Questions & Answers

Q: QuestionIs there trim available for this combo? We have oven and microwave measures 48 inches top to bottom w/4 inches wood between since microwave is countertop w/trim kit. Would this combo replace our current?

Asked 4 years ago by Jkg.

• A:Answer You could cut the wood that’s between out. This unit is all one piece

  Answered 4 years ago by 303neetVerified Purchase

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Q: QuestionThe depth of this oven is 26 3/4 inches. Is that the measurement with or without the handles?

Asked 3 years ago by Anonymous.

• A:Answer Hello there, thank you for the information. The overall depth of the oven, including the handles, is 26 3/4 inches. We hope this clears things up for you, and please feel free to reach out with any additional questions you may have. -Elliot@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionI just purchased this item. My previous microwave stopped running completely when the timer runs out. This one says "OVEN IS COOLING" when the timer runs out and the fan keeps running until I open the door. Is that normal operation? What is the purpose?

Asked 5 years ago by apple21.

• A:Answer Hi eb33 - Thanks for choosing GE Model # JT3800SHSS and for the opportunity to provide assistance. This is normal operation. The fan will automatically shut off when the internal parts of the oven have cooled. We suggest viewing page 24 of the Use and Care Manual at the following link (FAN): https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-80737-2.PDF - Keep in touch at GEAppliances.com. We are always eager to help! Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionHi, We bought a double microwave oven (model JT3800SHSS) recently and while unpacking glass tray fell down and broke into pieces (my guess is it was not secured properly). Where can I get a new glass tray? (what is the part number of the glass tray?) THX

Asked 5 years ago by Andre.

• A:Answer Hi AndMiz - Thanks for reaching out to us and for choosing GE® 30" Combination Double Wall Oven JT3800SHSS! We are sorry to hear of this unfortunate incident with the glass tray. This is disappointing, we know. This model is compatible with MICROWAVE GLASS TRAY WB49X10166 available at GEApplianceparts.com or call our GE Appliances Parts Team for assistance at 1-877-959-8688, Mon-Fri 8am to 8pm, Sat 8:30am-5pm ET. Keep in touch at GEAppliances.com. Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionThis product is on sale but is the price included hook up the old one? I have no knowledge how to disconnect it. Please answer. Thank you.

Asked 6 years ago by Anonymous.

• A:Answer I believe delivery and installation is a separate combined fee. Call Best Buy or check their website for delivery and installation information.

  Answered 6 years ago by Fsabur

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Q: Questiondo you install GE JT3800SHSS 30" Built-In Combination Microwave/Wall Oven

Asked 8 years ago by frank.

• A:Answer Best Buy used local contractor to install mine.

  Answered 8 years ago by SThomasVerified Purchase

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Q: QuestionCan you separate these combo units in case one breaks before the other?

Asked 9 months ago by Sarah.

• A:Answer This is one appliance so if the microwave or oven fails, they can both be repaired but if it needs to be replaced, you'd have to replace the entire model. Joyce@GEAppliances

  Answered 9 months ago by GE Answers

  
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Q: QuestionFor the 2nd time in a year, my JT3800SH8SS just completely shut down. Can't get anything to work on either the microwave or the oven. The first time it happened it just came back on after a week. How do I reset it? Extremely frustrating. Thank You.

Asked 1 year ago by Lance.

Q: Questiondoes this oven combo come in 27 inch width?

Asked 1 year ago by nancy.

Q: QuestionWhat is the wattage of the microwave?

Asked 2 years ago by scobarm.

• A:Answer 1000 watts

  Answered 1 year ago by WoodyGVerified Purchase

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Q: QuestionREPLACING EXISTING MICROWAVE / WALLOVEN...MY CUT OUT HEIGHT IS 42" WILL 421/4" FIT?

Asked 2 years ago by SKA.

• A:Answer I'm sorry, but I can't answer that. I took the model number off of my old unit and googled it and it said that it would fit. Sorry

  Answered 2 years ago by JudyGVerified Purchase

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Q: QuestionDoes the upper unit function as an oven as well as a microwave?

Asked 2 years ago by Lolaray.

• A:Answer No, the upper is a microwave

  Answered 2 years ago by DebbieRVerified Purchase

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Q: QuestionWe have a GE Profile (30 inch) Single Electric Wall Oven with Built in Microwave, PT970SR2SS, that must be replaced. Does GE still manufacture this unit? Dimensions must be the same. Thanks

Asked 2 years ago by Richard.

Q: QuestionCan the timer work for the microwave & oven combo independently when both are working at the same time? If so, how do I operate that?

Asked 2 years ago by Nana2.

Q: QuestionWhat is the difference between GE - 30" Single Electric Wall Oven with Built-In Microwave Model:JT3800SHSS, and the GE Profile - 30" Built-In Single Electric Convection Wall Oven with Built-In Microwave - Stainless steel Model:PT7800SHSS?

Asked 3 years ago by Janet.

• A:Answer Thank you so much for taking the time to reach out to us about these great wall ovens. We're happy to help! There are several differences between these two models when it comes down to the features. The PT7800SHSS offers a number of features that the JT3800SHSS does not have, such as "Warm Mode", a temperature probe, a "Proof Mode", and many others. For a comprehensive list, we recommend using the "Compare" tool on our website and clicking "Show Me The Differences" once both models have been brought into the tool. You are welcome to contact us any time with questions you may have as we are always here to help! -Chris@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionIs this model the same size as PT970SRSS which is discontinued? Thanks!

Asked 4 years ago by Anonymous.

• A:Answer I believe so

  Answered 4 years ago by Mynewstove

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Q: QuestionIs the power cord included with this unit? We will be installing this unit in a few weeks and want to be prepared.

Asked 5 years ago by mjsullivan64.

• A:Answer Hi mjsullivan64 - Thanks for choosing GE! Yes, the electrical conduit is included. For more detailed guidance please consult the Installation Guide at the following link: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=31-11109-1.pdf - Keep in touch at GEAppliances.com. Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionDoes this require a 220v outlet?

Asked 8 years ago by Jesse.

• A:Answer Hi Jesse- Thanks for choosing our GE® JT3800SHSS! Yes, you must use a single-phase, 120/208 VAC or 120/240 VAC, 60 Hertz electrical system. Most cooking appliances are rated at 240 volt. The nominal voltage is 240 volt, but homes may have 208V, 220V, or 240V power supply. Any appliance that is rated for 240 volts and can also be used on a 220V or 208V outlet. Check out the Installation Instructions online for complete details: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=31-11044.pdf - Thanks for checking with us. Enjoy! SUE@GEA

  Answered 8 years ago by GE Answers

  
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Q: QuestionI am interested in this product. Can I be alerted when it goes on sale?

Asked 7 years ago by N.

• A:Answer It is on sale! I have been watching too

  Answered 6 years ago by Anonymous

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