Questions & Answers

Q: QuestionCan I watch 3D movies with 3D effects on this 4K UHD TV?

Asked 7 years ago by Keleko.

• A:Answer This is not a 3D television.

  Answered 7 years ago by HisenseProductExpert

  
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Q: QuestionDoes this tv automatically upscale to 4k through all the HDMI ports? I'm running an Xfinity cable box plugged into HDMI 1. Also there's some confusion on which HDMI ports are HDMI 2.0 and which ones are 1.4. I'm assuming mine is a 2017 model but not 100%

Asked 8 years ago by Raycar.

• A:Answer For this television, HDMI ports 1 and 2 are for displaying 4K HDR content, and HDMI ports 3 and 4 are for displaying high definition content. If you have any additional questions, please call us at 1-888-935-8880.

  Answered 8 years ago by HisenseProductExpert

  
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Q: QuestionWhat are the recommended settings for color, brightness, contrast and sharp?

Asked 8 years ago by WopJew.

• A:Answer Picture Mode: Standard Brightness: 37 Contrast: 52 Color: 36 Backlight: 100 Ultra Smooth: Off Noise Reduction: Medium Color: Standard (though most would probably prefer "warm")

  Answered 8 years ago by Velosity

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Q: QuestionI bought this TV last weekend and would like to know how to verify if it is playing HDR content through the installed Apps (Netflix, Youtube, etc.,) or through the HDMI connections? Do all HDMI connections upscale to 4K?

Asked 8 years ago by Sathish.

• A:Answer Call Hisense customer service. I had a similar situation occur for my Apple TV 4k. Everyone, including Hisense told me ports 3 + 4. I tried high speed cables, and the works. NOthing worked. i even called Apple and complained. Called Hisense, gave them my serial number (Important) and the guy told me that they switched it to ports 1 + 2. He was able to look this up by my serial number. I was doubtful, but tried it. Boom! 4k HDR automatically switched. The rep was happy for me and said that serial numbers for this model, made AFTER a certain date (Forgive me, but I forgot), 4K is HDMI ports 1 +2. Hope this helps! Wish I would have known.

  Answered 7 years ago by Hisense

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Q: QuestionAre you able to add additional apps to this TV for the smart feature?

Asked 8 years ago by PH.

• A:Answer There are other apps in the Opera store. Browse and add the one you like. HULU isnt supported.

  Answered 8 years ago by ozer

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Q: QuestionDoes this TV support Plex Media streaming?

Asked 8 years ago by Ryan.

• A:Answer No Plex app is available for the Opera OS on the TV, but it does support DLNA.

  Answered 8 years ago by George

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Q: QuestionMy 65" smart TV has a software update to install, however it will only go to 48 percent and then it has me try again only to fail and then it cancels the update but this pops up every time i turn the TV on. How can I get the update to finish or to cancel

Asked 7 years ago by Jauwan.

• A:Answer I have the same problem. Were you able to fix this? hisense cs is no help! Thanks

  Answered 7 years ago by jacky

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Q: QuestionMy remote died (thanks kids....) and I got a universal one from Walmart, none of the codes in the book work and I can’t find a power button on the darn thing to try turning it on got the remote to auto search . Someone please help me!!!

Asked 8 years ago by Suzie.

• A:Answer Power button. Left side TV. Backside. On bottom of left side. Took me a few weeks to find it.

  Answered 7 years ago by MikeeCVerified Purchase

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Q: QuestionDoes this TV have an on-air guide?

Asked 8 years ago by HughHefner.

• A:Answer This television does provide some channel information but does not have a guide indicating the current on air schedule. If you have any additional questions, please call us at 1-888-935-8880.

  Answered 8 years ago by HisenseProductExpert

  
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Q: QuestionCan you install other streaming apps like psvue, directtvnow, HBO on this TV?

Asked 8 years ago by carl.

• A:Answer This television is compatible with applications available in the Opera TV Store. It comes pre-loaded with Netflix, Amazon Instant Video, Vudu, YouTube, Opera Web Browser. You can download additional applications in the Opera TV Store. If you have any additional questions, please call us at 1-888-935-8880.

  Answered 8 years ago by HisenseProductExpert

  
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Q: QuestionCan one person fully set this up once delivered or do you need at least two people?

Asked 8 years ago by preston.

• A:Answer Yes. The unit is not heavy. I was able to set it up by myself.

  Answered 8 years ago by ChuDVerified Purchase

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Q: QuestionWhat is the width of this TV side to side.

Asked 8 years ago by Deb.

• A:Answer This tv is 57.5 inches wide.

  Answered 8 years ago by CommunityAnswer

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Q: QuestionHow is the picture quality when watching from the side? Is the motion exceptable when watching sports?

Asked 8 years ago by Anonymous.

• A:Answer It's good no issues great on football baseball and hockey . Basketball struggles a lil if you pay attention tho . The 60 mhz lag is hardly ever seen !

  Answered 8 years ago by Joeblow848

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Q: QuestionWhere is the switch on and off button on hi sense 60 inch smart TV. My remote is not switching on and off and it's still new. So I wanna switch it on manually. Pls help

Asked 4 years ago by Anonymous.

Q: QuestionHello, I would to know if Hisense TV can work with 220 Volts

Asked 4 years ago by Popo.

Q: QuestionHow do I properly use a Hisense smart TV without a functional remote?

Asked 5 years ago by Ddvhs.

Q: QuestionI'm trying to set up my amazon alexa on my tv but every time I try to login to my hisense account to do so it tells me that its failed and to try again later. Is anyone else having this trouble and does anyone know a way to solve it please. Cheers all

Asked 5 years ago by Fastaff.

Q: QuestionCan you actual mirror image from IPhone to TV ?

Asked 5 years ago by Mikec.

Q: QuestionHow do I download apps to my hisense 65h8c smart tv. I want to sign up for YouTube tv, but cannot find the right combination to add apps

Asked 5 years ago by Steve.