Questions & Answers

Q: QuestionStove cannot be pushed all the way up against the wall because theBackOf theOvenIsn’t concave enough to allow for the gas connection to be accommodated.Oven is 1.5” away from the wall. Does GE have any kind ofStainlessSteel filler or panel I can purchas?

Asked 5 months ago by Maria.

• A:Answer Model JGBS66REKSS does not have a compatible filler or trim kit. -Sarah@GEAppliances

  Answered 5 months ago by GE Answers

  
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Q: QuestionIs there a grate that can be purchased to replace the center griddle? Also... does the griddle have a flat side as well as a ridged side?

Asked 5 months ago by Maria.

• A:Answer Yes, the compatible center grate is JXGRATE1. The range comes equipped with a non-stick griddle that only has a flat side. It does not have a ridged grill. -- You can purchase the compatible reversible grill/griddle JXGRILL1 which is cast iron. It offers both a smooth griddle on one side and a ridged griddle on the other. Both can be purchased on the Best Buy website. Lauren@GEAppliances

  Answered 5 months ago by GE Answers

  
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Q: QuestionI have a 40 amp circuit breaker with an outlet that my new stove plug does not fit can I change the outlet to fit

Asked 6 months ago by Anonymous.

• A:Answer Providing your new range is electric and requires a 40 amp circuit breaker, the outlet or the power cord may be changed. We recommend contacting a licensed electrician or professional installer for assistance. If you purchased a new gas range, it should be plugged into a 120 volt, 15 or 20 amp circuit. -Vikki@GEAppliances

  Answered 5 months ago by GE Answers

  
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Q: QuestionMy newly purchased GE GAS range OVEN DOESNT TURN ON! Is this due to operator error or was it not connected? SK 6576573752. No manual provided with delivery

Asked 6 months ago by Anonymous.

• A:Answer Make sure your range is plugged into a 120 volt 3-prong grounded outlet and be sure the gas supply connected to the range has been turned on. If the surface burners work but the bake and broil burners do not, check to be sure the gas shut-off on the pressure regulator is open. Please see page 25 of the online Owner's Manual for additional information. To locate the manual, click on the Features tab and scroll to the bottom of the Features list. You'll find all available literature listed there. If you continue to have issues with your range, please call our GE Appliances service team Bodewell at 1-833-4BODEWELL (833-426-3393) Monday – Friday: 8 a.m. – 8 p.m. ET to have your range evaluated and repaired as needed. -Vikki@GEAppliances

  Answered 6 months ago by GE Answers

  
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Q: QuestionWhat color are sides?

Asked 8 months ago by Anonymous.

• A:Answer This JGBS66REKSS range has black sides. For a helpful 360-degree picture of this range, check out the product page on our GE Appliances website. Lauren@GEAppliances

  Answered 7 months ago by GE Answers

  
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Q: QuestionWhat overhead microwave is compatible with this stove?

Asked 11 months ago by Compatibility.

This question was asked about the related product: GE - 5.0 Cu. Ft. Freestanding Gas Range - White

• A:Answer We chose a range hood for this appliance since it was placed in a rental property. I find this range to be IDEAL for rentals because it helps to maintain the oven health with the self cleaning feature.

  Answered 10 months ago by ToddVerified Purchase

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Q: QuestionWhere can I purchase a new control panel for my GE stove?

Asked 11 months ago by Valentino.

This question was asked about the related product: GE - 5.0 Cu. Ft. Freestanding Gas Range - White

• A:Answer The control panel can be found on the GE Appliances Parts website by searching the complete model number of your range. If you're experiencing an issue with your unit, we recommend scheduling a service appointment for one of our Bodewell technicians to assess your unit. You can schedule an appointment by calling us at: 1-800-432-2737. -Don@GEAppliances

  Answered 11 months ago by GE Answers

  
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Q: Questiondoes it have an air fryer?

Asked 1 year ago by Al.

• A:Answer No, this model doesn't offer the Air Fry feature. Here's a similar model (GGF600AVSS) that has the Air Fry feature. We know you will love either model, but the Air Fry feature is a great way to get crispier versions of your favorite foods in less time.

  Answered 1 year ago by GE Answers

  
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Q: QuestionI just bought this on the 1st and used my griddle one time, after washing there seems to be oxidation after taken proper care when washing. Anyone else experienced this or know how to clean the oxidation off? This shouldn’t be normal

Asked 1 year ago by oxidation.

• A:Answer Avoid scraping the griddle surface with metal utensils. Wash your griddle with dish soap and hot water. If necessary, scrub with a nonabrasive plastic pad. We recommend you review the "Griddle Precautions" section on pg. 20 of the Owner's Manual.

  Answered 1 year ago by GE Answers

  
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Q: QuestionWhat is the voltage.

Asked 1 year ago by Oven.

• A:Answer Our gas ranges operate on 120 volts.

  Answered 1 year ago by GE Answers

  
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Q: QuestionI would like to have an owners manuel? How would I go about one?

Asked 1 year ago by glitzyangel.

• A:Answer The Owner’s Manual can be viewed at the bottom of the Features tab on the product page of the Best Buy website. -- Many GE Appliances products include a Quick Start Guide only and not a complete Owner's Manual. However, Owner's Manuals as well as Installation Instructions can be viewed, downloaded, or printed from our website on the JGBS66REKSS product page. By moving to electronic-only delivery formats, we not only do more to preserve the environment, but we also ensure that only the latest version of the document is provided to you.

  Answered 1 year ago by GE Answers

  
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Q: QuestionMy large burner lites then instantly goes out! The flame doesn’t seem to be very high when it does light! All other burners work fine!

Asked 1 year ago by Anonymous.

• A:Answer We'd recommend making sure the burner caps and heads are placed correctly on the correct burner. If this doesn't resolve the issue, we recommend calling Bodewell, our authorized service team directly at 1-833-4BODEWELL (833-426-3393) Monday – Friday: 8 a.m. – 8 p.m. ET to have your range evaluated and repaired if needed.

  Answered 1 year ago by GE Answers

  
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Q: Questionis this a propane gas

Asked 1 year ago by butch.

• A:Answer This range leaves the factory set for use with natural gas. If you want to convert to propane gas, the conversion must be performed by a qualified propane gas installer. More information on this can be found on page 2 of the Installation Instructions which are located in the "From the Manufacturer" section of this product page.

  Answered 1 year ago by GE Answers

  
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Q: QuestionHow do I find gas line clearance/location specs?

Asked 1 year ago by Vinnie.

This question was asked about the related product: GE - 5.0 Cu. Ft. Freestanding Gas Range - White

• A:Answer Thank you for reaching out. 0" clearance is needed. The back of the range is recessed to allow enough room for the gas valve. Please review the gray area and specifications closely in your installation guide in the box labeled "DIMENSIONS AND CLEARANCES (CONT.) GAS PIPE AND ELECTRICAL OUTLET LOCATIONS" which can be found on the website.

  Answered 1 year ago by GE Answers

  
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Q: QuestionIf I am using for LP gas do I need to buy the natural gas installation kit? Will the conversion kit for LP come if I do not purchase the natural gas kit?

Asked 1 year ago by Anonymous.

This question was asked about the related product: GE - 5.0 Cu. Ft. Freestanding Gas Range - Stainless Steel

• A:Answer Mine came with the LP conversion kit becausr I bought the hookups through Best Buy. I imagine that you should be very specific when you place your order.

  Answered 1 year ago by Carlitoswhey

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Q: QuestionI have a GE stove, I am trying to find the bushings that fit inside the knob for the burner knobs.

Asked 1 year ago by scott66.

This question was asked about the related product: GE - 5.0 Cu. Ft. Freestanding Gas Range - Stainless Steel

Q: QuestionHow much electrical energy does the oven temperature control circuit use? Using this in an off grid cabin and every amp of electricity is priceless.

Asked 1 year ago by Stixman.

• A:Answer As a gas oven, the unit does not require much power. The peak amount of power used is 120V or 15 amps. The baking element is capable of 18,000 BTUs with natural gas. There is not a specific energy rating for this as the range is gas.

  Answered 1 year ago by GE Answers

  
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Q: QuestionDoes Best Buy hauled away the old stove?

Asked 1 year ago by Anonymous.

• A:Answer We would recommend for help contacting bestbuy.com customer service department at 1-888-237-8289, or call your local store. They can either answer your question or transfer you to your local store to answer your specific question.

  Answered 1 year ago by GE Answers

  
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Q: QuestionIs there supposed to be a Pyrex glass safety cover over the oven bulb? We just used our oven for the first time and the light bulb shattered when the oven heated up. There was no safety cover over the bulb which seems wrong?

Asked 1 year ago by Jimmc.

• A:Answer mine did not come with one, i put the appliance bulb in and have had no problem.

  Answered 1 year ago by SusanCVerified Purchase

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