Questions & Answers

Q: QuestionIs this model self cleaning?

Asked 3 years ago by Dave.

• A:Answer Yes and no. There is a dip in the bottom of the oven pour in a little water and heat oven the steam produced loosens debris then wipe clean.

  Answered 3 years ago by NomoreSharp

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Q: QuestionI like this range but will not fit with the handle on. Can this range be functional wit other the handle off?

Asked 3 years ago by Bill.

This question was asked about the related product: GE - 5.0 Cu. Ft. Freestanding Gas Range - Slate

• A:Answer The handle comes off to fit through doorways. But I would never operate without the handle or the factory provided handle. Someone could be badly hurt.

  Answered 3 years ago by NomoreSharp

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Q: QuestionI need to order replacement knobs for this stove. How do I do this?

Asked 3 years ago by Judy.

• A:Answer GE manufacturers or a online appliance parts store or a local appliance parts store. Supply your model number.

  Answered 3 years ago by GrandmaD

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Q: QuestionWhat size of gas line hose do I need

Asked 3 years ago by Md.

This question was asked about the related product: GE - 5.0 Cu. Ft. Freestanding Gas Range - Black

• A:Answer I didn't know, but the Best Buy service tech brought the correct size; set it up; & checked to make sure it was functioning correctly.

  Answered 3 years ago by MissD

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Q: QuestionCan you please give all of the physical dimensions o9f the stove?

Asked 3 years ago by Maximius1.

This question was asked about the related product: GE - 5.0 Cu. Ft. Freestanding Gas Range - Black

• A:Answer This model has a Depth of 28 3/4", Width of 30", and Height of 47 1/4". The Depth without the handle is 26 1/4". The interior oven dimensions are 24" in Width, 19" in Height, and 19" in Depth. Out of the box, this oven weighs 150 lb. You may also view the dimensions here: https://content.syndigo.com/asset/82926d19-347d-4626-88aa-786359dcce44/original.pdf. We sure hope this helps! Have a great day. -Shayla@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionHow do you apply and use the self-cleaning feature? I poured the 1 cup water, pressed the Self Clean button, and start. It eventually displays Hot, then it turns off in less than a minute and disappears without working.

Asked 3 years ago by Whatisadisplayname.

• A:Answer Hey, Thanks so much for reaching out. We're awfully sorry to hear that the self-clean feature is not working properly and understand your concern. If you haven't done so, we would recommend scheduling a service appointment so a technician can diagnose the problem. You can schedule an appointment by calling 1-800-432-2737. Wishing you well. Mike@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionIs this conventional gas range

Asked 3 years ago by Cookie.

• A:Answer Hello, Thank you so much for your question! Yes, this oven is a conventional oven. Thanks for choosing GE! Mike@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionDo the Grates or area under the Grates stain or discolor from the heat? Does the material tend to peel or lose the coating material?

Asked 3 years ago by Mark.

• A:Answer I've only had mine for a month but so far it is fine.

  Answered 3 years ago by RangeVerified Purchase

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Q: QuestionWhy isn't the broiler in the oven where it is accessible? What idiot made you have to get down on the floor to use it? And took away that useful storage drawer?

Asked 3 years ago by mj33.

• A:Answer well I disagree in that the broiler is more useful, It also is more economical and the drawers were always dirt collectors, noisy to use and water space.

  Answered 3 years ago by Ewesful

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Q: QuestionHello. Is the control panel for the oven Touch Sensitive or pressure sensitive? In other words, do you need to press down on the selected feature to activate it or is it sensitive to touch where you just lay your finger on the screen? Thank you in advance

Asked 3 years ago by Anonymous.

• A:Answer Hey there, and thanks for your interest in this range! While we do have models that are sensitive to touch, with this particular unit you would need to press down on the option to make your selection while using the control panel. We hope this clarifies the matter, and are always available to assist if you have any other questions or concerns. Best wishes! -Sarah@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionWhat does steam clean mean ? How does the clean function. I currently have a gas stove that requires you to spray water in oven to clean . The oven never looks clean. In the past I had a GE stove purchased at Sears and the clean function was really good,

Asked 3 years ago by Linlin.

This question was asked about the related product: GE - 5.0 Cu. Ft. Freestanding Gas Range - Slate

• A:Answer Hello- Thanks so much for your interest. This is a great range that offers the Steam Clean option (this is sometimes called a Light Self Clean option) for easily cleaning small spills using water and a lower cleaning temperature than a Self-Clean cycle. The racks can be left in the oven when using the Steam Clean option. The steam will loosen soil on the racks as well as the oven interior. The soil can then be wiped off the oven interior and racks using a cloth dampened with warm, soapy water. The Steam Clean option is quicker and cooler than using the Self-Clean cycle. When the oven is cool, wipe up any excess grease or soil from the oven. Pour 1 cup of water in the center of the oven floor. Close the oven door. Press the Steam Clean pad once or press the Self / Steam Clean pad twice. Wait 30 minutes for the cycle to end. The control panel will display a count down. Wipe out any moisture and food soil that is remaining. We hope this is helpful. If you have any additional questions, please let us know. Thank you! Joyce@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionIs the oven self cleaning?

Asked 3 years ago by Terry.

• A:Answer Steam cleaning

  Answered 3 years ago by LorraineVerified Purchase

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Q: QuestionDoes model # JGBS66DEKWW have a preheat light. Something other than an audio signal to preheating?

Asked 3 years ago by Anonymous.

This question was asked about the related product: GE - 5.0 Cu. Ft. Freestanding Gas Range - White

• A:Answer There is a light that shows the oven is preheating.

  Answered 3 years ago by Honest1

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Q: QuestionNeed 36 inch gas range Do you have any

Asked 3 years ago by Maggie.

• A:Answer Yes they do

  Answered 3 years ago by Satisfiedcustomer

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Q: QuestionCan I exchange the aluminum griddle to the Reversible Cast Iron Grill/Griddle WB31X24998. The sales told me that it was cast iron. It’s still within the 14-day period. I cannot use aluminum cookware for health reason.

Asked 3 years ago by Benny.

• A:Answer It comes with a cast iron griddle.

  Answered 3 years ago by Lorraine

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Q: QuestionDoes this range require electricity for the burners to work. Is there a lock out valve. In other words if the power goes out can I cook on the gas range?

Asked 3 years ago by brewdarms.

• A:Answer Thanks for reaching out about this. We're happy to offer some insight. In the case of a power outage, you can light the surface burners on your electric ignition gas range using a match. Hold a lighted match next to the burner, then turn the knob to the low position. Please be sure to use extreme caution when lighting the burners this way. Let us know if you need anything else, we're happy to help! Take care, Kelsey@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionI recently purchased a home that came with this stove. I put a pan of food in the oven and the oven began to smoke and the smoke looked like it was coming from the steam area. Can someone tell me why the oven began to smoke at 350 and only in a few mins?

Asked 3 years ago by Nikki.

• A:Answer Dobyou know it after the install they set the oven to 350 and let it run for 40 mins?? You need to do this before you actually use it the 1st time to clear the factory paint and oils out....it will smoke a little the first time it's used.

  Answered 3 years ago by CJWhitVerified Purchase

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Q: QuestionHow many AMPS does this range use? And, where can I find that info as I don’t see it on the various spec sheets. Thank you!

Asked 3 years ago by Nica.

• A:Answer Mine plugs into a 110 plug.

  Answered 3 years ago by CJWhitVerified Purchase

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Q: QuestionHow does oven go on

Asked 3 years ago by BIGEYE1950.

• A:Answer Hello. Thanks for reaching out! This oven has a variety of cooking modes to help you get the best results. To bake, press the Bake pad, use the + and - pads to adjust the temperature, then press Start. Check out page 11 here to explore more cooking methods: https://files.bbystatic.com/7Axhea4%2FSmvnee7Qaj8maA%3D%3D/Use%2Band%2BCare%2BManual%2BJGBS66REKSS.pdf. If you have any additional questions, please reach out. We are happy to help and happy cooking! - Kianna@GEA

  Answered 3 years ago by GE Answers

  
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