Questions & Answers

Q: QuestionHow do I get the burner to start working again? I’m putting my pan in the middle of the burner, starting from low temperature to higher and it’s not turning on.

Asked 2 years ago by Cebaza.

This question was asked about the related product: GE - 5.0 Cu. Ft. Self-Cleaning Freestanding Electric Range - Black

• A:Answer These new stoves seem to have a temperature sensor in the center of the burner. If that goes bad then the burner may not work. My suggestion would be to replace the burner with the older style without the sensor if you can find them. If not then replace the burner with the sensor and see if that works.

  Answered 2 years ago by EddieB

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhen it says "Unavailable nearby", does that mean that it cannot be ordered or shipped to me, or just that it cannot be picked-up at the local store?

Asked 2 years ago by TCA122247.

This question was asked about the related product: GE - 5.0 Cu. Ft. Self-Cleaning Freestanding Electric Range - Stainless Steel

Q: QuestionWhat size are the racks?

Asked 3 years ago by Zanna.

• A:Answer The oven shelves are 23 3/4" side to side and 16 1/4" front to back.

  Answered 3 years ago by OldFashionedCookVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionDoes this range or can this range plug into a normal 120 amp wall outlet , if so is it available in Roanoke Virginia ROBIN

Asked 3 years ago by robin.

• A:Answer No. It needs 240 v.

  Answered 3 years ago by OldFashionedCookVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhat are the burner knob increments I want a stove with increments of 50 degree

Asked 4 years ago by Einor.

This question was asked about the related product: GE - 5.0 Cu. Ft. Self-Cleaning Freestanding Electric Range - White

• A:Answer Hello. We appreciate your interest in this electric range, and are glad to assist. The oven temperature for this model can be adjusted in 25 degree increments, pressing the + or – pads. Regarding the temperature increments on the burners, we regrettably do not have an exact temperature range associated with each burner. It will cycle on and off, with the frequency depending on the setting. The size of the pan, food being cooked, material of the pan, etc., also make providing a temperature range difficult. We regret any inconvenience this may cause, and are happy to help if you have any other questions or concerns. Wishing you all the best! -Sarah@GEA

  Answered 4 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionMy previous stove was hardwired. Currently there's just an empty place for the stove with a capped power cord. Will Best Buy hardwire my stove?

Asked 4 years ago by Bob.

This question was asked about the related product: GE - 5.0 Cu. Ft. Self-Cleaning Freestanding Electric Range - Stainless Steel

• A:Answer No. You need an electrician to put in a 240 outlet.

  Answered 3 years ago by OldFashionedCook

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHow many amps does this oven use? What amperage breaker do I need for my electrical panel?

Asked 4 years ago by ted.

This question was asked about the related product: GE - 5.0 Cu. Ft. Self-Cleaning Freestanding Electric Range - White

• A:Answer Hello, thank you for your question. This range's amp rating is 40 at both 208V and 240V. We hope this helps! Please don't hesitate to reach out with any questions or concerns you may have. -Chris@GEA

  Answered 4 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat are the dimensions? Height Width Length Thanks

Asked 4 years ago by Jim.

• A:Answer Hello, Good question! We're glad to see you're considering this model and we'd like to help. We found that this model measures 47" H x 30" W x 28 3/4" D. You can see the full dimensions of this appliance using this link: https://files.bbystatic.com/Jd%2BKkV5LeeC46ZJb%2BlmPUQ%3D%3D/1FDF89F2-036F-47BC-8210-C5C4A505CF12.pdf Thanks for checking with us. Have a great day! -Sylvia@GEA

  Answered 4 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat is the color of the light in the digital display?

Asked 5 years ago by Teri.

This question was asked about the related product: GE - 5.0 Cu. Ft. Self-Cleaning Freestanding Electric Range - White

• A:Answer Hi Teri - We truly appreciate your interest in this electric range and are happy to answer this for you! The digital display on the control panel is a white LED. Please feel free to reach back out to us if you have any additional questions about the features that this range offers you or using it in the future. We are always happy to help! -Eliza@GEA

  Answered 5 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHow can I get the manual for this product?

Asked 5 years ago by 0203.

This question was asked about the related product: GE - 5.0 Cu. Ft. Self-Cleaning Freestanding Electric Range - White

• A:Answer Hi 0203 - Thank you for reaching out to us and for your patience. We truly appreciate you choosing this fantastic electric range for your home and are happy to answer this for you! You can view and download the manual by viewing this range's product page, scrolling down, clicking on Overview, and you will find User Manual (PDF) next to Manuals & Guides. If you have any trouble accessing this manual, please reach out to us via email at our Contact Us page online and we will be happy to provide you with one. Please feel free to reach back out to us if you have any additional questions about the features that this range offers you or using it in the future. We hope that this helps! -Eliza@GEA

  Answered 5 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionDo you haul away the old stove?

Asked 5 years ago by MMouse.

This question was asked about the related product: GE - 5.0 Cu. Ft. Self-Cleaning Freestanding Electric Range - Stainless Steel

• A:Answer I did not pay best buy to haul away my old stove. I actually just put it outside on trash day and someone picked it up for scrap. That's what I typically do with my appliances.

  Answered 4 years ago by Sparkle2217

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes this range have the Sensi-Temp burners, which I do not want! I have been searching for a range without those type burners! Last year I bought the model JB250DFWW and it did not! I need another one!

Asked 5 years ago by SmilingBubba.

This question was asked about the related product: GE - 5.0 Cu. Ft. Self-Cleaning Freestanding Electric Range - White

• A:Answer Yes, This range does have the Sensi-Temp burners.

  Answered 5 years ago by GeorVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questionis a 5.9 30inches.

Asked 5 years ago by barb.

This question was asked about the related product: GE - 5.0 Cu. Ft. Self-Cleaning Freestanding Electric Range - White

• A:Answer Hi there, Barb - Great question! Yes, this range is a 30" model. Thanks so much for considering GE Appliances! -Mikayla

  Answered 5 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes this range works overseas in countries were the AC voltage is 230v?

Asked 5 years ago by Jobbersworld.

• A:Answer Hi Jobbersworld - Thanks for viewing GE Model # JB256DMBB! You must use a single-phase, 120/208 VAC or 120/240 VAC, 60 hertz electrical system. The range operates on 208V or 240V. Here's the link to the Installation Guide: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=31-10892-3.PDF - We suggest viewing our International Directory at www.geappliances.com/ge/service-and-support/ge-appliances-worldwide.htm - Keep in touch! Sue

  Answered 5 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIf an oven doesn't have convection, then what type of heat would it have?

Asked 5 years ago by Shar.

This question was asked about the related product: GE - 5.0 Cu. Ft. Self-Cleaning Freestanding Electric Range - Stainless Steel

• A:Answer Hello Shar -We appreciate your interest in this trustworthy range. Ovens such as this one, that do not have convection, use traditional heat from the bake and broil elements. A convection unit adds a fan inside the oven to circulate this heat and cook faster and more evenly. We hope this helps. Please let us know if you have any more questions. - John@GEA

  Answered 5 years ago by GE Answers

  
  Helpful (0)Unhelpful (1)ReportAnswer this question