Questions & Answers

Q: QuestionWhat are the key technical differences (apart from color) between these Models: Model: GA03904-US and Model: GA03690-US Both Advertised and Google - Nest Wi-Fi Pro 6e

Asked 3 months ago by jacobs.

• A:Answer Hi there, Jacobs. Besides color, there are no differences between these two models.

  Answered 3 months ago by Google Team

  
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Q: QuestionWill this work with T-Mobile‘s 5G home Internet service?

Asked 4 months ago by Anonymous.

This question was asked about the related product: Google - Nest Wifi Pro 6e AXE5400 Mesh Router - Snow

• A:Answer Thanks for the inquiry. Yes, the Nest Wifi Pro is designed to work with a variety of internet providers. Here’s a link with more details: https://support.google.com/googlenest/answer/9548301

  Answered 4 months ago by Google Team

  
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Q: QuestionDoes the system support wired backhaul?

Asked 4 months ago by Bobkat.

• A:Answer Thanks for asking, Bobkat. Yes, the Nest Wifi Pro has Ethernet ports that let you physically wire into the device. For more information, check out this link here: https://support.google.com/googlenest/answer/7215624

  Answered 4 months ago by Google Team

  
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Q: Questioncan you use a Netgear c7000v2 cable modem router as the modem if you put it in bridge mode?

Asked 4 months ago by Jim.

• A:Answer Hey there, Jim. Yes, The Nest Wifi Pro does support bridge mode but it will only work if you’re using a single Wifi device. If you want to create a mesh network with multiple devices, your router or primary Wifi point cannot be in bridge mode. Check out this link for more information: https://support.google.com/googlenest/answer/6240987

  Answered 4 months ago by Google Team

  
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Q: QuestionWill the google home app constantly notify me that a wifi point is offline even though it has a good connection? I currently have an older generation, before Google rebranded as Nest and this happens frequently.

Asked 5 months ago by jeepvwt.

• A:Answer Yes that’s when I know mines drops out.

  Answered 2 months ago by MontyVerified Purchase

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Q: QuestionNumber of ethernet ports on rear

Asked 7 months ago by Anonymous.

This question was asked about the related product: Google - Nest Wifi Pro 6e AXE5400 Mesh Router (2-pack) - Snow

• A:Answer Hey there. The Nest Wifi Pro has 2 Ethernet ports on the back of the device which support 1 Gbps wired speeds. Here’s a guide with more details: https://support.google.com/googlenest/answer/6280668?hl=en

  Answered 7 months ago by Google Team

  
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Q: Questionwill it cover 2 floors

Asked 8 months ago by Deb.

This question was asked about the related product: Google - Nest Wifi Pro 6e AXE5400 Mesh Router - Snow

• A:Answer Yes! I have one next too my wifi, and then I have one in the bedroom for my second floor. it works amazing

  Answered 6 months ago by DonaldR

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Q: QuestionWill this mesh system work if I connect it to my xfinity WiFi modem? Or do I need google fiber for this mesh system to work?

Asked 9 months ago by RafaelG.

This question was asked about the related product: Google - Nest Wifi Pro 6e AXE5400 Mesh Router (2-pack) - Snow

• A:Answer Thanks for the question. Yes, the Nest Wifi Pro will pair perfectly with your Xfinity modem. Here’s a guide with more information: https://support.google.com/googlenest/answer/9548301#zippy=

  Answered 9 months ago by Google Team

  
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Q: QuestionWill my google nest cameras work with this device?

Asked 11 months ago by Anonymous.

• A:Answer Yes they will

  Answered 10 months ago by ErickP

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Q: QuestionI have an older google mesh system set up in my house. I wanted to extend further to my yard and back house. Will these connect with my current mesh set up? Or do they all have to be the same type?

Asked 1 year ago by TheWanted66.

This question was asked about the related product: Google - Nest Wifi Pro 6e AXE5400 Mesh Router (2-pack) - Snow

• A:Answer Unfortunately, this new Nest system is not compatible with previous Nest versions.

  Answered 11 months ago by MaineGirlVerified Purchase

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Q: QuestionI see that best buy lists this as integrated with a modem and router. But I am seeing mixed information online that it does not work as a modem router combo. Do I need to buy a modem in addition to this?

Asked 1 year ago by hamham.

This question was asked about the related product: Google - Nest Wifi Pro 6e AXE5400 Mesh Router (3-pack) - Multi-Color

• A:Answer You do have to have a modem separate

  Answered 10 months ago by ErickP

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Q: QuestionWhat is the power source for this device? How do they get power to run?

Asked 1 year ago by Ankur.

• A:Answer Plug into outlet

  Answered 1 year ago by Anonymous

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Q: QuestionI have Google nest 3 pack. When connected I can either get Internet or cable but not both. Why

Asked 1 year ago by Anonymous.

• A:Answer Great question. It’s possible you haven't properly configured the network to handle both services — most likely, you need to connect your cable box directly to your modem's LAN port, which should then be connected to the "WAN" port on your Nest wifi Pro to access both simultaneously. If you need an extra hand, reach out to us here: https://support.google.com/googlenest/gethelp?

  Answered 1 year ago by Google Nest Support

  
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Q: QuestionSince hooking up my new Google nest router 6e my spectrum cable will nut work. Di I cross wires??

Asked 1 year ago by Notanerd.

• A:Answer Hey there, Notanerd. You may need to restart, update, or reset your device. We recommend, consulting your device’s manufacturer website for info on connecting to Wi-Fi or changing Wi-Fi settings. Reach out to us if you need any additional help: https://support.google.com/googlenest/gethelp?

  Answered 1 year ago by Google Nest Support

  
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Q: QuestionIs Google Nest Wi-Fi Pro 6e compatible to use with the Google Nest Wifi (not pro)

Asked 1 year ago by Dondi.

• A:Answer Unfortunately no. The new Nest system is not compatible with any previous Nest versions.

  Answered 11 months ago by MaineGirl

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Q: QuestionDoes this mesh work well with Xfinity modem/gateway?

Asked 1 year ago by Jpjr.

• A:Answer Hi Jpjr, that's a great question. Nest Wi-fi Pro models can operate on different Wi-Fi bands, ranging from 5 GHz to 6 GHz. You can find specific details for the model here: https://support.google.com/googlenest/answer/6300732

  Answered 1 year ago by Google Nest Support

  
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Q: QuestionHi I already have the nest WiFi pro 6e 2 pack. Could I purchase another 2 pack and connect them with my current ones to increase my coverage?

Asked 1 year ago by RayG.

This question was asked about the related product: Google - Nest Wifi Pro 6e AXE5400 Mesh Router (2-pack) - Snow

• A:Answer No, you have to replace the two pack with the 3 pack. It is factory programmed that way sorry.

  Answered 1 year ago by TimothyC

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Q: QuestionDoes this open box item come with a warranty?

Asked 1 year ago by Steelers4Life.

• A:Answer Yes.

  Answered 1 year ago by TimothyCVerified Purchase

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Q: QuestionWill this network except a 3rd party mesh accessory. I would like an outdoor Wi-Fi extender to but Google doesn't make one it seems.

Asked 1 year ago by Zero.

• A:Answer Hi there, in this case, the Nest Wi-Fi Pro is compatible with third-party mesh accessories. However, if you need to extend the signal, you can use another Nest Wi-Fi Pro. For more details, please reach out to our support team through this link: https://support.google.com/googlenest/gethelp

  Answered 1 year ago by Google Nest Support

  
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