A:AnswerWe use vinegar in this machine but we add some baking soda. It works great as a softener in the baking soda will deacitify the vinegar. Mix it slowly because it'll foam over
A:AnswerI've converted my house to primarily solar power and this heat pump combo fit the energy use case perfectly. I struggled with the decision because I LOVED my Samsung stackable front-loader (and hated to sell it), but the 220 dryer just couldn't stay. I found one of these combos new/still bolted & taped up/scratch&dent from a locally-owned appliance store that buys & resells Lowe's/HD delivery damage units--at a notable discount. This monster weighs over 300 pounds (with rubber feet???), but apparently the major stores haven't properly trained & equipped their delivery staff for the task. Mine suffered some battle scars before arriving at it's original intended destination (as a Christmas gift no less) and got justifiably rejected by the buyer. I managed to get it installed without further damage, but leveling/balancing the 4 feet was quite a challenge. App connection/software update was relatively painless. I also added brush weather stripping to the dryer filter to fix the well-documented blow-by issue (which GE also refuses to acknowledge). It definitely fits my energy requirement (about 2kWh/load) BUT... I too noticed the horrible smell after drying the very first load (before I brought it inside). Plastic/PVC smell is close, but add in wet dog, ammonia and maybe rotten cabbage. It's repulsive and GE's responses (on multiple sites) are utterly useless. The first (small) finished load of clothes smelled almost nauseating, so I rewashed and went WAY overboard with Biz detergent booster, scent crystals and dryer sheets--which did absolutely NOTHING. Somehow this thing destroys scent (when drying) and replaces it with this horrible humid odor. So I decided to go shock-and-awe. I washed/dried 10+ heavy (older) bath towels over and over, back-to-back but allowing for complete cool down and open ventilation in between cycles (open door, removed/cleaned filter). The odor intensity faded gradually and by the 10th cycle, it was borderline tolerable. I've used it for a few real loads since, but it's still best to hang dried clothes somewhere they can air out. I just ran an Affresh tablet/cleaning cycle, but that didn't really do anything. So basically, this thing apparently needs a fairly long, repeated cycle break-in period. Just don't do it with laundry you actually want to use for a while.
A:AnswerIt used a standard plug so not sure but I would assume! No special plugs or equipment. It’s so compact which would be perfect for a trailer.
I would check with GE to be on the safe side but I don’t see why not.
A:AnswerThere are 4 bolts that are holding the drum in place so in theory I think you'd be ok - however I'd go to the GE website and look up the manual or contact them directly to confirm this is possible.
A:AnswerAlso note that this unit won’t have a vent hose behind it, so at least compared to my previous stacked gas dryer unit, this one can be approximately 5” deeper and still fit in the same space.
A:AnswerHello - Per the Energy Guide, the Combo uses an estimated yearly cost of 136kWh. This estimated energy cost is based off of six loads a week and a national average electricity cost of 14 cents per kWh. We hope this information is helpful. Thanks for taking the time to reach out. Best regards. -Don@GEA
A:AnswerHi - We are deeply sorry to hear you have concerns regarding the noise this unit makes and with the dry performance. Please double check to be sure the shipping bolts and brackets were removed from the unit when it was delivered and installed. Leaving either the brackets or shipping bolts in could cause excessive noise. We also recommend connecting your unit to your WiFi and our SmartHQ app to ensure you have received the latest over-the-air update which may improve your drying performance. If you continue to have issues, please call GE Appliances Service at 1-800-432-2737 to schedule a service appointment. We are confident our service technicians can help. Wishing you the very best! Vikki@GEA
A:AnswerHello - The Combo will run off 120V / 15 Amps. For this unit, we focused on building the most energy-efficient, full-sized Combo possible that can be installed with the existing 120V outlet already dedicated for your previous washer. Also, it allows for installation flexibility in other areas of the house too, but the Combo is very energy efficient and can wash and dry a full load of laundry in about two hours - without having to transfer a load. We hope that you choose to become part of the Profile family. All the best! -Don@GEA
A:AnswerHard to image the brains that went into development of this machine for over 7 years and no one thought to test it on the 16" pedestal...amazing....2,555 days of work and not one person said...'Ya think we should see if this will work the 16" pedestal that we make?"..
A:AnswerHello - You're certainly able to pull this unit out periodically to access your crawl space. As this model has a net weight of 302 lbs., we do recommend that you have assistance when you need to pull it out. Thank you for confirming this with us and choosing this UltraFast Combo for your home! -Kacie@GEA
A:AnswerIf you purchased the extended warranty you would call Best Buy Geek Squad. If you did not, you would go through GE customer service. Keep all purchase paperwork for the life of the machine. I suppose that since this is a new model, Geek Squad would probably have to partner with GE technical to solve any issue.
A:AnswerUsing the smart dispense detergent and fabric softener system you can change the amount dispensed from auto to less, and if you turn on the AI learning after a few washes the machine will auto dispense using the less setting
A:AnswerHaving spent much time trying to connect my machine to Google Home. And having had several phone calls with GE Appliances. I can report that GE Appliances says that right now because this is a new appliance the SmartHQ app does not work for Alexa or Google Home with Combo unit. They are working on adding that functionality, but as of August 22, 2023 it's not there.
A:AnswerHi - We are thrilled with your interest in our amazing GE Profile UltraFast Washer/Dryer Combo and certainly understand your concerns regarding the delivery of the unit. Our recommendation is to contact Best Buy directly at 1-888-237-8289 to clarify your specific delivery needs as we are confident this unit will be a welcome addition to your home. All our best! Vikki@GEA
A:AnswerHi there - We are sorry to hear you're having these issues with your Combo. We encourage you to ensure that the pump filter is clean, that your unit is draining properly, and that you're leaving enough room in each load for clothes to tumble so they can wash and dry properly. If these tips do not solve the issue, run a self-clean cycle before your next load. Know that if you need it, you do have a one-year warranty with us that you can take advantage of by calling 1-800-432-2737. One of our great servicemen would be happy to investigate why your model is dripping water and causing your clothes to have this bad smell. We're also here if you have additional questions. -Kacie@GEA
