A:AnswerHi - Thanks for reaching out to us as we are happy to assist you. The matching touch-up paint is GE Appliances part - WR97X27706. It is available through our GE Appliances Parts & Accessories Store by calling 1-877-959-8688. We wish you all the best! Vikki@GEAppliances
A:AnswerI haven't studied the LG but I took a look at it. The LG does seem to use a little less energy and it is a nicer looking more compact device. I'm sure it works well I've had LG washer and dryer units for quite some time. We are super happy with the GE however. These both use very new technology and I'm sure are top-notch machines but I haven't seen too many details about the LG.
A:AnswerHi - Thanks for reaching out to us. Due to the height and weight of these fabulous units, they should not be stacked. We are glad you checked with us and hope you choose one for your home. Kind regards - Vikki@GEAppliances
A:AnswerHi - Thanks for reaching out to us. No, this is an integrated unit and can't be disassembled to be made smaller. We do hope this is helpful. Kind regards - Vikki@GEAppliances
A:AnswerHi - Thanks for your interest in our fabulous Profile UltraFast Combo unit. Due to the height and weight of the unit, they are not approved for a stacked installation. We do hope you choose this great model for your home. Kind regards - Vikki@GEAppliances
A:AnswerHi - Thank you for reaching out! Our engineers designed the Combo model with your comfort in mind. While we don't provide a specific decibel rating for the heat pump, we assure you that it is designed to operate quietly, causing no disruption to your daily routine. We appreciate your choice in our Combo and GE Appliances for your home. If you have any additional questions or concerns, please feel free to let us know. We're here to help ensure your experience with our products is excellent. -Kacie@GEAppliances
A:AnswerHi - We appreciate you reaching out to us and your interest in our amazing Profile UltraFast Combo. The included power cord measures up to 66" long. We do hope you choose this fabulous product for your home. Kind regards - Vikki@GEAppliances
A:AnswerHi - Thanks for reaching out to us. HE liquid or powder detergent can be used in the detergent dispenser. Like with all our frontload washers, detergent packs, pods, and sheets need to be placed directly into the basket before the clothes are added, following the detergent manufacturer's label instructions. These products should not be placed in the dispenser drawer compartments. We hope this helps and we hope you choose this fabulous unit for your home. Kind regards - Vikki@GEAppliances
A:AnswerThe wash cycle should use substantially less electricity than a traditional (non-high efficiency washer). For drying we had a traditional electric dryer and this uses substantially less electricity. Compared to a gas dryer I would guess this uses more electricity for the heat pump, but overall less energy if one converts gas BTUs to kWhs.
A:AnswerYou need to turn off the autodispense and in the drawer there is the option of adding other type of detergent. Just put the other detrgent in the compartment that says detergent and not in the circular one that is for autodispence.
A:AnswerHi - While we truly appreciate you having purchased our amazing Profile UltraFast Combo, we are saddened to learn your unit is making a loud buzzing sound and apologize for your inconvenience. We encourage you to reach out to us via direct message on one of our social media accounts like Facebook to discuss your situation further. Be sure to have your complete model and serial numbers as well as a snippet of this review and if possible an audio file of the buzzing sound when you do. If you prefer you may call GE Appliances Service at 1-800-432-2737 to have one of our highly-trained service technicians check the unit. It's important to us for you to be happy with your unit and we hope to hear from you soon. All our best! Vikki@GEAppliances
A:AnswerTry rinsing the screen filter and the foam filter more often with water. I purchased a skinny cylindrical telescoping brush that is meant for cleaning lint from a dryer at a home improvement store to remove lint from the fins. Be VERY careful to not bend any of the fins. Bent fins will damage the coil causing the evaporative coil to not function properly; which will affect the machine’s ability to dry.
A:AnswerI would HIGHLY recommend you consult a professional electrician; as the machine is only rated for 20 amp circuit at 120 volts. If you are trying to connect to an existing dryer receptacle it is possible with some minor modifications such as changing out the outlet and reconnecting wires in the panel to a different breaker. But once again as I stated before do not try to attempt this yourself if you have no knowledge of electrical connections as this is very dangerous if done improperly.
A:AnswerTry rinsing the filter screen and the foam filter with water more often. The rinsing of the filters is not required every cycle but depending on how many cycles the machine runs. So for example if your machine is operating 6 cycles or more per day you may want to start with the rinsing of the filters every few days to see how that goes and adjust accordingly. If you have lint built up on the evaporative coil fins you will need to find a brush, I got mine at a home improvement store, look for a long cylindrical telescoping brush to clean the fins but be VERY careful to not bend the fins. As bent fins will cause damage to the coil causing the machine to poorly dry. Also don’t forget to check the pump filter located at the bottom right corner. Consult instructions before attempting this or you will have a rather large puddle on the floor. You may also want to consult a professional plumber to make sure your drain waste line is capable of handling the discharge from the machine. This sounds more to me as a waste line problem not a problem with the machine. The newer HE machines discharge at a higher volume to reduce cycle run time. Which is great; but not great for older plumbing systems that are not up to current plumbing code standards.
A:AnswerHi -Thank you for reaching out to us. The industry standard for comparing energy usage is by using the DOE test and comparing Annual Dryer Energy Use (kWh/yr) and Dryer Combined Energy Factor (CEF). Gas and electric dryers both use CEF, so you can easily compare energy efficiency. The higher the CEF, the better the efficiency. When drying, the Annual Dryer Energy Use is 399 kWh/yr and the CEF is 6.00, which is very good as compared to energy star dryers with a CEF of 3.93. We do hope this is helpful. Kind regards - Vikki@GEAppliances
A:AnswerHi! Thanks for asking. The drying will always be at a low temp and can't be adjusted at this time. There is an Air Fluff cycle that you can use that provides no heat. If you'd like to read more, you can take a look at your Use and Care manual. If you have other questions, we're always happy to help. -Michael@Profile
