Questions & Answers
- Model:
- HA10TG21SS
- |
- SKU:
- 5916700
Q: QuestionI don't need a freezer, is there an all fresh food refrigerator option for this 9.8 Cu. Ft. product?
Asked by Shopper.
- A:Answer Hello, thank you for your question and interest in our refrigerators. We do not manufacture a refrigerator that only features a fresh food section and apologize for any inconveniences this may cause. Please don't hesitate to reach out with any further questions or concerns you may have as we are always here to help! -Chris@Haier
Answered by HaierTeam

Q: QuestionDo you remove old refrigerator
Asked by Greg.
- A:Answer Best buy removed with extra charge.
Answered by GoodDeal
Q: QuestionHi i just purchased this model 9.8 refrigerator / freezer . can i purchase a separate icemaker to hook up to this freezer ?
Asked by Dee.
- A:Answer Hello, Thanks so much for reaching out today, we'll be happy to answer your question! This refrigerator cannot have a separate ice maker installed. Let us know if you have any other questions. Have a great day! Mike@Haier
Answered by HaierTeam

Q: QuestionWhat happens that cools well in the Freezer but the bottom part does not cool well, do the vents have to be separated from the products? what is the number of the control I have it in the maximum.
Asked by Rudy.
- A:Answer Hi there, thank you for choosing this fantastic top-freezer refrigerator for your home! We’re very sorry to hear your having trouble with temperatures in your fresh-food section and would love to offer you some guidance in this. We would recommend that you check to make sure the air vents in the wall of the compartment are not being obstructed, as this can block proper airflow. You should avoid placing items against the sides or directly in front of any vents and only want to store food inside the trim of the glass shelves. --- Your fresh-food temperature control dial has 7 settings from 1 (the warmest) to 7 (the coldest). We recommend that you keep the dial halfway between cold and coldest. You can find additional guidance on maintaining temperatures within the helpful troubleshooting guide on pages 19-20 of your Use and Care Manual. We sincerely hope that this helps and are glad to have you in our Haier family. Keep in touch! -Eliza@Haier
Answered by HaierTeam

Q: QuestionCan this be used in a garage, in Minnesota?
Asked by Anonymous.
This question was asked about the related product: Haier - 9.8 Cu. Ft. Top-Freezer Refrigerator with Adjustable Spill-Proof Glass Shelves - Black
- A:Answer Greetings, We appreciate you reaching out about this wonderful model! This is a great question to ask. This model refrigerator is not a garage ready model. It should not be stored where temperatures will go below 55 F or above 95 F. Let us know if you have any other questions. Best wishes. Mike@Haier
Answered by HaierTeam

Q: QuestionMy refrigerator is HA10TG21SW IT WILL NOT DEFROST WHERE SHOULD I START. I KNOW WHEN I BOUGHT IT THEY HAD LET THE DOOR OPEN IT WAS FULL OF LITTLE TINY FLYING GNATS AND THEY BURNED UP THE FAN MOTOR.
Asked by Michael.
- A:Answer I need to replace the defrost thermostat and the heater both are bad no continuity, do you have these parts I need a price. I believe that maybe my defrost timer is okay, get back with me as soon as possible thank you.
Answered by Michael
Q: QuestionDoes this model have wheels or rollers?
Asked by Nikki.
This question was asked about the related product: Haier - 9.8 Cu. Ft. Top-Freezer Refrigerator with Adjustable Spill-Proof Glass Shelves - Black
- A:Answer Hello Nikki - We appreciate your interest in the HA10TG21SB and we are happy to help! This model does not have wheels or rollers. Thanks for checking! Olga@Haier
Answered by HaierTeam

Q: QuestionHi there! The food in the fridge is freezing. I have lowered the thermostat temperature with no luck -- do you have suggestions on how I can fix this?
Asked by KaramelaHaus.
- A:Answer Hi KaramelaHaus, we are very sorry to hear the food in your refrigerator is freezing. We know how worrisome this must be so we're happy to help. If you've already tried setting a higher temperature, verify that nothing is blocking the vents where the cold air is coming out, or being sucked in. Check that nothing is blocking air circulation and remove any item that is close to the air vents. If the problem persists, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737). We hope this helps and want you to know we're wishing you the best. - Guy@Haier
Answered by HaierTeam

Q: QuestionDoes installing this frig in a travel trailer void the warranty?
Asked by Ray.
- A:Answer Hello Ray - We appreciate your interest in the HA10TG21SW and we are happy to help! Installing a refrigerator in a recreational vehicle would not void the warranty as long as all the installation requirements are met. Thanks for checking! Olga@Haier
Answered by HaierTeam

Q: QuestionDoes this unit have adjustable legs or wheels on bottom of fridge? What is maximum height if adjustable off of the floor?
Asked by Casey123.
- A:Answer Hi Casey123, thanks for reaching out! Yes, this unit can be leveled by adjusting the two leveling legs that are located at the front, bottom corners of the unit. The front of the refrigerator should be 1/4 inch higher than the rear. This should be measured using a level. You can raise the refrigerator as much as 1" safely. We hope that this helps! Stay safe. -Michael
Answered by HaierTeam

Q: QuestionYou have several confusing answers about height and a mistake in the listing regarding the height that you said you would correct six months ago but haven’t. Could you please definitively say what the height is without the top hinge and with it?
Asked by Nell.
- A:Answer Hi Nell. Thanks for reaching out! We're sorry to hear about the confusion surrounding the height of this unit. Based on the Haier website, the following approximate dimensions for this unit are as follows: H: 59 2/5" x W: 23 3/5" x D: 25 1/5". The Overall Height (what is listed here) is the height to the top of the case. The hinge adds another 1/2". We hope that this helps! Stay safe. -Michael
Answered by HaierTeam

Q: QuestionWhere is this unit made?
Asked by justcurious.
- A:Answer Hello Justcurios - Thank for your question about the refrigerator HA10TG21SW; we are happy to help! Haier appliances are designed by our engineers in the United States. Many are manufactured in the U.S. and others are made globally to our specifications. The country of origin is shown on the Model/Serial rating plate as well as the packaging. Manufacturing facilities (plant sites, where appliances are made) can and do change from time to time because we continue to seek the most efficient manufacturing processes available. We make products all over the world for a Global marketplace. Therefore, your best source for manufacturing location is the packaging/product itself. While we are unable to supply you with the location; however, we can confirm this unit is made globally. We appreciate your interest! Olga
Answered by HaierTeam

Q: QuestionIs it gas and electric
Asked by Dennis.
This question was asked about the related product: Haier - 9.8 Cu. Ft. Top-Freezer Refrigerator with Adjustable Spill-Proof Glass Shelves - Black
- A:Answer Hello Dennis - Thank you for your question; we are happy to help! The refrigerator HA10TG21SB is electric. This model has the following electrical requirements: 120V; 60Hz; 15A. Thanks for checking! Olga
Answered by HaierTeam

Q: QuestionHow long is the electrical cord on this fridge? Can an extension cord be used to reach the outlet?
Asked by SmallFridgeShopper.
- A:Answer Hello - We appreciate your interest in the refrigerator HA10TG21SW and we are happy to help! The power cord is approximately 5’ long. We strongly recommend that an extension cord not be used with any refrigeration appliances (refrigerator, freezer, compact refrigerator, ice machine, beverage center, etc.) due to the potential safety hazards under certain conditions. Thanks for checking! Olga
Answered by HaierTeam

Q: QuestionWhat is the square footage breakdown, freezer compartment/ refrigerator compartment?
Asked by Anonymous.
- A:Answer Hello - We appreciate your interest in the refrigerator HA10TG21SS and we are happy to help! The fresh food capacity is 7.39 cu ft; the freezer capacity is 2.42 cu ft. Thanks for checking! Olga
Answered by HaierTeam

Q: Questionbought this model about a month ago...needed the doors to open on the right, the service people came and reversed the doors...now the refrigerator door opens on its own freezer seem to be OK, any thoughts
Asked by felice.
- A:Answer Hello Felice - Thank you for reaching out to us regrading your refrigerator. We are sorry to hear that the fresh food door opens on it own and we are glad to assist. It is not unusual on a two-door refrigerator for one door to pop open when the other door is being closed. The refrigerator and freezer sections are connected by air channels to allow air to pass between them. Slamming a door shut forces air from one cavity into the other, often pushing the second door open. If the door stays open, check the leveling legs. The front of the refrigerator should be slightly higher than the back, to allow the door to close normally. When properly adjusted, the door will close smoothly and firmly on its own. Check to see if the refrigerator door gasket is sealing properly. If not, wash the entire gasket with baking soda and water (1 part baking soda to 3 parts water), especially on the hinge side. Then lubricate the hinge side of the gasket with paraffin wax (not candle wax). Make sure there is nothing in the refrigerator that is preventing a door from closing tightly. I hope this information is helpful. Thanks for checking! Olga
Answered by HaierTeam

Q: QuestionThe light in my Haier refrigerator stop working. How can I get it to work again when it doesn't have a bulb?
Asked by Ladyleo74.
- A:Answer Hello Ladyleo74 - Thank you for reaching out to us regarding your refrigerator. We are sorry to hear that the light is not working. This model has the LED interior lighting that should be repaired by a technician. To schedule service on your Haier refrigerator, please contact us at 1-877-337-3639 or visit https://www.haierappliances.com/support/schedule-service to request a service appointment. We apologize for any inconvenience it has caused. Olga
Answered by HaierTeam

Q: QuestionDepth Measurements for this fridge is obviously Wrong, Correct? How can the depth be more without the handle than with the handle? Depth Without Handle 25 3/10 inches Depth With Handle 23 4/10 inches
Asked by terpar.
- A:Answer Hello Terpar - Thank you for your inquiry about the refrigerator HA10TG21SW measurements. We appreciate your interest and we are happy to help! The overall depth of the unit including the handle is 25-1/4". This model has a pocket handle and the depth of the unit without the handle is 25". We are sorry for the confusion and we get this corrected. We are glad you checked! Olga
Answered by HaierTeam

Q: QuestionHow can the Height of the Fridge be taller without the top hinges than with the hinges? This is obviously wrong, Right?
Asked by terpar.
- A:Answer Hello Terpar - Thank you for your inquiry; we are happy to help! The refrigerator HA10TG21SS is 59 1/2" high; this is an overall height including he hinges. The height to the top of the case (without hinges) is 58.0". We apologize for the confusing and we will get this corrected. We are glad you checked! Olga
Answered by HaierTeam

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