading outside for dryer I will this work with the stackable washer and dryer. ?

    Asked by Debby.

    • Answer Hello. Thanks for reaching out! The total length of transition duct should not exceed 8’ (2.4 m). You can find out more about the installation requirements here: https://files.bbystatic.com/XNMpDw1r%2FZ7X9OVt1Gpozw%3D%3D/987d40b7-85b6-4f62-9b53-0b56b37c0b00.pdf. We hope this helps, and if you have any additional questions, please reach out. We are happy to help!- Kianna@GEA

      Answered by GE Answers

  • Questionwill they take away old stackable in 2022

    Asked by Cher.

    • Answer They took it away with a smile.

      Answered by Anonymous

  • QuestionDoes this model have an agaitor ot impellor

    Asked by cracie.

    • Answer Agitator

      Answered by LenovoLaptopwindows11

  • QuestionSocks periodically drop outside of the drum. How can they be retrieved?

    Asked by Mark.

    • Answer We pop the front off occasionally when the unit is completely off and retrieve anything that has been eaten and check to make sure all belts and other parts are still attached properly. It’s quick and easy.

      Answered by Anonymous

  • QuestionModel: GUD27ESSMWW SKU:6175645 Does this model/SKU come with a drain hose? Thanks.

    Asked by KZ.

    • Answer Greetings, This is a good question to ask! Yes, this unit does come with a drain hose. Let us know if you have any other questions. Have a good day! Mike@GEA

      Answered by GE Answers

  • QuestionThe washer seems to spin in the rinse cycle longer than the wash cycle. Is this normal?

    Asked by Harvey.

    • Answer I believe most if not all washers spin longer on the rinse cycle. This is in order to remove as much moisture as possible for drying or it would take much longer.

      Answered by Cath

  • QuestionWhere can I get an indoor vent kit, does best buy sell this kit?

    Asked by Wrights.

    • Answer I purchased mine from Best Buy.

      Answered by Cath