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Hi Mimi- We are sorry to hear this and glad to provide assistance. If the electronics need to be reset, unplug washer, wait 2 minutes, plug back in and press Start. If you need further assistance, a qualified service technician is required for an accurate diagnosis. We encourage you to contact GE Appliance Service at 1-800-432-2737 or conveniently schedule an appointment online: http://www.geappliances.com/service_and_support/service/ - Thanks for checking with us! SUE@GEA
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