Questions & Answers

Q: Questionhow long is the ac cord that comes with the cameras?

Asked 4 years ago by terry.

This question was asked about the related product: Google - Nest Cam 2 Pack Indoor/Outdoor Wire Free Security Cameras - Snow

• A:Answer It’s short, more intended to recharge the camera. If you want you can purchase a longer cord online via the Google store.

  Answered 4 years ago by FlyingDutchmanVerified Purchase

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Q: QuestionCan the Nest cam detect sounds like alarm or smoke alarm?

Asked 4 years ago by Rishi.

This question was asked about the related product: Google - Nest Cam 2 Pack Indoor/Outdoor Wire Free Security Cameras - Snow

• A:Answer Yes but you have to get a subscription to make it and your other nest products detect alarms and stuff unfortunately..

  Answered 4 years ago by ACQG

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Q: QuestionCan I plug it to 220 volts?

Asked 4 years ago by Vic.

• A:Answer Definitely not

  Answered 3 years ago by James784Verified Purchase

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Q: QuestionCan you still purchase the previous nest outdoor camera?? This version seems like a step back. I have five and would like to add one more. I'm not interested in the battery camera and having to use to different apps.

Asked 4 years ago by Ep1722.

• A:Answer I connected mine to the charger cable and extension cord during my install. If my power goes out the camera will still work. I have a battery backup on modem and router

  Answered 3 years ago by BrianCVerified Purchase

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Q: QuestionCould I buy a second mount and regularly move the camera between the 2 mount locations easily? Thinking of mounting in a charging location and in a optimal viewing location so I don't lose recording capability while charging.

Asked 4 years ago by Jules.

• A:Answer Yes I think this is very possible

  Answered 4 years ago by Nhallam8Verified Purchase

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Q: QuestionDoes it broadcast in color

Asked 4 years ago by Fwa220.

• A:Answer It does color and night mode which is B&W, but you can control of you want night mode on automaticly, all the time, or off completely. Resolution is good and ot picks up sound crazy good.

  Answered 4 years ago by Nicholas

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Q: QuestionSaw a post that the new Nest cam cannot be streamed to CCGTV. I have 2 Sony Android TVs. Can I stream the Camera to the TV like I can with my Nest Doorbell? "Hey Google show me the front yard" via the Google button on the remote.

Asked 4 years ago by Scott.

• A:Answer This is not yet supported. I have a Google TV with Chromecast and can stream the previous gen Hello Doorbell, but not the new Nest “battery” cameras. Based on a recent article I read, Google/Nest might be working on adding these features - no specifics or release dates confirmed.

  Answered 4 years ago by AnonymousVerified Purchase

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Q: QuestionCan I purchase a shorter cable than the 5m or 10m? I want a couple of 3ft cables like the one that came in the two pack.

Asked 4 years ago by mikem.

• A:Answer As of right now, there are only two lengths of waterproof cables. I would imagine amazon and other 3rd parties will have some options available but who knows if they will work consistently or safely.

  Answered 4 years ago by Eric

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Q: QuestionDo the video feeds show up on home.nest.com for the new cameras?

Asked 4 years ago by JHyatt.

• A:Answer Not it does not. While it is branded as a Nest Cam, it only connects through the Google Home App.

  Answered 4 years ago by bzm3j81

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Q: QuestionHi! Is it mandatory to have the camera be connected to a home wifi? I read that it is battery operated. With just battery, can I still get alerts on my google home app while I’m in an international country? Thanks for your answer.

Asked 4 years ago by Nina.

• A:Answer Your usage scenario requires it to be connected to some kind of local WiFi, whether that's a home WiFi or a hotspot that remains in the vicinity of the camera. The camera itself cannot send the video nor alerts via cellular data.

  Answered 4 years ago by bzm3j81

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Q: QuestionCan you configure the hours that the camera is on? I’d only want this to be active at night and not on during the daytime. Recording daytime events would just drain the battery and not be useful for me.

Asked 4 years ago by Slm.

• A:Answer No. But with the Home app, you can manually turn your camera on or off anytime so that you’re always in control of when it streams and records video. Please see this link for more details: https://support.google.com/googlenest/answer/9247651 Our team is working on bringing full functionality to the Google Home app so you can have full control in the Home app.

  Answered 4 years ago by Nest Support

  
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Q: QuestionCan I still get alerts if I am on a different country? It will be connected with my home WiFi but I am away.

Asked 4 years ago by Rebecca.

• A:Answer Yes.

  Answered 4 years ago by DanmVerified Purchase

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Q: QuestionCan these cameras be set up to operate via 4G?

Asked 4 years ago by Sohaab.

This question was asked about the related product: Google - Nest Cam 2 Pack Indoor/Outdoor Wire Free Security Cameras - Snow

• A:Answer No, it uses your Wifi signal ONLY.

  Answered 4 years ago by RobRud

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Q: QuestionWill these new cameras be compatible with Alexa?

Asked 4 years ago by Max.

This question was asked about the related product: Google - Nest Cam 2 Pack Indoor/Outdoor Wire Free Security Cameras - Snow

• A:Answer No. While Alexa supports Smart Home integration with Nest cameras and Nest thermostats, this feature is not currently supported on the new Nest Cam (battery) or the Nest Doorbell (battery). Currently, these cameras work with the Google Assistant.

  Answered 4 years ago by Nest Support

  
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Q: QuestionWhen will cámaras be available in store (Best Buy) ?

Asked 4 years ago by Nancy.

This question was asked about the related product: Google - Nest Cam 2 Pack Indoor/Outdoor Wire Free Security Cameras - Snow

• A:Answer Now

  Answered 4 years ago by DrKnockersVerified Purchase

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Q: QuestionJust wondering how much time battery will last ?

Asked 4 years ago by Vitalie.

This question was asked about the related product: Google - Nest Cam 2 Pack Indoor/Outdoor Wire Free Security Cameras - Snow

• A:Answer It really depends on how much motion there is. I have mine in a chicken run and charge about every other night.

  Answered 4 years ago by APeake

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Q: QuestionWhy does the image have 2 cameras if the item is only 1 camera?

Asked 4 years ago by TheDude.

• A:Answer Please contact our support team so that we can take a closer look at the issue and see how we can help you. We'd be happy to assist you if you can visit us here: https://support.google.com/googlenest/gethelp

  Answered 4 years ago by Nest Support

  
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Q: QuestionHow long does the battery last.

Asked 1 year ago by Paul.

• A:Answer I have it set up with the solar panel. But when I was using them without about 2-3 weeks

  Answered 1 year ago by JimwVerified Purchase

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Q: QuestionWhat kind of battery does this device take?

Asked 2 years ago by Laurie.

• A:Answer Hi there, Laurie. Thanks for your question. The Nest Cam (battery) uses a rechargeable lithium-ion (Li-ion) battery. It comes with a built-in 6 Ah (Ampere-hour) Li-ion battery, which is not user-replaceable. If you have more questions and other concerns, we recommend reaching out to our dedicated team of specialists on the Google Help Center here: https://support.google.com/googlenest/gethelp

  Answered 2 years ago by Nest Support

  
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