Questions & Answers

Q: QuestionCan this device be used when away from home? We have Xfinity wifi and I am hoping this is a portable hot spot? Thank you!

Asked 4 years ago by Anonymous.

• A:Answer Google Wifi is not a portable hotspot. It needs to be connected directly to your modem. Take a look at the following link for the complete setup requirements and guide on how to setup: https://support.google.com/wifi/answer/7183148

  Answered 4 years ago by Google Team

  
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Q: QuestionI have xfinity internet & purchase my own modem and wifi. I got the Google 3 pack wifi & the installer said I only need one for my home. I have no problems using just the one wifi. I want to replace the 3 pack with one identical wifi. Is it available?

Asked 4 years ago by Jane.

• A:Answer We recommend contacting BestBuy for your inquiry about product availability and device replacement. Thanks!

  Answered 4 years ago by Google Team

  
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Q: QuestionAm I able to plug an ethernet cable into this and put that into my computer, will it have wifi? And Also, I don't have an ISP, does that make this product still usable with my computer?

Asked 4 years ago by Jake.

• A:Answer Google Wifi needs to be connected to a modem provided by your ISP. Here's a link for the setup requirements and guide on how to setup: https://support.google.com/wifi/answer/7183148

  Answered 4 years ago by Google Team

  
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Q: QuestionWill this device support symmetrical speeds 25/25?

Asked 4 years ago by Sue.

• A:Answer Yes. Google Wifi supports symmetrical speeds 25/25. Google Wifi is capable of up to 300 Mbps @ 2.4GHz and 867 Mbps @ 5GHz.

  Answered 4 years ago by Google Team

  
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Q: QuestionCan I use Spectrum Internet to use Google Wifi?

Asked 5 years ago by Anonymous.

• A:Answer Yes, we do. No problem

  Answered 4 years ago by DdrallopVerified Purchase

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Q: QuestionCan i use a ethernet cable or lan cable with this?

Asked 5 years ago by jrbartle.

• A:Answer Definitely! You can use an Ethernet cable with Google Wifi. It has Dual Gigabit Ethernet ports (LAN and WAN). You can learn more about Google Wifi specifications here: https://support.google.com/wifi/answer/6280668

  Answered 5 years ago by Google Team

  
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Q: QuestionI live in an apartment that has a large metal box in my closet. Is that the modem that I would plug this into for my wifi to work?

Asked 5 years ago by Routercurious.

• A:Answer We recommend contacting your internet service provider to help identify your modem. You may also refer to this help article on what a modem is here: https://support.google.com/googlenest/answer/6274112

  Answered 5 years ago by Google Team

  
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Q: QuestionMy modem has only one wifi insert which I use for my computer. Can I get a splitter for my computer and wifi for the house?

Asked 5 years ago by Anonymous.

• A:Answer Google Wifi has 2 Ethernet ports (LAN and WAN). You can connect Google Wifi directly to your modem's WAN port with the Ethernet cable to set it up and broadcast your Wi-Fi network. Then, you can wire your desktop computer or a switch to the LAN port of the Google Wifi.

  Answered 5 years ago by Google Team

  
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Q: QuestionCan this be used as a replacement router and work with the Nest 3 piece system that I have to replace its router which only puts out 100 Mbps?

Asked 5 years ago by MikeeB.

• A:Answer The limited Wi-Fi Internet speed you have could be related to a double NAT issue which happens when you have 2 routers broadcasting the same Wi-Fi SSID and password. To fix this, we recommend disabling the Wi-Fi functionality for your modem/router combo or put it in bridge mode, then set up Nest Wifi Router as your main router. You can then connect your other Nest Wifi Points and Google Wifi Points to the Nest Wifi Router. To learn more about combining Nest Wifi and Google Wifi here: https://support.google.com/googlenest/answer/7182840

  Answered 5 years ago by Nest Support

  
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Q: Questionsince the deracho in iowa my router is eating up data triple time. i cant get it to stop so i shut off power to it when im done. there is no wy to stop it us cellular sys im using my computer more i am not data went from 40 to 50 gs to one hundred ormore

Asked 5 years ago by ronmac.

Q: QuestionWill this work with the Google nest Mesh WiFi router?

Asked 5 years ago by ELPResident.

• A:Answer From Google's site: Does Google Wifi work with Nest Wifi? Yes, Google Wifi devices can be added to any existing Nest Wifi system.

  Answered 5 years ago by Michael

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Q: QuestionHow do you assign different devices to the different bands

Asked 2 years ago by mike.

• A:Answer Hi mike, your Google Wifi uses Automatic Wi-Fi optimization which directs devices to channels with the best performance automatically. It also uses Network Assist which automatically helps avoid Wi-Fi congestion, and transitions devices to the closest Wi-Fi point for the best signal. If you have additional questions or need further assistance, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

  Answered 2 years ago by Google Team

  
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Q: Questiondo i have to have wifi already or is this the wifi. I am currently blocked from my house mates wifi and would like to get my own. would this product work for this or not?

Asked 4 years ago by gracie.

• A:Answer Google Wifi replaces your traditional Wi-Fi router. It connects to a modem with broadband internet connection by an internet service provider. Take a look at the following link to learn more about Google Wifi: https://support.google.com/wifi/answer/7168315

  Answered 4 years ago by Google Team

  
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Q: QuestionDoes this router work with Verizon FiOs?

Asked 4 years ago by Anonymous.

• A:Answer Yes it does I've been using them for years.

  Answered 4 years ago by Anonymous

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Q: QuestionIf someone does not have wifi set up at all, what would be needed to work with this product?

Asked 5 years ago by Anonymous.

• A:Answer You can check this link to see all the requirements and things you need to set up and get started with your Google Wifi: https://support.google.com/wifi/answer/7183148

  Answered 5 years ago by Google Team

  
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