Questions & Answers

Q: QuestionWhat type of voice assistant is built into this TV?

• A:Answer This TV has Google Assistant built-in.

Q: QuestionDoes this TV have built-in speakers?

• A:Answer Yes, this TV has built-in speakers.

Q: QuestionAre there USB ports available on this TV?

• A:Answer Yes, there are two USB ports available on this TV.

Q: QuestionWhat is the refresh rate of this TV?

• A:Answer The refresh rate of this TV is 165Hz.

Q: QuestionHow many HDMI ports does the TV have?

• A:Answer The TV has three HDMI ports in total.

Q: QuestionDoes this TV support screen mirroring?

• A:Answer Yes, this TV supports screen mirroring.

Q: QuestionTV does not respond to remotes. Turns on and off at any time. When picture does appear it starts small and slowly over period of 2 to 5 minutes gets larger. Only one channel usually the default channel for the TV. Other channel which has appeared briefly.

Asked 2 weeks ago by Skip.

• A:Answer Hello Skip, thank you for choosing the Hisense 65UR9SG and for sharing your feedback with us. We are truly sorry to hear that the unit is not responding to the remote and is power cycling. This isn't the home theater experience we want for our customers. We recommend that you perform a system reset (Settings> System> Factory Reset) or a firmware update (Settings > System > System update). If the issue still persists, please reach out to our dedicated support team directly at 1-888-935-8880 or via email at [email protected] so that we can promptly address and resolve the issue for you. Thank you, Harley with the Hisense Support Team.

  Answered 2 weeks ago by HisenseProductExpert

  
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Q: QuestionWhy buy this, when a C5 is way less money?

Asked 1 week ago by Realist.

Q: QuestionDose this tv provide multi-viewing to show two or more channels on the screen at same time?

Asked 1 week ago by RPDeg.

• A:Answer Hello Hisense Customer, Thank you for your interest in the Hisense 65UR9SG. This model does not include support for multi-view functionality. Thank you, Harley, with the Hisense Support Team.

  Answered 6 days ago by HisenseProductExpert

  
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Q: QuestionWhere do I put my sound bar into?

Asked 1 week ago by Duke.

• A:Answer Hello Duke, Thank you for your interest in the Hisense 65UR9SG. For the best audio quality, you should connect your soundbar to the HDMI ARC/eARC port. Thanks again, Harley with the Hisense Support Team.

  Answered 1 week ago by HisenseProductExpert

  
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Q: Questionwill it have some kind of burn protection

Asked 1 month ago by AnthonyC.

• A:Answer Hi Buyer, thank you for your interest in the Hisense 65UR9SG.This tv is made of fire-resistant plastic and has a three-pronged grounded plug that prevents power surges.

  Answered 1 month ago by HisenseProductExpert

  
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