Questions & Answers

Q: QuestionI have a jbs160dm3ww range with the oven at 350 degrees the entire cook top gets so hot if you touch it you will get a burn

Asked 5 years ago by Norm.

• A:Answer Hello Norm, we are sincerely sorry your cooktop is so hot to the touch while the oven is operating. We understand how that would be frustrating. In this case, we recommend you please schedule an appointment with our certified technicians by calling 1-800-432-2737. -CV

  Answered 5 years ago by GE Answers

  
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Q: QuestionWhat is model# for Igniter replacement part, thank you

Asked 5 years ago by Anonymous.

• A:Answer Hello - Thank you for your parts inquiry; we are happy to help! Please call our Parts Team at 1-877-959-8688 for assistance. Thanks for checking. Olga

  Answered 5 years ago by GE Answers

  
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Q: QuestionIf you can't light the oven during a power outage then it's no use to me. Do you have a model where I can light the oven?

Asked 5 years ago by Anonymous.

This question was asked about the related product: GE - 4.8 Cu. Ft. Freestanding Gas Range - Stainless Steel

• A:Answer Hi there, Thanks so much for reaching out. We do not have any models where an oven can be used during a power outage. We do have models where the burners can still be used such as this model. During a power outage, no attempts should be made to operate the oven. If you have any other questions, please feel free to reach out to us via social media or through our Contact Us page. Hope this helps. Best wishes! Mike@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionHow wide is this stove?

Asked 5 years ago by Gina.

This question was asked about the related product: GE - 4.8 Cu. Ft. Freestanding Gas Range - Stainless Steel

• A:Answer Hi Gina, thanks for your question! The approximate dimensions for this model are as follows: 46 1/4" H x 30" W x 28 3/4" D. We hope that this helps! Stay safe. -Michael

  Answered 5 years ago by GE Answers

  
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Q: QuestionWhat is the exact width of this appliance? My current gas stove sits in a space 29 and 7/8 inches wide, which makes shopping for a replacement problematic. I have been looking at stoves with slightly smaller cubic measure noted, that might fit.

Asked 5 years ago by DandAK.

This question was asked about the related product: GE - 4.8 Cu. Ft. Freestanding Gas Range - Stainless Steel

• A:Answer Hello DandAK, Thank you for reaching out. We're happy to help. The total width of this appliance is 30 inches and the cutout requirements for this oven is 30 inches. We do apologize for any inconvenience this may cause. Best wishes. Mike@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionDoes this stove have an automatic 12 hr shut off?

Asked 5 years ago by Anonymous.

This question was asked about the related product: GE - 4.8 Cu. Ft. Freestanding Gas Range - Stainless Steel

• A:Answer Hi there, Thanks for reaching out. Good question! This model oven does not have automatic 12-hour shut off. We hope this helps. Best wishes. Mike@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionIs this stove used?

Asked 5 years ago by Jimmy.

This question was asked about the related product: GE - 4.8 Cu. Ft. Freestanding Gas Range - Black

• A:Answer This unit is a brand new Unit. If that ever happens you have the option of contacting customer service.

  Answered 4 years ago by Xbox

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Q: QuestionHow much space is between the burners on top? I want to make sure there's enough room for my spoon stand.

Asked 5 years ago by Jake.

• A:Answer Hi there Jake, Thanks for reaching out. Great question. The grates are 8.5” wide and the width of the center spoon rest area between the grates is approximately 6.5” wide. We hope this helps. Best wishes. Mike@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionIs this 24" or 30" or either?

Asked 5 years ago by Anonymous.

• A:Answer It's 30" w

  Answered 5 years ago by justJVerified Purchase

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Q: QuestionDo you have a photo of the back of this oven? I need to see if it has an opening in the back so it will fit over the gas line. Any dimensions would be good too....

Asked 5 years ago by Lynne.

This question was asked about the related product: GE - 4.8 Cu. Ft. Freestanding Gas Range - Stainless Steel

• A:Answer Hello Lynne, Thanks for reaching out. We're happy to help! A diagram of the back of the range can be seen on the second page of the installation instructions. https://files.bbystatic.com/lNksKev4D3PhM13lXfg1Cw%3D%3D/78D9067F-560F-4B26-8813-8E192330BD0A.pdf The dimensions of this range are 46 1/4 H x 30 W x 28 3/4 D We do hope this is helpful. Best wishes -Mike@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionThe oven pilot light went out on my range and I can't locate it by looking to relight. Can you tell me where it is and how to relight it? Thanks

Asked 5 years ago by Anonymous.

• A:Answer On modern gas appliances there's most likely not a running " pilot" light to relight per se, as the gas valve used a electronic spark to lite the burner as needed . If you are having issues with your oven not lighting, it's is most likely a malfunctioning or clogged gas valve outlet

  Answered 5 years ago by JentechVerified Purchase

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Q: QuestionCan it be used as a slide-in if it fits?

Asked 5 years ago by Rocco.

This question was asked about the related product: GE - 4.8 Cu. Ft. Freestanding Gas Range - Stainless Steel

• A:Answer Yes it fits perfectly fine . You can slide in without having to lift it

  Answered 5 years ago by MandiVerified Purchase

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Q: QuestionWhy won’t my oven door open after unboxing it ?

Asked 5 years ago by Nikki.

• A:Answer Hello Nikki, Thanks for reaching out. Congratulations on your new oven. We are so sorry to hear that your oven door will not open after unboxing it and can understand how frustrating that must be. This will require service. To schedule an appointment call GE Appliance Service at 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET Saturday – Sunday: 8 a.m. – 6 p.m. ET. Best wishes -Mike

  Answered 5 years ago by GE Answers

  
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Q: QuestionHi.. I have read the questions and I am still trying to figure out if the oven is also GAS????? I almost bought one where the RANGE was gas and the oven was electric. I would like the oven to cook with gas both on the burners and in the oven. Thank you

Asked 5 years ago by Wendy.

This question was asked about the related product: GE - 4.8 Cu. Ft. Freestanding Gas Range - Stainless Steel

• A:Answer Yes, this oven uses gas on both the stove top and the oven.

  Answered 5 years ago by DeeDee123Verified Purchase

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Q: QuestionI have had my stove for a year and three months and already my oven is not working. I assume it is because of the igniter. This has happened to stoves I've had in the past and it's almost same price to buy new stove as have igniter fixed. Any advice?

Asked 5 years ago by Pat.

This question was asked about the related product: GE - 4.8 Cu. Ft. Freestanding Gas Range - Stainless Steel

• A:Answer Hello Pat - Thank you for reaching out about your range. We are very sorry to hear it is not working properly. We are always happy to help. Please reach us at 1-800-386-1215 to speak to someone about scheduling service. - JB

  Answered 5 years ago by GE Answers

  
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Q: QuestionWhat is the exact width?

Asked 5 years ago by Carole.

• A:Answer Hello Carole - Thank you for reaching out about this wonderful range. The precise width of the unit is 30". Keep in touch! - JB

  Answered 5 years ago by GE Answers

  
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Q: Questiondoes the oven have a thermocouple the glo bar comes on but the burner does not come on

Asked 5 years ago by Anonymous.

• A:Answer Hi - Thanks for reaching out to us regarding your GE Gas Range. We are sorry to hear the oven is not heating and apologize for any inconvenience this has caused. The glo-bar in the oven will cycle on and off with the oven temperature. When it cycles on to heat, the gas valve opens and the gas is ignited. When the oven is at temperature, the gas valve closes there are no longer flames. You only use gas and see flames in the oven when the oven is actively heating. A technician may be required for an accurate diagnosis. To schedule service online visit: https://www.geappliances.com/ge/service-and-support/service.htm - Also, by entering your model number at the following link, you'll get a full list of repair parts, including parts diagrams, of your range: https://www.geappliances.com/ge/parts/search/ - Keep in touch at GEAppliances.com. Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionWhat is the ovens inside space dimensions?

Asked 5 years ago by Acer.

This question was asked about the related product: GE - 4.8 Cu. Ft. Freestanding Gas Range - Stainless Steel

• A:Answer Hi Acer, thanks for reaching out! We're finding that these are the following dimensions for the oven interior: 24" Width x 18-1/2" Height x 19" Depth. We hope that this helps. Stay safe. -MS

  Answered 5 years ago by GE Answers

  
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Q: QuestionIs this digital?

Asked 5 years ago by Dee.

This question was asked about the related product: GE - 4.8 Cu. Ft. Freestanding Gas Range - Black

• A:Answer Hi Dee - Thanks for viewing GE! Model JGBS30DEKBB does not have a digital clock/timer or digital controls. The gas burners and oven are controlled by knobs on the front panel of the range. The range does have an electronic ignition system that requires a 120V/15Amp electrical connection. The automatic pilotless ignition (also called automatic electric or automatic electronic ignition) eliminates the need to light the burners. It also saves money by using less gas than a standing pilot range. Because this system has no standing pilot light, no gas is being used unless it is needed. With the spark igniter system, electricity simply sparks when the control is turned to the LITE position. Gas is simultaneously released and ignites when it comes in contact with the spark. Should there be a power failure, the oven will not function but the burners may be lit with a match. Simply hold the match near the burner, turn the control to LITE. Exercise extreme caution when lighting the burners in this manner. The glo-bar in the oven will cycle on and off with the oven temperature. When it cycles on to heat, the gas valve opens and the gas is ignited. When the oven is at temperature, the gas valve closes there are no longer flames. You only use gas and see flames in the oven when the oven is actively heating. If you have any additional questions, do not hesitate to ask, we are also happy to help at GEAppliances.com! Sue

  Answered 5 years ago by GE Answers

  
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