Questions & Answers

Q: QuestionCan the agitator be removed?

Asked 3 years ago by Sony.

This question was asked about the related product: GE Profile - 4.9 Cu. Ft. High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Microban Technology - Diamond Gray

• A:Answer The agitator is inadequate , as in non existent . The agitator fins are really small at water level .....they do nothing ....NOTHING

  Answered 2 years ago by Anonymous

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Q: QuestionIs this washer and dryer set 100% american made?

Asked 3 years ago by Gordon.

This question was asked about the related product: GE Profile - 4.9 Cu. Ft. High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Microban Technology - Diamond Gray

• A:Answer Hi - Thank you for your interest in a new Profile washer and dryer. GE Appliances products are designed by GE Appliances engineers in the United States. Many are manufactured in the U.S. and others are made globally to our specifications. The country of origin is shown on the Model/Serial rating plate as well as the packaging. While we can confirm the washer is manufactured in the U.S.. the matching dryer is manufactured globally. Both products are backed by GE Appliances which is headquartered in Louisville, Ky. should you need assistance. Kind regards - Vikki@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionIs there a link to documentation on the various cycle parameters? I’d like to know the default water temp for wash and rinse, cycle time, spin, etc for each of the preprogrammed cycles.

Asked 3 years ago by Sauce.

This question was asked about the related product: GE Profile - 4.9 Cu. Ft. High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Microban Technology - White

• A:Answer Hi, and thank you for reaching out to us. Not all models have temperature management system listed in the features for that model. These washers do add hot and cold water as appropriate to meet an approximate temperature range; however, this can vary by model. On these models, we cannot provide specific target temperatures. In general, non-Energy Star models that do not have a temperature management system the target temperature for hot water is approximately 90-100 degrees (+/- 10 degrees) if the incoming water temperature is 135F. We hope this helps. Have a great day. -Mel@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionWhat is the maximum noise level produced by this machine? The one I just purchased seems unusually loud for a GE Profile Product.

Asked 3 years ago by DRSMSS.

This question was asked about the related product: GE Profile - 4.9 Cu. Ft. High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Microban Technology - Diamond Gray

• A:Answer Hi there. Thanks for reaching out. We do not rate the sound level of our washers, which means we are unable to provide a decibel level while they are running. If you feel your washer is too loud or is making an unusual sound, please refer to pg 28 of the owner’s manual that gives you an overview of sounds you should expect from this washer https://files.bbystatic.com/txbY%2Bk58fhyGs6PzvWUnyw%3D%3D/Owners%2BManual I hope you find this information helpful. Please let us know if you have any other questions.- Don@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionCan you add extra water through the machine? Is there an option?

Asked 3 years ago by Spencer.

This question was asked about the related product: GE Profile - 4.9 Cu. Ft. High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Microban Technology - Diamond Gray

• A:Answer Yes

  Answered 3 years ago by HappyCustomerVerified Purchase

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Q: QuestionIs the Dyer a 3 prong or 4 prong?

Asked 3 years ago by Anonymous.

This question was asked about the related product: GE Profile - 4.9 Cu. Ft. High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Microban Technology - Diamond Gray

• A:Answer 3 prong

  Answered 2 years ago by ShantelNVerified Purchase

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Q: QuestionDoes this washer come with the supply lines and the drain line?

Asked 3 years ago by Chris.

This question was asked about the related product: GE Profile - 4.9 Cu. Ft. High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Microban Technology - Diamond Gray

• A:Answer Not it doesn't come with intake water hoses but does come with the drain hose.

  Answered 3 years ago by Taz69Verified Purchase

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Q: QuestionOur washer just went out and we are in need of a replacement. I am very interested in this model. What is the timeline for this models availability?

Asked 4 years ago by Cardoc.

This question was asked about the related product: GE Profile - 4.9 Cu. Ft. High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Microban Technology - White

• A:Answer We got ours in a little over a week. They had the unit but the delivery schedule was full

  Answered 2 years ago by Boxster

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Q: QuestionHow do you control the water level without standing there constantly hitting the deep fill button to get the water level you want?

Asked 2 years ago by Charisma.

• A:Answer I don't think you can.

  Answered 2 years ago by PatriciaM

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Q: QuestionDoes this washer require a clean cycle every so many washes? Is clean cycle required at all? Thanks

Asked 2 years ago by SarahW.

• A:Answer Doesn't require, but if the water sourxe is untreated or you ise hard water. A cleaningbis recommended every month! There are simple wash remedies on the internet. Vinegar is a common one and very effective.

  Answered 2 years ago by user942325

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Q: QuestionDoes anyone else’s flex dispenser drawer have standing water in the different compartments where detergent goes after the load is finished? Mine does every time and I have to remove the tray and dump the water out or soak it up.

Asked 2 years ago by Vick.

This question was asked about the related product: GE Profile - 5.0 Cu. Ft. High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Microban Technology - Diamond Gray

• A:Answer One of my compartments does as well. I don’t know that I see it as a problem, but would be curious to understand why.

  Answered 2 years ago by Ritzrym

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Q: QuestionIs the dryer door reversible

Asked 2 years ago by jag.

• A:Answer Yes! Takes about 10-20 minutes if you have the proper tools, good memory and know what you're doing.

  Answered 2 years ago by user942325

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Q: QuestionCan this washer (PTW605BSRWS) be purchased without the agitator and with the impeller instead?

Asked 2 years ago by Kermitress.

This question was asked about the related product: GE Profile - 4.9 Cu. Ft. High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Microban Technology - White

• A:Answer Hello - No, there is not an option to purchase this model without the agitator. Thanks for taking the time to check with us. Best regards. -Don@GEA

  Answered 2 years ago by GE Answers

  
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Q: QuestionI see from other questions that this is an issue. We have tried the tangle control setting to almost no effect. We live in a drought area so using a deep fill to resolve the issue is unacceptable. Our old machine never had this problem. Other ideas?

Asked 2 years ago by Wrinkles.

• A:Answer Hello - We would like to gather some additional details about the issue you're experiencing. At your earliest convenience, please reach out to us on social media with the complete model, serial numbers of your unit, and a copy of this review so that we can look into the situation further. We look forward to hearing from you soon. Best regards. -Don@GEA

  Answered 2 years ago by GE Answers

  
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Q: QuestionI have “605” series washer. Can’t get a warm wash except for the Quick Wash cycle. Tech said the sensor turns off hot water valve prematurely as my water heater setting is too high. Tech said to lower water heater temp, but still can not get a warm wash.

Asked 2 years ago by TOOTHFAIRY0912.

This question was asked about the related product: GE Profile - 4.9 Cu. Ft. High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Microban Technology - White

• A:Answer Hi - Based on the installation instructions, we recommend the hot water coming into the washer be between 120°F - 150°F. With the incoming water in this temperature range, the washer should bring in a mix of hot and/or cold water to reach the target temperature of approximately 90°F for the warm wash setting. If you followed the prior technician's recommendation and turned down your water heater and the issue persists, it should be re-checked. We recommend calling GE Appliances service at 1-800-432-2737 to schedule an appointment for service. We apologize for any inconvenience this may cause you. Wishing you all the best! Vikki@GEA

  Answered 2 years ago by GE Answers

  
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Q: QuestionWhat drain hose extension is compatible with this model? My drain is 85 inches from the floor.

Asked 3 years ago by Russ.

• A:Answer The washer comes with a hose

  Answered 2 years ago by BriannahC

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Q: QuestionCan you add water until the clothes are covered?

Asked 3 years ago by Highwater.

This question was asked about the related product: GE Profile - 4.9 Cu. Ft. High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Microban Technology - Diamond Gray

• A:Answer I only let the washer fill automatically by itself. With the amount of water it has, it seems sufficient to wash the clothes properly.

  Answered 3 years ago by AnonymousVerified Purchase

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Q: QuestionHello does anyone know the name of the App to download to my phone for the GE Smart washer and dryer combo?

Asked 3 years ago by AmberG.

This question was asked about the related product: GE Profile - 4.9 Cu. Ft. High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Microban Technology - Diamond Gray

• A:Answer Hi - Thank you for reaching out to us. The app you want to use is the GEA SmartHQ app. It is available on Google Play or the Apple App Store. Enjoy your new washer and dryer! Kind regards - Vikki@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionHow do I get a manual for this washer?

Asked 2 years ago by Charisma.

• A:Answer You can download it at the GE website.

  Answered 1 year ago by CaroleBVerified Purchase

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