A:Answermicrowave is fine but trim kit is on backorder. they it wont be available until July. However it was May then changed to June and now has changed to July. I have the microwave but NO trim kit. Must be coming from China. We replaced al our appliances with GE and still have our white one for now. If you don't want to wait you might look for another brand. I will say we have all GE and they all work very well and have never had a problem with any of them.
A:AnswerHi there! The name of the color for model JE2160CF001 is Bisque. As for the trim kit, JX7227DLWW is the kit needed for PEB7227DLWW, which is different from the one for JE2160CF001. Please let us know if you have any additional questions and we’ll be happy to answer -Gina@GEA
A:AnswerHey there and thanks for being part of our GE Appliances family. Any of our 30 inch over-the-range microwaves can be used to replace this unit, however, you may also want a filler kit due to the gap. You may be interested in unit JVM6172DKBB as it is similar in capacity and wattage. If you’d like the optional filler kit, it is model JX36BBB. Please let us know if we can be of additional assistance. Have a wonderful day. -Gina@GEA
A:AnswerHello- Thank you for your interest and for checking with us. This GE Profile microwave works as a countertop or built-in model for versatility. This is a really great model and we think you will be very happy with your purchase. If you have any questions in the future, please let us know. We are always happy to help! Joyce@GEA
A:AnswerHello. Thanks for checking with us about this! No, you would have to use a trim kit compatible with the new model. For this model, the compatible trim kits are JX7227DLBB and JX7230DLBB. We hope this helps, and should you have any additional questions, please reach out to us!- Kianna@GEA
A:AnswerWe appreciate you reaching out about this and are so sorry finding the right replacement model hasn't been easier. We would love to help you! For your model, we recommend PEM31DFBB. It's capacity is smaller than your current model, though, so keep that in mind while you consider it. If you have any questions about it, feel free to let us know! We would love to help. -Chris@GEA
A:AnswerWe appreciate you reaching out about this and are so sorry to hear that your microwave has stopped working. Trim kits are model-specific, so you will need to purchase a new trim kit along with a new microwave in this case. That said, if you would like our help finding a new model that will be a great fit for your kitchen, let us know. We would love to help! -Chris@GEA
A:AnswerThanks so much for taking the time to reach out to us about this! The light bulb in your microwave is not consumer replaceable and we apologize if there's any inconvenience around this. You will need to schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website. Again, we apologize that this has happened and hope this helps. -Chris@GEA
A:AnswerThanks for your question and interest in our microwaves! We took a look at this and there are currently not ant microwaves that are compatible with your trim kit. If you're looking for a replacement, model PEB9159SJSS would be a good fit and can be purchased with either a 27" or 30" trim kit. We did want to let you know, though, that its dimensions are a bit different than your current model. Your current microwave has the following dimensions: 15-1/4" x 23-13/16" x 18-1/2" (HxWxD). The model we recommended is 13" x 21-3/4" x 20" (HxWxD). We hope this helps! -Chris@GEA
A:AnswerI was told that microwave ovens are not really built in units. My oven is a GE model manufactured as a countertop model. They do sell a trim kit for it. It is designed to overlap my cabinet much like a picture frame made of stainless steel. So it does look like a built in unit without really being one. To get the. Best fit I hired a cabinet maker. The finished unit looks great.
A:AnswerDimensions may not help to determine the fit. I got my microwave a few weeks ago. dimensions were perfect, but still it did not fit my old trim kit. It was the bottom that was different. If you are lucky it might fit, You can try and if it doesn’t work you can order new trim kit later. Delivery times for trim kits are longer than for microwave. I am still waiting for mine. Good luck.
A:AnswerI used my old trim kit from my old 11 year old microwave that died. I had to do a lot of modifying but am satisfied with results. I had to do a lot of cutting of the metal support from my old microwave but the unit ones does fit in old space.
A:AnswerI do not work for Best Buy but I replaced the microwave like the one you have. I learned that the manufacturer is in China and they no longer manufacturer the microwave with a convection feature. The external dimensions of the oven is the same. However the rotating plate is very much larger. So the internal dimensions of the oven is much larger. They still manufacturer the trim kit so it looks like a built in unit even though it is not built in. Hope this helps.
A:AnswerYes, you will have to purchase a new trim kit. We purchased this GE microwave to replace the exact same GE microwave Model that was installed in 2015. The old trim kit did not fit this current GE model. If you go to the GE website, it will tell you what matches it. It should also tell you on the Best Buy site as well (underneath the microwave).
