Questions & Answers

Q: Questionif I take out my current google mesh router ac1200 and install the new Nest Google Wi-Fi pro coming out end of October will I have to reinstall all my spy cameras and security system sensors. This could be a real headache reinstalling each and every dev

Asked 3 years ago by pete.

This question was asked about the related product: Google - Nest Wifi Pro 6e AXE5400 Mesh Router (3-pack) - Multi-Color

• A:Answer Just be sure to use the same network name and password as the old router and based on my experience so far I believe it will connect seemlessly without any hassle. I don't have your exact situation but I have a bunch of different smart home devices and they all connected automatically without having to reconfigure everything.

  Answered 3 years ago by EnglishmanVerified Purchase

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Q: QuestionHi there, Can I connect a device, such as a PS5, to the ethernet port of one of these (if they are NOT the one plugged into the router/modem). I.e. do the devices that are used in the mesh process, still emit internet through their ethernet ports?

Asked 3 years ago by Charlie.

• A:Answer Yes. When I first purchased my tv the wireless in it was dropping because it was connecting to the 2.4GHz. The only way around that was to buy a mesh node and wire the tv to that. It worked like a charm until my tv got an update. At that point it no longer needed to be wired to a node.

  Answered 3 years ago by Authentech

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Q: QuestionDoes this come with Multi gigabit ISP lan port? 10gb or 2.5gb? Or the much much older & slower 1000BASE‑T that came out in the year 1999 ( 10/100/1000 mbs) Ethernet standard? That is starting to be phased out.

Asked 3 years ago by Bpris.

• A:Answer Gigabit. Vanilla gigabit.

  Answered 3 years ago by Modred189Verified Purchase

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Q: QuestionDoes this system (Model:GA03690-US SKU:6520782) include 3 routers or one router and two access points?

Asked 3 years ago by Darren.

• A:Answer This includes 3 Nest Wifi Pro routers. All Nest Wifi Pro devices have routing capabilities with 2 Ethernet ports, you can choose to set up any unit as your primary router and connect it to your modem via Ethernet. Then, add the other Wifi points as your child point wirelessly to create a whole Wi-Fi mesh setup. Take a look at this link for the setup requirements and guide on how to setup Nest Wifi Pro: https://support.google.com/googlenest/answer/9548301

  Answered 3 years ago by Google Nest Support

  
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Q: QuestionI don't understand exactly what this does. Does it provide wireless internet, or does it need internet to work? If it needs internet, then what exactly does this do? Currently, I have no internet at my house. Is this all I would need to buy to have it?

Asked 2 years ago by Ron.

This question was asked about the related product: Google - Nest Wifi Pro 6e AXE5400 Mesh Router (2-pack) - Snow

• A:Answer Hello there, Ron. Thanks for your interest. Nest Wifi Pro requires to be connected to a modem with broadband internet connection from an Internet Service Provider (ISP). Check out this link for the setup requirements and guide: https://support.google.com/googlenest/answer/9548301

  Answered 2 years ago by Nest Support

  
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Q: QuestionBest Buy says this has an integrated modem & router in the specs, however, all information i've found, even on Google, lists it as only a Router. So is Best Buy incorrect? Or am I misinterpreting this spec on Best Buys website?

Asked 1 year ago by Cassaundra.

This question was asked about the related product: Google - Nest Wifi Pro 6e AXE5400 Mesh Router (2-pack) - Snow

• A:Answer Hey there. The Nest Wifi Pro is only a router. It does not have an integrated modem. You'll need to connect your internet service provider (ISP)'s modem to the Nest Wifi Pro to provide internet connectivity to your devices.

  Answered 1 year ago by Google Nest Support

  
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Q: QuestionAfter having wired the first one via ethernet cable to my AT&T router, will I have to wire the second one or will it work without wiring ?

Asked 3 years ago by joeteena.

This question was asked about the related product: Google - Nest Wifi Pro 6e AXE5400 Mesh Router (2-pack) - Snow

• A:Answer The 2nd one will be wireless. You can also plug a device without a wireless card into the network port on the 2nd device and have wired internet in that room also.

  Answered 3 years ago by KarmaVerified Purchase

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Q: QuestionIf instead of 3, we want to put 6, we can do this??? We need it for the whole house, and it is a two story's house.

Asked 10 months ago by Lis.

• A:Answer Great question, Lis. The Nest Wi-Fi Pro can cover up 2,200 sq ft per device. With a multi-story home, we recommend having one per floor to make sure you receive the best connection wherever you are. We also suggest a maximum of 5 routers for a single network. Adding more might be detrimental to Wi-Fi performance. Here’s a link with more information: https://support.google.com/googlenest/answer/7182840

  Answered 10 months ago by Google Team

  
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Q: QuestionCan I get just one and use it as a wireless extender in a different area in the house and still use my regular modem as my main box.

Asked 2 years ago by DP.

This question was asked about the related product: Google - Nest Wifi Pro 6e AXE5400 Mesh Router - Snow

• A:Answer You’ll need to buy two. One would have to be connected to your modem and then the second would be act as an extender.

  Answered 2 years ago by Haassauce21Verified Purchase

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Q: QuestionNumber of devices it can support?

Asked 3 years ago by etp7.

This question was asked about the related product: Google - Nest Wifi Pro 6e AXE5400 Mesh Router - Snow

• A:Answer Each Nest Wifi Pro router can handle up to 100 connected devices. For more info, check tech specs here: https://support.google.com/googlenest/answer/6280668

  Answered 3 years ago by Nest Support

  
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Q: QuestionWhat is the difference between the Nest Pro compared to the system I have now? I have the Nest Wifi - Mesh Router (AC2200) with 3 additional points.

Asked 1 year ago by Chase.

• A:Answer Hi, Chase. Great question! The main difference between your current Nest Wifi and the Nest Wifi Pro is the Wi-Fi technology. The Pro employs Wi-Fi 6E, a newer, faster, and more reliable technology than your current Wi-Fi 5 system. Due to technological incompatibility, you cannot mix these two types of devices on the same network. Consequently, upgrading to the Nest Wifi Pro would necessitate replacing all of your current Nest Wifi points. You can verify the information by clicking the following link: https://support.google.com/googlenest/answer/6300732?

  Answered 1 year ago by Google Nest Support

  
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Q: QuestionIs the stated 2200 square foot range per satellite or for the entire 3 node system?

Asked 2 years ago by Andrew.

• A:Answer Hey there, Andrew! Thanks for your inquiry! A single Nest Wifi Pro can cover up to 2,200 sq ft, but for optimal results, here are some key tips: - Aim for centralized locations and elevated positions like shelves, keeping points within 2 rooms of each other. Think halfway, not endpoint: If a specific area has a weak signal, placing a point part way towards that area can improve coverage more effectively. - Balanced distribution: Spread out the router and points evenly, ensuring a strong mesh connection between them. - Use the Google Home app's mesh test feature to verify optimal placement before finalizing. For detailed guidance on coverage and point recommendations, check out this helpful guide: https://support.google.com/googlenest/answer/7182840

  Answered 2 years ago by Google Nest Support

  
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Q: Questionso with a 10/100/1000 ethernet port for the input how does one expect this device to actually achieve its expected 5,400 mbps wifi download speeds. seems like false advertising to me. You cant have a 1gbps input and get faster output speeds. OK Google go!

Asked 2 years ago by googlelies.

This question was asked about the related product: Google - Nest Wifi Pro 6e AXE5400 Mesh Router (2-pack) - Snow

• A:Answer If you have 2 devices communicating with each other in your wifi network you can have the speed between them be theoretically at 5400, data doesn't just flow from the Internet :)

  Answered 2 years ago by Mike

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Q: QuestionWhat are the maximum number of "points" you can hardware to this system? I assume 1 is the router and the rest are satellites. I currently have a lodge with 15 Eeros connected together via ethernet making a big mesh network. But they are old now.

Asked 3 years ago by Julian.

This question was asked about the related product: Google - Nest Wifi Pro 6e AXE5400 Mesh Router (2-pack) - Snow

• A:Answer Each one is a router to begin with, So you can connect anyone of them too your router to begin with. From what I discovered there are a max of five of them you can connect together. The coverage for each one of them I believe is 2200 ft, My current situation I have 51 devices connected to my entire network meaning lights, cameras, thermostats, televisions, gaming consoles, etc....everything runs smooth no hiccups whatsoever.

  Answered 3 years ago by JDaddy325Verified Purchase

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Q: Questionhow many square feet does this cover

Asked 3 years ago by aaronkotrba.

• A:Answer I can’t give a precise answer, but the coverage is ample for me, in my 2000+ square-foot house, with three levels. This three-unit setup replaces an older four-unit Google system with a few dead spots, and during installation I learned that I probably could get by with two units. Of course, your experience will depend partly on the composition and layout of your installation site.

  Answered 3 years ago by DisappointedSilverEliteVerified Purchase

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Q: QuestionWhen did this product come to market?

Asked 1 week ago by Year.

• A:Answer Hi there. The Nest Wifi Pro was first released in October 2022. We’re here 24/7 if you have any other questions: https://support.google.com/googlenest/gethelp

  Answered 1 week ago by Google Team

  
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Q: Questionhow do you set it up?

Asked 2 weeks ago by Anonymous.

This question was asked about the related product: Google - Nest Wifi Pro 6e AXE5400 Mesh Router - Snow

• A:Answer Hi there. We’d be happy to help you get your Nest Wifi Pro set up. Here are the steps: 1. Choose a location for your router. 2. Connect the Ethernet cable to your Nest Wifi Pro router's WAN port. Then, connect the other end of the cable to your modem. 3. Plug your Nest Wifi Pro router into a wall outlet. After about a minute, to indicate it's on and ready for setup, the light will slowly pulse blue. If your Nest Wifi Pro doesn't show a pulsing blue light, perform a factory reset. 4. Open the Google Home app. 5. At the top right, tap Add, and then Device. 6. Scan the QR code of your device. A check mark appears when the scan is complete. 7. Wait for your app to connect to the device. Once it’s finished, you’ll see a confirmation screen that says, “Connected.” 8. Follow the in-app steps to complete setup. Here's a link to how to set it up: https://support.google.com/googlenest/answer/9548301 If you run into any trouble during the process, reach out to us and we can lend a hand: https://support.google.com/googlenest/gethelp

  Answered 1 week ago by Google Team

  
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Q: Questionthe satellites have an Ethernet connector?

Asked 3 weeks ago by Gus.

This question was asked about the related product: Google - Nest Wi-fi Pro 6e AXE5400 Mesh Router (3-pack) - Snow

• A:Answer Hi there, Gus. Yes, the Nest Wifi Pro has two Ethernet ports supporting 1 Gbps wired speeds per router. Here’s a link with more details: https://support.google.com/googlenest/answer/7215624?hl=en

  Answered 3 weeks ago by Google Team

  
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Q: QuestionIf I can buy 3 apeice at $99.99 for a total of $299.97, why should I buy the 3 pack for $399.99? Is there something extra in the 3 pack?

Asked 1 month ago by Router.

• A:Answer Actually I bought the 3 pack because I didn't even think it was cheaper to buy the individually. No there isn't anything extra for a $100.00. You're smarter than me.

  Answered 1 month ago by LanceGVerified Purchase

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