“Hello I have been with VIZIO since 2012, HISENSE U8G I was wondering if you fully back your product for the entire first year, if you get a bad panel or something will you fix or replace the TV? This would be my first HISENSE TV. LK 2 BACK NEW COMPANY”
Answer This Question
1-2 of 2 Answers
they definitely back their product. my tv was shipped with a bad ARC port. they had the only remaining Hisense tech in my area come out with a new board. had me up and running in about 30min. from the time i discovered i had true bad arc port to shipping a board and installation was about 2 weeks. i called and talked to Hisense and they opened me up a trouble ticket and i got notifications of the status. keep in mind Hisense, Toshiba and Sharp are all under the same umbrella, so they arent a fly by night company which gave me conformt when i first called to report my issue. luckily i bought the Geeksquad warranty as a back up plan anyway but didnt have to call Best Buy as Hisense resolved it directly.
Sorry, there was a problem. Please try again later.Hello Kenny, Thank you for purchasing a Hisense 65U8G. Yes we assist with our unit once its a manufacturer's default. A bad panel is covered under the manufacturer's warranty. We really want to get to the bottom of this as much as you do, please reach out directly to our support team at 1-888-935-8880 or email us at [email protected]. We look forward to hearing from you! Thanks Again, Harley with the Hisense Support Team
Sorry, there was a problem. Please try again later.