A:AnswerHi Mia - Model GFW550SSNWW does not have Smart Dispense (Bulk Detergent). Models GFW650SSNWW and GFW850SSNWW have Smart Dispense. Thanks for considering GE! Sue
A:AnswerHi Mamaengh - Yes, this washer is 32" deep and will fit in a 34" deep closet. To enable 0” clearance on the back of the washer, you must use 90° elbow hoses. Otherwise you may require some additional clearance to avoid rubbing of the hoses against the back wall. We suggest viewing the Installation Guide at the following link: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-3000217-2.pdf - Thanks for choosing GE! Sue
A:AnswerHi SpacedOutQ1 - Thanks for considering GE! To enable 0” clearance on the back of the washer, you must use 90° elbow hoses. Otherwise you may require some
additional clearance to avoid rubbing of the hoses against the back wall. We suggest viewing page 19 of the Installation Guide at the following link: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-3000217-2.pdf - Keep in touch at GEAppliances.com. Sue
A:AnswerI did not even have an opportunity to see that since my new machine i bought from Best Buy is not working. I called them on the 16th day after they installed the machine in my house, they refused to come and replace it, they send me to GE repairs and they have booked me two weeks out and I am back to use public washing laundromat again three times a week.
A:AnswerThank you for asking this great question! Since this is a high efficiency washing machine, water may not cover the top level of your clothes. This system requires less water while providing effective cleaning action. You may notice that the water level is lower than on your previous washer. This is normal. To add additional water, you can select the “More Water” option before your wash cycle begins. Best regards – Matthew@GEA
A:AnswerKellsey answered the question as yes you can to the same question asked by Lori around the same timeframe, contradicting the answer from Kianna to this question. Kellsey advised you select, "Rinse and Spin" but deselect the extra rinse which will make it spin only.
A:AnswerHi there - This is a wonderful question and we're happy to offer some insight! To run a Drain & Spin, select the Rinse & Spin cycle and then deselect the Extra Rinse option. This will allow the clothes to spin out again without rinsing them first. Further information about your cycle options can be found on pages 9 through 11 of the owner's manual: https://files.bbystatic.com/3%2FvTY6tIA8U6BkU58%2Bc4iA%3D%3D/341e7a25-d8f8-48b8-846c-77bb0b27af2e.pdf. We hope this helps! Let us know if you have any questions moving forward - we're always glad to assist. Take care, Kelsey@GEA
A:AnswerHey there, we're sorry to hear you have a mildew smell coming from your washer. We can understand how this would get annoying and we're happy to help. We first suggest running an UltraFresh Vent cycle. In addition, there are several things you can do: 1) Detergent Use: Using liquid HE detergent is recommended. Use the appropriate amount of detergent with each wash load. Many HE detergents are concentrated and will indicate this on the bottle. If using concentrated HE detergent, use the amount recommended by the detergent manufacturer. Sometimes, using too much detergent creates too many soap suds and excess soap gets trapped in the outer tub which creates an odor over time. 2) Cleaning and Maintenance: Clean the tub once a month to keep the wash basket free from soap and fabric softener residue that can build up and cause an odor. For models with a BasketClean cycle: Use the BasketClean cycle and 1 cup of bleach or a commercially available product manufactured for this purpose. We recommend Tide Washing Machine Cleaner for best results. Repeat if necessary. We hope you find this information useful and we're wishing you the very best. Thank you for bringing this to our attention. - Guy@GEA
A:AnswerHi there,
Thanks so much for taking the time to reach out about this incredible washer! This washer can be used alongside this dryer. If your question is about stacking, then yes this washer and dryer can be stacked with each other. We hope this is helpful. All the best! Mike@GEA
A:AnswerHello - Thanks for your question; we are happy to help! This model has the Sound pad. To change the loudness of the end of cycle signal, press the Sound pad as many
times as needed to reach the desired volume. There are four sound levels including off. Thanks for checking. Olga@GEA
A:AnswerHello,
Thank you so much for reaching out. We're so sorry to hear about your clothes being hot after a cycle! We can understand your frustration. We recommend checking your water heater to make sure it is working properly. Hot water should be between 120-140 degrees F. If this is not the case, we recommend service. You can schedule an appointment by calling 1-800-432-2737. Hope this helps! Mike@GEA
A:AnswerHi,
Good question! We appreciate your interest and we'd love to provide you with an answer. We do not rate the sound level of our washers and dryers, which means we are unable to provide a decibel level while they are running. However, this model and it's matching dryer have a Quiet-By-Design package. This means it they have been manufactured with sound dampening materials, a side dampening plate, and motor insulators to minimize the noise level. We hope this information helps. If you have any further questions let us know. Take care!
-Sylvia@GEA
