Questions & Answers

Q: QuestionWhy is white blurry lines at night?

Asked 11 months ago by Ali.

• A:Answer Great question, Ali. Sounds like you may be running into an issue with the Night Vision on your Nest Cam (Indoor, wired). Most Night Vision specific issues are caused by your camera’s infrared light that reflects off a surface near your camera, like a shelf, window, window screen, or wall. Here’s are some solutions: 1. Turn your camera so that any nearby surfaces or objects (like a wall) are out of view. 2. Move nearby objects that may reflect the infrared light. 3. Clean the lens with a soft cloth that’s made for cleaning optics. Dust, thumbprints and dirt can cause poor image quality. Here’s a link with more information: https://support.google.com/googlenest/answer/9259738?hl=en We’re just a click away if you need us: https://support.google.com/googlenest/gethelp?

  Answered 11 months ago by Google Nest Support

  
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Q: QuestionCan this camera be connected to a solar panel for charging

Asked 1 year ago by Erin.

• A:Answer Yes', I had a solar panel installed but found out just hooking it straight to your house electric would work better.

  Answered 2 months ago by MarioJVerified Purchase

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Q: QuestionCan I use it with nest app for my Air Conditioner? Hi

Asked 1 year ago by NA.

This question was asked about the related product: Google - Nest Cam Indoor Wired Security Camera - Linen

• A:Answer Yes, you can

  Answered 10 months ago by MerrickB

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Q: QuestionCan you use an extension cord with the included power cord to reach an outlet more than 10 ft away?

Asked 1 year ago by club1820.

This question was asked about the related product: Google - Nest Cam Indoor Wired Security Camera - Linen

• A:Answer Are you asking if you can use an extension cord to extend your cable? Yes... By George, yes.

  Answered 8 months ago by Brandon

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Q: QuestionHi. Will this camera work with “hey Google” to answer what time is it and what’s the weather type questions?

Asked 1 year ago by Anonymous.

• A:Answer If you have someone monitoring the camera via the app, you can use 2 way audio to ask them about the weather, and goof restaurants in the area. They can then google it, and relay the information to you!

  Answered 8 months ago by Brandon

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Q: QuestionWill this camera work with Vivint system?

Asked 1 year ago by Tony.

• A:Answer Hey there, thanks for the question. The Nest Cam (wired) isn't compatible with Vivint system, only Nest Thermostats.

  Answered 1 year ago by Google Nest Support

  
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Q: QuestionHow we can charge or change battery . Because on my screen system deliver messages ( low battery) . It means something wrong with battery Any suggestions

Asked 1 year ago by Raju.

This question was asked about the related product: Google - Nest Cam Indoor Wired Security Camera - Linen

• A:Answer Hi there, we understand your concern with your Nest Cam (indoor, wired) — To give you the help you need, we suggest contacting us: https://support.google.com/googlenest/gethelp?hl=en

  Answered 1 year ago by Google Nest Support

  
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Q: Questiondoes this work with ADT system

Asked 1 year ago by jake.

• A:Answer Yes, if I’m not mistaken Google brought out ADT so they use Google cameras as well

  Answered 2 months ago by MarioJVerified Purchase

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Q: QuestionHi. How far can this camera be from the wifi router?

Asked 1 year ago by CatMom3.

This question was asked about the related product: Google - Nest Cam Indoor Wired Security Camera - Linen

• A:Answer I don’t really know, sorry. have a relay hub to extend my wifi. The furthest I have a camera from wifi or the hub is about 40 feet, though.

  Answered 1 year ago by CatherineE

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Q: QuestionI want to add a camera to connect with when I have my zoom studies that I lead. I am doing them hybrid so want to not just use my laptop camera sicne I will have people in person with me too. Can I mount the camera and then connect it to the Zoom ?

Asked 2 years ago by JIL.

• A:Answer No. This is a security camera

  Answered 2 years ago by SamsVerified Purchase

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Q: QuestionHow long is the included cable?

Asked 2 years ago by r3nch.

• A:Answer Hi there, r3nch. Thanks for your inquiry. The Nest Cam (indoor, wired) comes with 10 ft (3.0 m) power cable with USB-A connector that plugs into a power adapter. To know more about this, please visit this link: https://support.google.com/googlenest/answer/9259110

  Answered 2 years ago by Nest Support

  
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Q: QuestionWhat type of wifi does this camera need

Asked 2 years ago by Shootfromleft.

• A:Answer Hey there, Shootfromleft! Thanks for your inquiry! The Nest Cam (indoor, wired) is compatible with 802.11a/b/g/n/ac 2.4 GHz and 5 GHz Wi-Fi. See the full technical specifications here: https://support.google.com/googlenest/answer/9259110

  Answered 2 years ago by Nest Support

  
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Q: QuestionIs this camera compatible with 5g routers?

Asked 2 years ago by Dave.

• A:Answer Yes! I have one and I only have 5g

  Answered 2 years ago by DannielleBVerified Purchase

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Q: QuestionMy nest doorbell advised me when there is a sound, does this camera do the same? As of now, it only notified me if it sees a person and I am utilizing it as a baby monitor and want to be able to hear sounds

Asked 2 years ago by Arcmero.

• A:Answer Yes, you can choose what will trigger a notification, whether person, motion and/or noise, or any combination.

  Answered 1 year ago by CatherineEVerified Purchase

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Q: QuestionCan this send a sound only alert to an app. If so does it also send video too with the detected sound even if there is no motion detected. Is there a google speaker that can alert on audio like I just described, or a sound alert sensor?

Asked 2 years ago by Tony2234.

This question was asked about the related product: Google - Nest Cam Indoor Wired Security Camera - Fog

• A:Answer Hi there, TBone! Thanks for your inquiry. With a Nest Aware subscription, sound detection is available on Nest Cam (indoor, wired). However, the phone notifications you can get are limited to smoke or carbon monoxide alarms. Sound detection recognizes certain important categories of sounds. It can distinguish between these sounds and other loud sounds you might hear. This link can help: https://support.google.com/googlenest/answer/9233159

  Answered 2 years ago by Nest Support

  
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Q: QuestionDoes it record if so for how long

Asked 2 years ago by KC.

• A:Answer Hey there, KC! Thanks for your inquiry. The maximum length for event video recording is up to 3 mins while the minimum is 10 seconds long. The Nest Cam (indoor, wired) comes with three hours of event history right out of the box, and on-device processing also gives our customers smart alerts and Activity Zones, which historically have required a subscription. With event video history, we wanted our products to help our customers understand what’s going on at home easily and highlight the important activity for you. Learn about Nest camera or doorbell settings here: https://support.google.com/googlenest/answer/9231819 While there's no fee to stream full resolution live video as long as your camera is connected to the internet, you’ll need a Nest Aware subscription to receive advanced features. We also offer 10 days of 24/7 video recording with 60 days of events history for wired cameras with Nest Aware Plus subscription. Learn more about what you can get with the Nest Aware subscription here: https://support.google.com/googlenest/answer/9233159

  Answered 2 years ago by Nest Support

  
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Q: Questioncan I buy multiple cameras and have some at my personal home and some at my work office and they still all run smooth with no issues?

Asked 2 years ago by cbrooke.

• A:Answer Hello there! Thanks for your inquiry! You can have up to 10 cameras/doorbells per home structure and up to 5 homes in the Home app. Don’t assign Nest products to the same home in the app if they’re physically installed in different homes, as this can cause problems when your products are trying to sense whether someone’s home or not. Please visit this link to learn more: https://support.google.com/googlenest/answer/9293015

  Answered 2 years ago by Nest Support

  
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Q: QuestionCan these wired nest cameras be integrated with an ADT console and the security system? Like to add 3 cameras and have access via the home app (mobile) and console or smart tv sets at home? Can I store local NAS server & cloud? Detached bld & 1 Wi-Fi

Asked 2 years ago by NorthTX.

This question was asked about the related product: Google - Nest Cam Indoor Wired Security Camera - Linen

• A:Answer Hi, NorthTX! Google and ADT have partnered to provide Google Nest devices and services as a part of ADT systems. The following article includes steps for how to connect your ADT account to the Google Home app, and all other information about the partnership: https://support.google.com/googlenest/answer/11512937

  Answered 2 years ago by Google Team

  
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Q: QuestionWill this work with T Mobil 5G Gateway Home internet ?

Asked 3 years ago by lefty.

• A:Answer Yes you can use you t- mobile internet to connect this camera

  Answered 3 years ago by JoseVerified Purchase

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