A:AnswerHi Bill, thank you for your interest in our Smart Outdoor Camera. This camera requires hardwire connection with power. The wireless connectivity is via WiFi connection which requires a 2.4 GHz Bandwidth. Should you want to know more please contact us via email at [email protected], phone +1 (888) 232-3143, support.mygeeni.com for online chat support. We are available from Mon-Sun, 9:00 AM to 6:00 PM EST.
A:AnswerHello, viewing the recorded videos on your computer is not yet supported. The video is encrypted and only view-able through the Geeni app on your phone, so do not try removing the Micro SD card to view video. For more details, you may contact us by phone +1 (888) 232-3143 or send us an email at [email protected]. You may also check our support website support.mygeeni.com for online chat support. We are available from Mon-Sun, 9:00 AM to 6:00 PM EST.
A:AnswerHi thank you for taking the time to raise your question. Our smart cameras are specially designed to work for 2.4 GHz frequency. This is to ensure a longer range of connectivity. Although, we always listen to our customers as to how we can improve our products and services we always look into the possibility of another frequency. Also, most routers are dual-band and can broadcast both frequencies at the same time. If you need help with setup, our customer support team is waiting for you. Please find time to call us at +1 (888) 232-3143 or send us an email at [email protected]. You may also visit our support website support.mygeeni.com for live chat support. We are available from Mon-Sun from 9:00 AM to 6:00 PM EST. We'll be waiting for you.
A:AnswerHi Travis, Thank you for your interest in one of our products. Yes, our Geeni devices and Geeni app are compatible with the latest version of Apple mobile phones as well as Android mobile phones. If you need assistance in setting up your device/s and also to learn other features that our App have to offer, please contact us via email at [email protected], phone +1 (888) 232-3143, support.mygeeni.com for online chat support. We are available from Mon-Sun, 9:00 AM to 6:00 PM EST.
A:AnswerHi Kenneth! Thank you for your interest in one of our products. To answer your question, it can detect movement of up to 7-10 feet, but as long as the movement is clear, you might still receive alerts to your phone. To learn more about our product, you may check this link https://mygeeni.com/products/hawk-2-1080p-hd-outdoor-smart-wi-fi-security-camera-ip66-weatherproof-black. For more details, please contact us via email [email protected] or call at +1 (888) 232-3143. You can also visit our website support.mygeeni.com for online chat support. We are available from Mon-Sun, 9:00 AM to 6:00 PM EST.
A:AnswerHi Lisa! We really don't recommend installing the Geeni smart cameras in front of a glass window. The reason for this is, night vision camera/s does not work through windows reliably because of passive infrared which is used by most cameras that have night vision that detects changes in heat. Most glass used in houses today is insulated were in, it limits the movement of heat through the glass. What you can do as a temporary workaround is try to get a better angle or position the camera a little distant from the glass so it won't reflect on the window glass. For more details, please call us at +1 (888) 232-3143 or send us an email at [email protected]. You may also visit our support website support.mygeeni.com for live chat support. We are available from Mon-Sun 9:00 AM to 6:00 PM EST.
A:AnswerNot sure the exact power input, but I was able to test it with my 5V/2.1A power bank before I hooked up the wiring and plugged it into the wall.
