Questions & Answers

Q: QuestionWhat is the capacity of the washer and dryer?

• A:Answer This unit has a super capacity 3.9 cu. ft. LoadSaver washer and 5.9 cu. ft. dryer.

Q: QuestionWhat type of controls does this unit have?

• A:Answer This unit has rotary electronic controls for easy operation.

Q: QuestionHow many wash cycles does this GE washer and dryer have?

• A:Answer This GE washer and dryer has 12 wash cycles for handling a variety of fabrics and soil levels.

Q: QuestionDoes this GE washer and dryer have a deep rinse option?

• A:Answer Yes, this unit has a deep rinse option to ensure clothes are rinsed free of detergent, fabric softener, and stubborn soils.

Q: Questioncan this unit wash queen size comforter.

Asked 5 years ago by 2Rascals.

• A:Answer Hi 2Rascals - Thanks for considering GE Model GUD27GESNWW! While not all comforters are the same thickness, the washer can accommodate most queen size comforters. Most comforters will wash properly in our washers as long as the comforter fits below the balance ring of the washer tub and is not stuffed in the tub tightly. Keep in touch at GEAppliances.com. Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionIs it possible to side vent this unit

Asked 5 years ago by Jwilll3.

• A:Answer Hi Jwilll3, thanks for reaching out! We're finding that this 27" model can be vent to the side if need be! We would recommend taking a look at page 15 of your installation instructions for steps on how to do so. We hope that this helps! Stay safe. -Michael

  Answered 5 years ago by GE Answers

  
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Q: QuestionDoes the washer tub have an agitator

Asked 4 years ago by Dario.

• A:Answer Hello, Thanks for asking! We appreciate the interest and we're happy to help. After looking at the specifications of this model, we determined this washer has an Infusor, not an agitator. Thanks for checking with us! -Sylvia@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionHi. I need the installation guide or cut sheet on this unit for my electrician. Can you help please?

Asked 5 years ago by Installation.

• A:Answer Hi - Thanks for choosing GE and welcome to the family! We suggest viewing the Specifications document at the following link: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=GUD27EESN_GUD27GESN__C4_19.pdf - Also, here's the link to the Installation Guide: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=31-16781-3.pdf - Keep in touch at GEAppliances.com. Enjoy! Sue

  Answered 5 years ago by GE Answers

  
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Q: Questionwhat is the footprint dimensions of this unit in other words whis is the dimensions between the units feet

Asked 4 years ago by squid.

• A:Answer Hi, Thanks for asking! We appreciate your interest and we'd love to help. We found that this model's feet are about 26-3/4" apart. Let us know if you have any further questions. Have a great day! -Sylvia@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionHi. I bought this washer and dryer two months ago. A couple of times I used it the detergent wouldn’t go away. I think the machine does not release enough water to wash the clothes properly. Please advise.

Asked 5 years ago by Mila.

• A:Answer Hello Mila - Congratulations on the new washer! We are sorry to hear about the left over detergent residue but we'll be happy to help get the best performance possible out of this wonderful machine. If you are finding detergent in your clothes after a cycle, we recommend checking the following. - Overloading the machine. Clothes must move freely for detergent to be released from the fabrics. Towels especially need to be the appropriate size load for the water level because they hold detergent. - Liquid fabric softener may be used to remove suds because its content chemically defeats suds. - Liquid detergent may be selected. Liquid detergent dissolves easier than pods. - Choose the optional and deep rinses (or re-rinse by setting the timer back to rinse) when needing to remove extra soap residue. Keep in touch! - JB

  Answered 5 years ago by GE Answers

  
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Q: QuestionCan the dryer on this stacked unit be converted from natural gas to propane gas? Thank you

Asked 5 years ago by Thomas.

• A:Answer Hi Thomas - Yes, Model GUD27GESNWW is compatible with Optional LP Conversion Kit WE25M74 (sold separately). Keep in touch at GEAppliances.com. Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionShould I use HE detergent with this washer?

Asked 9 months ago by MadisonSteve.

• A:Answer We do recommend using HE (High Efficiency) detergent in all of our washers. We're glad you checked with us! -Vikki@GEAppliances

  Answered 9 months ago by GE Answers

  
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Q: QuestionCAN I JUST PURCHASE THE WASH MACHINE AND USE MY DRYER FOR THE TOP? THERE IS NOTHING WRONG WITH THE DRYER.

Asked 1 year ago by WALLY.

• A:Answer No, this washer dryer laundry center unit is completely integrated as one appliance. They can't be separated.

  Answered 1 year ago by GE Answers

  
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Q: QuestionCan a Downy plastic fabric softener dispenser ball be used with this washer?

Asked 1 year ago by Srino.

Q: QuestionI am trying to use fresh tablet to clean this washer, but the precise fill is preventing the machine from filling up with water with clothes. We had the old laundry center with agitator and it worked so much better than this model.

Asked 1 year ago by CIH202.

Q: QuestionWhat does this mean that there is no power cord included? What kind of electric appliance doesn't come with a power cord? Will I need to have an electrician come in and install one? Can the BB installers do it?

Asked 3 years ago by Oofy.

• A:Answer Hi there, we appreciate you reaching out to us about this washer and dryer combination. We don't generally include power cords with these units, as we have no way of knowing whether a 3 or 4 prong cord is needed. We recommend ordering a cord just in case the installers do not have one. You will be able to return the cord should you not have need of it. Ordering information as well as part numbers can be located on page 8 of the installation guide. We hope this helps, and once installed you're going to love your laundry center. Kindly let us know if we can answer any additional questions you have, -Kacie@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionIs the dryer door reversible?

Asked 3 years ago by Sam.

• A:Answer Hey there, and thanks for reaching out with this great question. While many of our dryer doors can be reversed, that is not possible for this particular model. We regret any inconvenience that may cause. If you have any other questions or concerns, we're always happy to help - all the best! -Sarah@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionHow many hp is the washer motor? How many BTU is the dryer?

Asked 3 years ago by Bill.

• A:Answer Hello- Thanks so much for your interest in our Laundry Center. We are happy to help! The motor is 1/3 hp and the BTW is NG: 20,000 BTU/hr. If you have any additional questions, please let us know. Thank you! Joyce@GEA

  Answered 3 years ago by GE Answers

  
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Q: Questiondo you carry any stackable top load with removable agitator?

Asked 3 years ago by Suzie.