Questions & Answers

Q: QuestionPlease indicate what type of drum this washer has e.g., stainless steel, porcelain, plastic etc.

Asked 5 years ago by Stella.

• A:Answer Hi Stella - Thanks for considering GE Model #GFW850SSNWW! The washer has a stainless steel drum. Keep in touch at GEAppliances.com. Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionDoes this work with Alexa?

Asked 5 years ago by agibbs77.

This question was asked about the related product: GE - 5.0 Cu. Ft. High-Efficiency Front Load Washer with UltraFresh Vent System - Diamond Gray

• A:Answer Hi agibbs77 - Yes, Model GFW850SPNDG has built-in WiFi. Start, stop and monitor your laundry from anywhere while receiving real-time notifications and updates. Connected Capabilities include Amazon Alexa, IFTTT and The Google Assistant. Learn more at the following link- WASHER AND DRYER - SET-UP BUILT-IN WIFI CONNECT: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23884 - We’d love to have you in the family. Keep in touch at GEAppliances.com. Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionHow long does the normal cycle take?

Asked 5 years ago by Jl.

This question was asked about the related product: GE - 5.0 Cu. Ft. High-Efficiency Front Load Washer with UltraFresh Vent System - Diamond Gray

• A:Answer About 55 min.

  Answered 5 years ago by Debb

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Q: QuestionCan I only use cold water fill for this washer and no hot at all?

Asked 1 year ago by Bob.

• A:Answer This washer requires both cold and hot water. This is what user manual says

  Answered 1 year ago by AnonymousVerified Purchase

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Q: QuestionCan you use a pedestal and stack the washer and dryer?

Asked 2 years ago by Bibi.

• A:Answer Individually, yes

  Answered 2 years ago by Kkat

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Q: QuestionHow long are the adjustable legs? I have a slope on the floor I want to place it on and it will still need to be flat. Need to know if the adjustable feet with work or if I should build a flat platform for the washer and dryer

Asked 3 years ago by Wlmlawson.

• A:Answer My washer and dryer are brine new, the installation was so easy, I have no adjustments at all.

  Answered 3 years ago by RubenFVerified Purchase

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Q: QuestionWould this washer and matching dryer accommodate a king sized weighted blanket about 15 lbs?

Asked 3 years ago by Adam.

• A:Answer Yes it would. We have a king size conferter that fits perfectly fine plus our sheets

  Answered 3 years ago by JhonVerified Purchase

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Q: QuestionMy filter pump won’t go back in after removing it to let out water. I even took the black rubber ring off but obviously I need it on so water stay inside. Help anyone

Asked 3 years ago by Keke.

• A:Answer Hello. Thanks for reaching out about your washer. We're sorry to hear of the issues that you are having with your filter pump. Please see page 17 here: https://files.bbystatic.com/3%2FvTY6tIA8U6BkU58%2Bc4iA%3D%3D/152d0b71-004b-4d01-ad63-9bf648a7418f.pdf for tips on how to troubleshoot the issue. We hope this helps, but if not, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737). If we can help in the future, please let us know. We are more than happy to. All the best.- Kianna@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionHow long does a typical load take in the washer? I have seen reports of 100 minutes

Asked 3 years ago by LW.

• A:Answer I mostly use the "normal" load setting with extra rinse full of clothes and it takes 65min, doing my dirty greasy work clothes I use the"power stream" with pre soak, heavy soil and extra rinse which takes like 1hr 45min, allot less then the top load I had, for the same heavy load it was 2hrs 45min. Washes great and seems to get everything cleaner then the H.E top load I had which was only 4 years old

  Answered 3 years ago by Havinfunincolo1Verified Purchase

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Q: QuestionCan the WiFi be turned off on the machine? Like on a cell phone airplane mode? any other models exactly like this one without Wifi?

Asked 3 years ago by WiFi.

• A:Answer The Wi-Fi can be turned off and on, a misconception with the Wi-Fi is that you can set different functions like turning on and off the machine, but it does not do that, it displays on the app how much time is running and just informational stuff doesn’t do anything.

  Answered 3 years ago by Retirefireo7Verified Purchase

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Q: QuestionDoes it have light inside the machine?

Asked 3 years ago by Anonymous.

• A:Answer When you open only the door if will light, while running no light

  Answered 3 years ago by AnonymousVerified Purchase

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Q: QuestionI have tried at least 4 different settings to try and get more water because when it is “washing” there is no extra water, just enough to wet the clothes. Is there something wrong with my washer?

Asked 3 years ago by Bpolc10.

• A:Answer Hello there - We're happy to offer some insight here. The Department of Energy (DOE) sets standards for washer water usage and over the years, the amount of allowable water usage has been reduced. With washers using less water and energy, you will no longer see a wash basket full of water. Most washers are now programmed with load sensing to adjust water levels based on the cycle and load size, so the amount of water used will vary. We hope this is helpful! Let us know if you have any other questions - we're always glad to assist. All the best, Kesley@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionDoes this model have a lint filter?

Asked 3 years ago by Doug.

• A:Answer I do not know if it has a lint filter. I have not looked for one and never heard of a washing machine with one. This probably is not helpful but you could check the online manual and search the document to see if it has one.

  Answered 3 years ago by DeweyVerified Purchase

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Q: QuestionWhy does the GE GFW 550 4.8 have a "More Water" button and the larger GE GFW 850 5.0 does not ?

Asked 3 years ago by Darcie.

• A:Answer I wonder if selecting for a bulkier load would give you more water, i.e. play around a bit with different types of wash settings? I know front load washers are supposed to require less water...you sure you really need it?

  Answered 3 years ago by Anonymous

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Q: QuestionI just put my first load in my new washer! I thought I’d try a load of towels and add oxi clean, so I used the sanitize oxi setting… I started at 4:50 and it’s 8:46 and still going!!!?!? How long Dora’s a load take?!?! The timer screen says 6:20!!

Asked 3 years ago by StillWaiting.

• A:Answer Hello there, we first want to congratulate you on your new washer. In addition, we're sorry your cycles are taking longer than expected. We can imagine how frustrating this would be on you and we're happy to help. We first recommend disconnecting power to the unit for 2-3 minutes to reset the controls. In addition, make sure that you have the Sanitize/Oxi cycle selected. If a cycle lasting this long were to happen again, we'd recommend taking advantage of your warranty and scheduling service with a certified GE Appliances technician that will be able to ensure everything is working properly. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737). If there's an issue to be addressed, we're confident our technician would be able to get you taken care of. Thank you for trusting us to help. - Guy@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionSince this model is stackable, what is important to me is a stackable unit kit with a pull out shelf. Please let me know if a pull out shelf feature available for this model.

Asked 4 years ago by PAMG.

• A:Answer A pedestal with storage is available.

  Answered 4 years ago by ConsumerVerified Purchase

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Q: QuestionHow easily scratched are the surfaces in the blue matte finish? We have children and pets. I am concerned about them scratching the surfaces up right off the bat.

Asked 4 years ago by kslady43.

This question was asked about the related product: GE - 5.0 Cu. Ft. High-Efficiency Front Load Washer with UltraFresh Vent System - Diamond Gray

• A:Answer I am concerned about this as well. After spending a grand on this machine I don't want it scratched. Our previous white whirlpool top loader was scratched a lot. The sides and front of this machine I am not too concerned about, but the top looks just too easy to scratch. I decided to cover it. The solution I picked was the rubber mesh stuff that gets sold for the lining of kitchen drawers and cabinets. I bought it in black and it looks just fine on the top of the blue washer. FYI I trick I use for saving money - I don't buy it when packaged and sold for kitchen drawer use. The exact same material is sold for placing under area rugs and small carpets for holding them in place on hard floors. It is the same thing, but they package it in large sizes at the same price as the kitchen liners. A pair of scissors is all it takes.

  Answered 4 years ago by LikeMyDoorStop

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Q: QuestionHow much clearance is required at rear of washer and dryer for proper function. I need to know if it will fit in my alcove which is only 33 inches deep.

Asked 4 years ago by Jordan.

• A:Answer You can put it directly on the wall. The issue comes in with the cords and dryer vent, that may determine how much space for you.

  Answered 4 years ago by Dealgirl618

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Q: QuestionThe wall measurement from the baseball to door trim is 33 inches to the door molding and 36 inches to door opening. Will the GE 5.0 Cu. Ft. front loader fit in this space? How much additional clearance does this machine require?

Asked 4 years ago by Anonymous.

This question was asked about the related product: GE - 5.0 Cu. Ft. High-Efficiency Front Load Washer with UltraFresh Vent System - Diamond Gray

• A:Answer Hello, Thanks for reaching out to us! We're glad you're considering this model and we'd like to help. For information on the appropriate dimensions we recommend looking in the Specifications document. Here's a link:https://files.bbystatic.com/SX%2BJMCKSRGN6WYkgn1cJgg%3D%3D/a57069f2-867a-4cd5-96a4-9eabe1d9ebe0.pdf Clearance information can be found on page 2 as well. Let us know if you have any more questions. Take care! -Sylvia@GEA

  Answered 4 years ago by GE Answers

  
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