Questions & Answers

Name: GE - 5.0 Cu Ft High-Efficiency Stackable Smart Front Load Washer w/UltraFresh Vent, Microban Antimicrobial & 1-Step Wash+Dry - White
Brand: GE
SKU: 6390374
Price: 849.99 USD
Rating: 4.3 (1142 reviews)

GE - 5.0 Cu Ft High-Efficiency Stackable Smart Front Load Washer w/UltraFresh Vent, Microban Antimicrobial & 1-Step Wash+Dry - White

Model:: GFW850SSNWW; |
SKU:: 6390374

User rating, 4.3 out of 5 stars with 1142 reviews.

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Questionhi: I use detergent sheets instead of liquid, and would never use SmartDispense. How do I turn off that feature permanently?
Asked 3 years ago by cynsa.
- Answer If you dont fill the reserve smart dispense wont actually do anything!
  Answered 3 years ago by angel9
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Questionwhat is the height to the bottom of the door on the washer and dryer - trying to figure out if the 7" pedestal will be sufficient.
Asked 3 years ago by MB.
- Answer From the ground to the bottom of the door is like 9¾" on each. If you have them stacked its 9¾" to the bottom of the washer door and 49" from the ground to the dryer door
  Answered 3 years ago by CBertram
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QuestionWash machine won't turn on. No power. Started for a second made a noise then went completely off. Door remains locked. What are options for this fix? Washer was recently purchased.
Asked 3 years ago by Anonymous.
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QuestionMy door hinge is chipping away on my washer is there a replacement piece for it ??
Asked 3 years ago by Carolinagirl22.
- Answer Contact the warranty dept.
  Answered 3 years ago by TravisB
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QuestionI swear i saw where the lights inside the washer and dryer were neon blue. Am i losing it or does mine just come with plain white lights? I thought the blue light was so cool looking but maybe i dreamt it. Haha.
Asked 3 years ago by Momnic.
- Answer If that was a dream, I hope to have the same one. That would look really cool. I only seen white but now I’m gonna start playing with it
  Answered 3 years ago by BigRich
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QuestionI can’t seem to get the fabric softener to dispense on any cycle I have even tried turning off the start dispense? I am feeling a little frustrated with this.
Asked 3 years ago by lcp25.
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QuestionDoes the washer have the capability to keep the clothes from smelling if left in the washer too long?
Asked 3 years ago by Mumbelina.
- Answer It has a feature that is Wash AND Dry. If you use it, it will tumble the clothes for 8 hours to dry them.
  Answered 3 years ago by Dejavoo
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QuestionHow long does the UltraFresh Vent System run for?
Asked 3 years ago by Anonymous.
- Answer The one time we selected it I think I saw something like 10 hours to run... so, since then we just crack open the washer door and call it good. No guarantees, but that's what I remember happening.
  Answered 3 years ago by AndyC
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QuestionDoes this washer cause knocking of water pipes as washer is filled. This is a big problem with my current front loader
Asked 4 years ago by Sam.
- Answer Mine does this also, it's annoying. It's not the plumbing, none of my other units did this.
  Answered 3 years ago by MelissaC
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QuestionWill this washer and dryer pair fit safely in a width space of 59.5 inches? The rest of the measurements are fine.
Asked 4 years ago by Sam.
- Answer You also need to be aware that the doors will be limited in opening fully.
  Answered 4 years ago by Anonymous
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QuestionWhat is the average water usage per load? Trying to see if this would help with Ca water restrictions.
Asked 4 years ago by Kat.
- Answer Unable to tell you this because it literally weighs the load once the water begins to dispense. It will dispense only the amount needed to wash the load, no more. It is extremely efficient in this sense and I received a rebate from my utility company because of it.
  Answered 3 years ago by Dejavoo
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QuestionFor the smart dispense, would the component that holds the detergent need to be cleaned over time? Is it easily accessible and easy to clean?
Asked 4 years ago by Court.
- Answer I would think that yes, you might want to clean it, however that would not be an easy task. You would need to remove the entire assembly by pulling it out of the machine, but the access to that tank is limited by the little door where you pour the detergent in.
  Answered 3 years ago by Dejavoo
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QuestionAre storage pedestals available for this set?
Asked 4 years ago by Adam.
- Answer Yes purchased separately
  Answered 4 years ago by mandm
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QuestionHow do you claim the Energy Star 2-year warranty?
Asked 4 years ago by Jodi.
- Answer We purchased the extra warranty that we had on the last washer
  Answered 4 years ago by Coachmets48
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QuestionAm I required to have a drain pan for my steamed dryer?
Asked 4 years ago by Chim.
- Answer I dont think so seeing its not using that much water to steam dry
  Answered 4 years ago by Mungler
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QuestionCan the door be reversed?
Asked 4 years ago by Anonymous.
- Answer It sure can! You can read all about how to reverse the door swing on pages 23 through 26 of the owner's manual: https://files.bbystatic.com/3%2FvTY6tIA8U6BkU58%2Bc4iA%3D%3D/152d0b71-004b-4d01-ad63-9bf648a7418f.pdf. Connect with us again if you need anything else! Best, Kelsey@GEA
  Answered 4 years ago by GE Answers
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QuestionIs it possible to order a machine with the detergent compartment on the right side of the machine? My closet drawers / wall prevent one from opening on the left side....... Thanks,
Asked 4 years ago by Betz.
- Answer No. The only thing that is reversible is the hinge to the door.
  Answered 3 years ago by Dejavoo
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QuestionDoes this washer need a drain line?
Asked 4 years ago by Jenn.
- Answer Yes
  Answered 4 years ago by Cindy
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QuestionAre color matching pedestals available (if necessary)?
Asked 4 years ago by pavgo51.
- Answer they are but i am still waiting til may for mine
  Answered 4 years ago by american
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QuestionThe light on the inside of the washer does not come on. When we switched the door to the other side a spring fell out and we weren’t sure where it went. Is the spring related to the light? If so what is the fix to get the light to turn on?
Asked 4 years ago by JC.
- Answer Hey there, and thanks for communicating this situation to us. We hate to hear you’ve had an issue with the interior light not coming on, and also lost a spring when you switched the door; we know any issues like those may cause concern. The light is designed to turn on and remain lit for 5 minutes when the door is opened, when the Start/Pause pad is pressed, or when the Light pad is pressed. If the light is not coming on in any of those cases, you may want to consider service. Unfortunately we cannot say for sure what the issue with the light is or whether that lost spring is causing a problem, without a technician examining the unit. Our Service Department is available at 1-800-432-2737. If the technician determines the light may need to be replaced, it’s available under Part #WH01X29685. We hope this issue is resolved for you soon, so you can enjoy your washer without any further trouble. If you have any other questions or concerns, we are happy to help any time. Best wishes! -Sarah@GEA
  Answered 4 years ago by GE Answers
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Questions & Answers

GE - 5.0 Cu Ft High-Efficiency Stackable Smart Front Load Washer w/UltraFresh Vent, Microban Antimicrobial & 1-Step Wash+Dry - White

Q: Questionhi: I use detergent sheets instead of liquid, and would never use SmartDispense. How do I turn off that feature permanently?

Q: Questionwhat is the height to the bottom of the door on the washer and dryer - trying to figure out if the 7" pedestal will be sufficient.

Q: QuestionWash machine won't turn on. No power. Started for a second made a noise then went completely off. Door remains locked. What are options for this fix? Washer was recently purchased.

Q: QuestionMy door hinge is chipping away on my washer is there a replacement piece for it ??

Q: QuestionI swear i saw where the lights inside the washer and dryer were neon blue. Am i losing it or does mine just come with plain white lights? I thought the blue light was so cool looking but maybe i dreamt it. Haha.

Q: QuestionI can’t seem to get the fabric softener to dispense on any cycle I have even tried turning off the start dispense? I am feeling a little frustrated with this.

Q: QuestionDoes the washer have the capability to keep the clothes from smelling if left in the washer too long?

Q: QuestionHow long does the UltraFresh Vent System run for?

Q: QuestionDoes this washer cause knocking of water pipes as washer is filled. This is a big problem with my current front loader

Q: QuestionWill this washer and dryer pair fit safely in a width space of 59.5 inches? The rest of the measurements are fine.

Q: QuestionWhat is the average water usage per load? Trying to see if this would help with Ca water restrictions.

Q: QuestionFor the smart dispense, would the component that holds the detergent need to be cleaned over time? Is it easily accessible and easy to clean?

Q: QuestionAre storage pedestals available for this set?

Q: QuestionHow do you claim the Energy Star 2-year warranty?

Q: QuestionAm I required to have a drain pan for my steamed dryer?

Q: QuestionCan the door be reversed?

Q: QuestionIs it possible to order a machine with the detergent compartment on the right side of the machine? My closet drawers / wall prevent one from opening on the left side....... Thanks,

Q: QuestionDoes this washer need a drain line?

Q: QuestionAre color matching pedestals available (if necessary)?

Q: QuestionThe light on the inside of the washer does not come on. When we switched the door to the other side a spring fell out and we weren’t sure where it went. Is the spring related to the light? If so what is the fix to get the light to turn on?

Questionhi: I use detergent sheets instead of liquid, and would never use SmartDispense. How do I turn off that feature permanently?

Questionwhat is the height to the bottom of the door on the washer and dryer - trying to figure out if the 7" pedestal will be sufficient.

QuestionWash machine won't turn on. No power. Started for a second made a noise then went completely off. Door remains locked. What are options for this fix? Washer was recently purchased.

QuestionMy door hinge is chipping away on my washer is there a replacement piece for it ??

QuestionI swear i saw where the lights inside the washer and dryer were neon blue. Am i losing it or does mine just come with plain white lights? I thought the blue light was so cool looking but maybe i dreamt it. Haha.

QuestionI can’t seem to get the fabric softener to dispense on any cycle I have even tried turning off the start dispense? I am feeling a little frustrated with this.

QuestionDoes the washer have the capability to keep the clothes from smelling if left in the washer too long?

QuestionHow long does the UltraFresh Vent System run for?

QuestionDoes this washer cause knocking of water pipes as washer is filled. This is a big problem with my current front loader

QuestionWill this washer and dryer pair fit safely in a width space of 59.5 inches? The rest of the measurements are fine.

QuestionWhat is the average water usage per load? Trying to see if this would help with Ca water restrictions.

QuestionFor the smart dispense, would the component that holds the detergent need to be cleaned over time? Is it easily accessible and easy to clean?

QuestionAre storage pedestals available for this set?

QuestionHow do you claim the Energy Star 2-year warranty?

QuestionAm I required to have a drain pan for my steamed dryer?

QuestionCan the door be reversed?

QuestionIs it possible to order a machine with the detergent compartment on the right side of the machine? My closet drawers / wall prevent one from opening on the left side....... Thanks,

QuestionDoes this washer need a drain line?

QuestionAre color matching pedestals available (if necessary)?

QuestionThe light on the inside of the washer does not come on. When we switched the door to the other side a spring fell out and we weren’t sure where it went. Is the spring related to the light? If so what is the fix to get the light to turn on?