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Hi Chawee - Thanks for reaching out to us! If the washer fills and fills but never starts to agitate, make sure the drain hose is raised to 30" high. Any less will cause water to siphon back out of tub as it is filling. Play Video: https://youtu.be/g7mrYrV3jcY - We hope this is helpful. Keep in touch at GEAppliances.com - Sue
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