Questions & Answers

Q: QuestionDoes this ice maker have a self-cleaning feature?

This question was asked about the related product: GE Profile - Opal 2.0 Ultra Nugget Ice Maker with Side Tank and Scale Inhibiting Filter - Carbon Black

• A:Answer No, this ice maker does not have a self-cleaning feature.

Q: QuestionHow much ice can this ice maker produce in a day?

This question was asked about the related product: GE Profile - Opal 2.0 Ultra Nugget Ice Maker with Side Tank and Scale Inhibiting Filter - Carbon Black

• A:Answer This ice maker can produce up to 38 pounds of ice per day.

Q: QuestionWhat is the capacity of the water reservoir?

This question was asked about the related product: GE Profile - Opal 2.0 Ultra Nugget Ice Maker with Side Tank and Scale Inhibiting Filter - Carbon Black

• A:Answer The water reservoir has a capacity of 2.8 liters.

Q: QuestionDoes this ice maker have a water filter?

This question was asked about the related product: GE Profile - Opal 2.0 Ultra Nugget Ice Maker with Side Tank and Scale Inhibiting Filter - Carbon Black

• A:Answer Yes, this ice maker includes a water filter.

Q: QuestionAre there any special certifications for this product?

• A:Answer No, there are no product safety certifications and standards listed for this product.

Q: QuestionDoes this ice maker come with a scoop?

• A:Answer Yes, this ice maker includes an ice scoop.

Q: QuestionHow much ice can this ice maker produce in a day?

• A:Answer This ice maker can produce up to 38 pounds of ice per day.

Q: QuestionCan I use distilled water for ice production

Asked 7 months ago by Anonymous.

• A:Answer Yes, it works great and cuts down on scale build up.

  Answered 7 months ago by thedneillVerified Purchase

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Q: Questiondoes this machine required to be next to a water supply or does the side bin provides the water?

Asked 4 months ago by lq.

• A:Answer The Opal does not have a waterline hookup, so refilling the side tank provides the water for the ice making process.

  Answered 4 months ago by GE Answers

  
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Q: QuestionWe just plugged this in 2 days ago and water runs into the ice bin for sometime before it starts to make ice. this normal with the 2.0 ultra? We had a different opal before and the water ran down the back behind the bin. Is this one defective?

Asked 1 year ago by EstradaFamily.

• A:Answer At the start of ice making, the Opal will flush the system with water for approximately 5 minutes. You may see or hear water running during this process - this is normal. If the Opal seems loud during this process, it may need more water. If you continue to have concerns, please contact Opal Support by calling 1-866-907-6718 for further assistance.

  Answered 1 year ago by GE Answers

  
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Q: QuestionCame with side rank but not utilizing due to frequency 2.0 machine needs to be cleaned. Pretty regularly has water on counter after just 4 months of ownership. Is this normal or could I have a faulty machine?

Asked 6 months ago by WaterLeaks.

This question was asked about the related product: GE Profile - Opal 2.0 Ultra Nugget Ice Maker with Side Tank and Scale Inhibiting Filter - Carbon Black

• A:Answer The cleaning issue can be fixed by using a tap filter (e.g. Brita) or a countertop RO filtration system. Once I started doing that, no more constant descaling or cleaning. The leak might be due to a hose plugged up from scale.

  Answered 4 months ago by Stan

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Q: QuestionHad ours a year and now the ice tastes terrible. In the past, that was an indication it needed cleaned and would resume to normal. However, now regardless of cleaning with vinegar and using filtered water, the ice still tastes terrible. What do we do?

Asked 1 year ago by Ally.

• A:Answer the manual states to clean machine every 1-2 weeks with dilute bleach solution. if lots of people in the house are sticking their hands in the bin and grabbing ice, then I can easily see how bacteria will start to grow in this device rapidly and produce an off-taste. but if you clean w/ bleach every week, I don't see how enough bacteria could thrive to produce bad ice.

  Answered 9 months ago by Arty

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Q: QuestionI purchased one of these and bought the warranty which I am grateful for as I have had to replace 2 of them due to the fact that all of a sudden they start making horrible noises while making the ice and now my 3rd one is also. please advise

Asked 1 year ago by Noises.

• A:Answer Do a HEAVY descale. Instead of running a cleaning cylce and letting it sit with the descale solution, let it sit for 2-3 days, then FLUSH the crap out of it. Mine started making a horrible squealing noise and made half melted "mush" ice. I did a heavy descale and the amount of stuff that came out was gross. Try that and see if it works, because after i did that, itd back to making perfect ice with no weird noises like it was on day 1. Picture added was taken 3 days after doing the heavy descale.

  Answered 9 months ago by KollinVerified Purchase

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Q: QuestionI just bought this fancy GE ice maker. I’ve had it for over a month and now and suddenly it’s not working. I’ve cleaned it several times, but now it just says “add water”, even though it’s full of water. Has anyone else had this issue?

Asked 1 year ago by ItzMeeeee.

• A:Answer FIRST MAKE SURE THE HOSES ARE NOT CRIMPED. THEN PICK UP WATER TANK FROM SIDE FLIP IT OVER AND PUT BACK IN PLACE. hOPE THIS WORKS

  Answered 1 year ago by Debbie

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Q: QuestionDoes the ice stay frozen hard once it is made?

Asked 2 hours ago by AlfredA.

Q: QuestionHow do you clean this icemaker?

Asked 2 days ago by Nsn.

• A:Answer Cleaning instructions can be found in the Owners Manual on the GE Appliances website under model number XPIO13SWSS. Please also review the article titled "Opal Ice Maker - Cleaning and Descaling" on the GE Appliances website.

  Answered 5 hours ago by GE Answers

  
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Q: QuestionIs the Opal 2.0 noisy?

Asked 3 weeks ago by Amhorn300.

• A:Answer No

  Answered 1 week ago by RobBVerified Purchase

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Q: QuestionMy cleaning light stays on and won't go off. Only had it a month and it shouldn't need cleaning

Asked 3 months ago by Anonymous.

• A:Answer We recommend trying an electronic reset, which can be done by unplugging the power cord for 2-3 hours, then plugging it back in. If the cleaning light doesn't go away, please send us a private message via Facebook, Instagram, X, or TikTok with your contact information, complete model/serial numbers, and a copy of this review.

  Answered 3 months ago by GE Answers

  
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Q: QuestionJust purchased this ice maker - on the box there is a warning that there are PFAS in the machine - does GE guarantee it the PFAS does not leach into the ice?!

Asked 3 months ago by Johnny.

• A:Answer Not sure but most likely no

  Answered 3 months ago by JoeWVerified Purchase

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