A:AnswerHello Scott43, I am sorry to hear that you are experiencing these issues with your chainsaw but for us to better assist you, we would ask that you call 1-888-909-7657 to speak to one of our Customer Experience Agents.
A:AnswerHello HStump - Chains stretch with use. When new, they stretch more. The tension on a new or newish chain should be checked and tightened every 20 minutes of cutting or so, it can get away from you fast. This is normal stretching.