Questions & Answers

Q: QuestionCan I use voice commands to control this range?

• A:Answer Yes, this range is compatible with Amazon Alexa for voice control.

Q: QuestionHow many ovens does this GE Profile range have?

• A:Answer This GE Profile range has two ovens.

Q: QuestionWhat is the total capacity of both ovens combined?

• A:Answer The total capacity of both ovens is 6.7 cubic feet.

Q: QuestionDoes the oven have a self-cleaning feature?

• A:Answer Yes, both ovens have a self-cleaning feature.

Q: QuestionDoes this GE Profile range have a smoothtop?

• A:Answer Yes, this range has a smoothtop cooking surface.

Q: QuestionIS THE TOP INDUCTION?

Asked 4 years ago by Anonymous.

• A:Answer This is in fact NOT and induction range as stated in the specs on bestbuy.com. After driving an hour to pick up the oven and installing we turned on the range and found out it is a radiant cooktop. I have left feedback. We are returning. Very frustrating!!!!

  Answered 4 years ago by Unhappy

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Q: QuestionI just received this range, but there's no power cord. In the product specifications it says power cord is included, however, after reading some Q&As here I am assuming it doesn't come with a cord and it must be purchased separately. Which is correct?

Asked 10 months ago by TheKat.

• A:Answer This range does not come with a power cord, as which one you will need is dependent on your home’s electrical setup. This range requires a UL listed 40 AMP 4-Wire Cord 4’ long or 3-Wire Cord 4’ long, sold separately. Thank you for bringing this to our attention as we work with our web team to provide the most up to date information. Lauren@GEAppliances

  Answered 10 months ago by GE Answers

  
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Q: QuestionDoes it take a 3 or 4 prong cord

Asked 2 years ago by DD.

• A:Answer Hi - Thank you for reaching out to us and for your interest in our beautiful Profile double oven range. This range does not come with a power cord. A 3 or 4 wire 40 amp power cord can be used. Check with your local utilities for electrical codes which may apply in your area. We hope this is helpful and we wish you all the best! Vikki@GEA

  Answered 2 years ago by GE Answers

  
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Q: QuestionTop oven rack gets stuck in bottom slot. I’ve already had the oven replaced once and it happened again on the new one. Why won’t the rack on the t

Asked 2 years ago by John.

• A:Answer Hi there - thanks for reaching out about your range. Our apologies to learn that you’re experiencing your racks getting stuck - we certainly understand how frustrating that is and why you’d like some clarification on that. You may find that your oven racks become difficult to slide in and out, especially after a self-clean cycle. To help your Flat Rack slide more easily, put a small amount of vegetable oil on a soft cloth or paper towel and rub the vegetable oil onto the left and right edge of the racks, ensuring they are lightly coated. Make sure to only use vegetable oil, as using other cooking oils (olive oil, coconut oil, peanut oil, etcetera) will cause a discoloring or a rust like color residue on the racks and oven cavity sides. -- We hope this helps and if you have any other questions or concerns, please feel free to reach out anytime. Take care. Lauren@GEA

  Answered 2 years ago by GE Answers

  
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Q: QuestionDoes this oven come with the temp probe? This model is listed as it being included from other vendors, and it is clearly included based upon the owner's manual, but it is not listed on the specs here at Best Buy. What is up with that?

Asked 2 years ago by Lois.

• A:Answer Yes, it does come with the temperature probe. I bought it and it does not come with one. So what I have to do is register the stove, and call the GE customer service, and tell them I don’t have the one that supposed to come with it. They mailed me the new one in about two weeks. I hope that will help.

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionHow do I get the red light off for the warming zone?

Asked 3 years ago by Patty.

• A:Answer Thank you for reaching out to us! The red indicator light will activate and remain on until the cooking surface is cool. If your light remains on even after the surface has cooled, we recommend unplugging the range, waiting for a few minutes, and then restoring power. If you continue to experience issues, please call 1-800-432-2737. We hope this helps, and if you need additional assistance, please feel free to contact us. Best regards – Matthew@GEA

  Answered 3 years ago by GE Answers

  
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Q: Questionis the cooking surface of this range counter height?

Asked 5 months ago by gator.

• A:Answer For this range, the height to the cooking surface is 36” minimum (with leveling legs fully retracted) to 36-1/2” maximum (with leveling legs fully extended). Lauren@GEAppliances

  Answered 4 months ago by GE Answers

  
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Q: QuestionIs the top oven the air fryer?

Asked 1 year ago by buzzchuck.

• A:Answer The air fry feature is in the bottom oven.

  Answered 1 year ago by GE Answers

  
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Q: QuestionCan you broil with this model?

Asked 1 year ago by Anonymous.

• A:Answer Yes. You can use either the upper or lower oven to broil.

  Answered 1 year ago by MaryAnneRecommendationVerified Purchase

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Q: QuestionCan I use a 12" fry pan on the front left burner?

Asked 1 year ago by Trish.

• A:Answer No. Although I believe that you might, it is better to use the front right burner is using a 12 inch fry pan or large pot.

  Answered 1 year ago by MaryAnneRecommendationVerified Purchase

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Q: QuestionIs this unit designed to disable the stovetop function while both ovens are in use? We recently experienced this scenario, I.e. no burners would work while both ovens were operating.

Asked 1 year ago by Jimmo.

• A:Answer No. Both or either oven will work at the same time that you are using the top burners of the stove.

  Answered 1 year ago by MaryAnneRecommendationVerified Purchase

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Q: Questionwhat advantage is there to having induction stove top burners?

Asked 1 year ago by Anonymous.

• A:Answer This is not an induction range, it is a radiant heat range which, in my opinion, is much butter. You can use almost any kind of fry pans, pots, etc. on this range whereas only certain cookware works on an induction range. This description should be corrected to reflect that this range is RADIANT HEAT as opposed to INDUCTION.

  Answered 1 year ago by MaryAnneRecommendationVerified Purchase

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Q: QuestionIs the height of the range adjustable?

Asked 2 years ago by Anonymous.

• A:Answer Yes to a certain extent for leveling purposes.

  Answered 1 year ago by MaryAnneRecommendationVerified Purchase

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Q: QuestionDoes this need a vent?

Asked 2 years ago by Vent.

• A:Answer Hey there - that’s a great question! Most range or cooktop models do not require a ventilation system or have a CFM requirement; however, we recommend checking the local residential codes in your area to see if one is required. -- We don’t offer specific sets of ranges with matching hoods, but we do have a few suggestions that would be a great match! Over-the-Range Microwaves are very popular for ventilation and the PVM9179SRSS would pair well with this range. For a more designer look, the PV970NSS Wall-Mount style hood would look fantastic! We hope this helps and feel free to contact us anytime if you have additional questions. Warm regards. Lauren@GEA

  Answered 2 years ago by GE Answers

  
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