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  • QuestionBrand new oven. Seems to not turn off when press cancel/off. Who to call?

    Asked by Kb.

    • Answer Hi there! We appreciate your question and recent purchase. We're sorry that your range is not turning off whenever you press Cancel/Off. We see how this can be frustrating. This control cancels ALL oven operations except the clock and timer. If it is not doing this, we recommend scheduling a service appointment. You can schedule an appointment by calling 1-800-432-2737, Mon-Fri 7 am – 10 pm ET, Sat-Sun 8 am – 6 pm ET. Stay safe! Emily@GEA

      Answered by GE Answers

  • Questiondimensions for unit to fit in wall? how many racks come with unit?

    Asked by richard.

    • Answer For the measurements look at GE spec sheet. The unit comes with 2 racks.

      Answered by Anonymous

  • QuestionHow much does it weigh

    Asked by Duke.

    • Answer Hello Duke - Thank you for your question; we are glad to assist. The JTS3000DNWW weighs 120.0 lb. Thanks for checking. Olga@GEA

      Answered by GE Answers

  • QuestionWill the oven work on a 220 volt?

    Asked by MF.

    • Answer Hello and thank you for the interest in this amazing wall oven. We are always happy to help. Yes, this oven will work on a 208/220/240V outlet. The installation will require a 20 amp breaker. Please let us know if you have any more questions. - JB

      Answered by GE Answers

  • QuestionHow long does it take to heat up to 400°?

    Asked by BirdLover.

    • Answer Hi BirdLover! Thank you for your question! Preheating is very important when baking at temperatures above 275 degrees or when baking items with short cooking times, such as cakes, cookies, biscuits and other pastries. Although preheating is not needed for meats, poultry, casseroles, when roasting or when cooking complete meals, it is recommended. During Preheat, the Bake and Broil elements come on to quickly heat the oven. - Some ranges and wall ovens have Preheat indicator lights or have a Preheat signal to let you know when to place the food in oven. There are two types of Preheat: -Preheat signals when the set temperature is reached: This is found most often on models with a preheat indicator light, but also on some models with a beep. Preheat takes approximately 10-20 minutes depending on model. -Preheat signals when the temperature is hot enough to add food: Found on newer models with an audible Preheat signal. Preheat will signal at about 5-7 minutes. The oven is not at the set temperature; however, the oven is hot enough to add most items that require a pre-heated oven. -For those models that do not have a Preheat indicator light, wait approximately 10-20 minutes to allow oven to preheat. Time will vary depending on your model. We hope that this helps! Stay safe. -Michael

      Answered by GE Answers

  • Questionwhat are the oven racks made of in 30inch wall oven?

    Asked by rick.

    • Answer Hi Rick - Thanks for viewing GE Model JTS3000DNBB! The oven is equipped with never scrub, heavy-duty racks that are engineered to withstand a self clean cycle. ?They are made of heavy-gauge steel, electronically welded, and porcelain enamel coated. Play Video: https://www.youtube.com/embed/fgSlNV76Fvw?rel=0 - Keep in touch at GEAppliances.com. Sue

      Answered by GE Answers

  • QuestionWould this wall oven fit as a replacement for an old GE oven with model number JTP15WOD1WW? If so, what cooktop would work to replace the GE model JGP336WEV4WW?

    Asked by ELLY.

    • Answer Hi ELLY - Thanks for reaching out to us! We certainly appreciate your loyalty. Yes, GE 30" Built-In Single Electric Wall Oven Model JTS3000SNSS can be installed in the same 30" cabinet as your current GE® 30" Built-In Single Wall Oven Model #: JTP15WDWW. For peace of mind, GE wall ovens are guaranteed for an exact fit or GE Appliances will pay up to $300 toward modifications. See offer criteria and details: https://www.geappliances.com/content/migrated-ge/wall-oven/79756_built_in_ge_rebate.pdf - Also, we suggest the following 30" cooktops: GE Profile™ 30" Built-In Tri-Ring Gas Cooktop with 5 Burners and Optional Extra-Large Integrated Griddle Model #: PGP9030SLSS, GE Profile™ 30" Built-In Gas Cooktop with 5 Burners and Optional Extra-Large Cast Iron Griddle Model #: PGP7030SLSS and GE® 30" Built-In Gas on Glass Cooktop with Dishwasher Safe Grates Model #: JGP5530SLSS. If you have any additional questions, do not hesitate to ask, we are also happy to help at GEAppliances.com! Sue

      Answered by GE Answers

  • QuestionOn the model JTS3000DNWW, is the LED display on white glass? Is the front of the rest of the oven in white glass?

    Asked by Roxi.

    • Answer Hi Roxi - Thanks for viewing GE Model JTS3000DNWW! This model has an electronic white glass touch control panel and white glass door. The middle LED display is not white glass. Keep in touch at GEAppliances.com. Sue

      Answered by GE Answers

  • QuestionAny reason why I shouldn't use a same-size rack from an older G.E. oven once in a while? Sometimes when baking tricky items we want foil on the rack above so the top doesn't burn and foil on a rack below to catch spills since we can't put anything on flr

    Asked by Struff.

    • Answer Hi David - Thanks for choosing GE! You can certainly use a same-size rack from an older GE wall oven in your new wall oven. We suggest viewing the following link- RANGES AND WALL OVENS - USING ALUMINUM FOIL: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17043 - Keep in touch at GEAppliances.com. Sue

      Answered by GE Answers

  • Questionis this fingerprint resistant

    Asked by moon122.

    • Answer Hi moon122- Thanks for considering GE! The finish is not fingerprint-resistant. Keep in touch at GEAppliances.com. Sue

      Answered by GE Answers

  • Question1. Can I simply change from an electric double wall oven to a single electric wall oven without a problem? 2. Installation is free, how about the delivery fee?

    Asked by soonerloyd.

    • Answer Dear Valued Home Depot Customer, To better answer your question, please contact the HD.com customer service department at 800-430-3376, call any day between 6 a.m. and 2 a.m. EST, or call your local store, they can either answer your question or transfer you to your local store to answer your specific question. Sue

      Answered by GE Answers

  • Questionis the power cord included?

    Asked by thea.

    • Answer Hi Thea - Thanks for choosing GE Model # JTS3000SNSS! All electric wall ovens must be hard-wired (direct-wired) into an approved junction box. A plug and receptacle is not permitted on these products. Ovens come equipped with a 40” or 54” long conduit. We suggest viewing the Installation Guide at the following link for complete details: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=31-11161.PDF - We’re glad to have you in the family. Keep in touch at GEAppliances.com. Sue

      Answered by GE Answers

  • QuestionWould there be any disadvantage to stacking an Advantium and this single oven in a wall-oven arrangement? I do not want to cause either appliance to malfunction.

    Asked by EBbs.

    • Answer Hi EBbs - Thanks for considering GE Model JTS3000SNSS! There would be no disadvantage or performance issues when stacking JTS3000SNSS with GE Profile™ 30 in. Single Wall Oven with Advantium® Technology PSB9120SFSS (120V) or GE Profile™ 30 in. Single Wall Oven with Advantium® Technology PSB9240SFSS (240V). This is a popular installation. The Advantium® may be installed directly into a 30" wide oven cabinet with standard installation. We suggest viewing page 6 of the Installation Guide at the following link for details (PSB9120SFSS): https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=31-2000001-5.pdf - We’d love to have you in the family. Keep in touch at GEAppliances.com. Sue

      Answered by GE Answers

  • QuestionFree installation is included?

    Asked by Anonymous.

    • Answer We bought this Oven 0n 9/29, it has not yet been installed by Best Buy and after two "systemic errors" regarding appointments and more, we were finally informed last night on 11/19 that they in fact are unable to install and we would have to arrange ourselves. Meanwhile they have been paid and the price we paid has dropped by $200. This is not the way for Best Buy to maintain a customer. No help at all from them!!

      Answered by LAA43

  • QuestionIs it self cleaning

    Asked by Mari.

    • Answer Yes it is a self cleaning oven.

      Answered by Donna

  • QuestionCan I purchase a trim kit for this product?

    Asked by Howdor.

    • Answer Hello Howdor, Thanks for reaching out. We're happy to answer your question. If you would like to purchase additional parts for your oven, please contact our parts store. We hope this helps. Best wishes. Mike@GEA

      Answered by GE Answers

  • QuestionWhat accessories go with this? how many pan and rack in the package?

    Asked by Gabrielll.

    • Answer I can’t give you my opinion about the appliances oven because it was purchased in February 19! I still haven't received the item. I Been waiting and waiting it’s ridiculous I need to complain to the CEO. No one can tell me where my item is. They keep rescheduling delivery date.

      Answered by Not1happy

  • Questionhow much does this oven weigh

    Asked by andy.

    • Answer Hi Andy - The net weight of this oven is 120 pounds. Thanks for considering GE. Keep in touch at GEAppliances.com. Sue

      Answered by GE Answers

  • QuestionI would like to keep my stovetop. How can I tell if this oven will fit with my current stovetop, and that my current stovetop and oven can separate?

    Asked by Sarah.

    • Answer Hi Sarah - We certainly appreciate your loyalty! We do not test new cooktops and wall ovens with older appliances, so combinations of current/old models are not considered UL approved. So that we can better assist you, please reach out to us at GEAppliances.com with your appliance model number. Keep in touch. We are always glad to help! Sue

      Answered by GE Answers

  • QuestionIs this self cleaning

    Asked by Joan.

    • Answer Hi Joan - Yes, this wall oven offers self-clean with optional steam clean so you can choose how you want to clean your oven. Play Video: https://www.youtube.com/embed/VGuEFsHvKd4?rel=0 - Also, say goodbye to scrubbing thanks to never scrub heavy-duty racks, engineered to withstand a self clean cycle. Play Video: https://www.youtube.com/embed/fgSlNV76Fvw?rel=0 - You'll love your choice! Keep in touch - Sue

      Answered by GE Answers