A:AnswerHi Kathy - Thanks for reaching out to us. We are sorry to hear of the broken cooktop. We encourage you to contact our GE Appliances Parts Team for assistance at 1-877-959-8688, Mon–Fri 8am–7pm, Sat 8:30am–5pm ET. You can also chat or email us from our "Contact Us" page at GEApplianceparts.com- Please have your complete model number handy. Keep in touch! Sue
A:AnswerI am looking to replace the Profile downdraft cooktop that we purchased 18 years ago. There are a few very minor scratches that developed over those years. It still looks fabulous but one unit has finally failed. I love my cooktop and would have to have very strong evidence that there is a better product on the market.
A:AnswerHi Downdraft,
Thanks for reaching out. We're so sorry to hear about the trouble of cleaning your downdraft. We can understand how frustrating that would be. To clean the vent chamber, you can use hot, soapy water. Rinse with clean water and dry thoroughly. Do not use abrasive cleaners as it will damage the finish. Hope this helps. Best wishes -Mike
A:AnswerHi Olga, thank you for your reply. I did study the manual, which states "... will heat the ENTIRE area contained by the larger circle...". My interpretation, both the outer and inside elements should be working simultaneously, when so chose. If so, it is inconsistent with my cooktop performance. It is why I reached out to seek confirmation from my fellow users, including yours. Again, can you confirm if my cooktop (FR burner) is working properly? Thanks.
