Questions & Answers

Q: QuestionDoes this wall oven have a timer?

• A:Answer Yes, this wall oven has a timer.

Q: QuestionDoes this oven have a rapid preheat option?

• A:Answer No, this oven does not have a rapid preheat option.

Q: QuestionDoes the upper oven have a turntable?

• A:Answer Yes, the upper oven has a 16" turntable.

Q: QuestionAre the oven racks in the lower oven self-cleaning?

• A:Answer Yes, the lower oven has self-clean, heavy-duty oven racks.

Q: QuestionWhat is the capacity of the upper microwave oven?

• A:Answer The upper microwave oven has a capacity of 1.7 cubic feet.

Q: QuestionDoes the lower oven have a self-cleaning feature?

• A:Answer Yes, the lower oven has a self-clean feature with a Steam Clean option.

Q: QuestionThe microwave in my over the range hood failed after 8 years and I had to get a new $300 range hood. If the microwave in this combo fails, do I have to replace the entire $2k unit?

Asked 8 years ago by Bobby.

• A:Answer Hi Bobby- Thanks for considering our GE® 30" Built-In Combination Microwave/Thermal Wall Oven JT3800SHSS! Built-in double ovens with microwave are designed as one model so that the oven and microwave are wired together. You cannot replace just the microwave or just the oven. It would require replacing the model. Please be assured that we have established high standards in appliance quality and design. The result of thorough research and rigorous testing, our appliances are designed for years of dependable performance. Also, if there are any issues, GE Appliances Repair is well equipped to take full and comprehensive care of your appliances. If you are interested in separate units, check out GE® 30" Built-In Single Convection Wall Oven JT5000SFSS and GE Profile™ Series Built-In Microwave/Convection Oven PWB7030SLSS. Thanks for checking with us! SUEatGEA

  Answered 8 years ago by GE Answers

  
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Q: QuestionIs there trim available for this combo? We have oven and microwave measures 48 inches top to bottom w/4 inches wood between since microwave is countertop w/trim kit. Would this combo replace our current?

Asked 4 years ago by Jkg.

• A:Answer You could cut the wood that’s between out. This unit is all one piece

  Answered 4 years ago by 303neetVerified Purchase

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Q: QuestionThe depth of this oven is 26 3/4 inches. Is that the measurement with or without the handles?

Asked 3 years ago by Anonymous.

• A:Answer Hello there, thank you for the information. The overall depth of the oven, including the handles, is 26 3/4 inches. We hope this clears things up for you, and please feel free to reach out with any additional questions you may have. -Elliot@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionI just purchased this item. My previous microwave stopped running completely when the timer runs out. This one says "OVEN IS COOLING" when the timer runs out and the fan keeps running until I open the door. Is that normal operation? What is the purpose?

Asked 6 years ago by apple21.

• A:Answer Hi eb33 - Thanks for choosing GE Model # JT3800SHSS and for the opportunity to provide assistance. This is normal operation. The fan will automatically shut off when the internal parts of the oven have cooled. We suggest viewing page 24 of the Use and Care Manual at the following link (FAN): https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-80737-2.PDF - Keep in touch at GEAppliances.com. We are always eager to help! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionHi, We bought a double microwave oven (model JT3800SHSS) recently and while unpacking glass tray fell down and broke into pieces (my guess is it was not secured properly). Where can I get a new glass tray? (what is the part number of the glass tray?) THX

Asked 6 years ago by Andre.

• A:Answer Hi AndMiz - Thanks for reaching out to us and for choosing GE® 30" Combination Double Wall Oven JT3800SHSS! We are sorry to hear of this unfortunate incident with the glass tray. This is disappointing, we know. This model is compatible with MICROWAVE GLASS TRAY WB49X10166 available at GEApplianceparts.com or call our GE Appliances Parts Team for assistance at 1-877-959-8688, Mon-Fri 8am to 8pm, Sat 8:30am-5pm ET. Keep in touch at GEAppliances.com. Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionThis product is on sale but is the price included hook up the old one? I have no knowledge how to disconnect it. Please answer. Thank you.

Asked 6 years ago by Anonymous.

• A:Answer I believe delivery and installation is a separate combined fee. Call Best Buy or check their website for delivery and installation information.

  Answered 6 years ago by Fsabur

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Q: Questiondo you install GE JT3800SHSS 30" Built-In Combination Microwave/Wall Oven

Asked 8 years ago by frank.

• A:Answer Best Buy used local contractor to install mine.

  Answered 8 years ago by SThomasVerified Purchase

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Q: QuestionCan you separate these combo units in case one breaks before the other?

Asked 1 year ago by Sarah.

• A:Answer This is one appliance so if the microwave or oven fails, they can both be repaired but if it needs to be replaced, you'd have to replace the entire model. Joyce@GEAppliances

  Answered 1 year ago by GE Answers

  
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Q: QuestionFor the 2nd time in a year, my JT3800SH8SS just completely shut down. Can't get anything to work on either the microwave or the oven. The first time it happened it just came back on after a week. How do I reset it? Extremely frustrating. Thank You.

Asked 1 year ago by Lance.

Q: Questiondoes this oven combo come in 27 inch width?

Asked 2 years ago by nancy.

Q: QuestionWhat is the wattage of the microwave?

Asked 2 years ago by scobarm.

• A:Answer 1000 watts

  Answered 2 years ago by WoodyGVerified Purchase

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Q: QuestionREPLACING EXISTING MICROWAVE / WALLOVEN...MY CUT OUT HEIGHT IS 42" WILL 421/4" FIT?

Asked 2 years ago by SKA.

• A:Answer I'm sorry, but I can't answer that. I took the model number off of my old unit and googled it and it said that it would fit. Sorry

  Answered 2 years ago by JudyGVerified Purchase

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Q: QuestionDoes the upper unit function as an oven as well as a microwave?

Asked 3 years ago by Lolaray.

• A:Answer No, the upper is a microwave

  Answered 3 years ago by DebbieRVerified Purchase

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