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Hello Cobby, I can understand your frustrations. This is absolutely the last thing that we want you to experience. Please contact our support team so they can guide you on how to navigate your Geeni app so you can enjoy using your Geeni app and device by call +1 (888) 232-3143 or send us an email at [email protected]. You can also visit our support website support.mygeeni.com for online chat support. We are available from Mon-Sun, 9:00 AM to 9:00 PM EST.
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