A:AnswerThank you for your inquiry. This air purifier's fuse is not replaceable. Additionally, we can't advise attempting to take apart or repair the unit. We recommend reaching out to us at [email protected] for further assistance. We're here to help!
A:AnswerThank you for your inquiry. The filters are not made one one single material, but are a constructions mixing PP sheet, ABS, Stainless Steel, and adhesives hold them together. If you have any other questions, please do not hesitate to contact our consumer relations team by emailing us at [email protected]. Thank you.
A:AnswerThank you for your inquiry. Unfortunately, the grille cannot be removed to access the squirrel cage fan blades. In order to clean the interior of this unit, please use compressed air and a flexible cleaning wand. If you have any other questions please do not hesitate to contact our consumer relations team by emailing us at [email protected]. Thank you.
A:AnswerThank you for your inquiry. This unit does not come with, and is not compatible with, a remote control. If you have any other questions please do not hesitate to contact our consumer relations team by emailing us at [email protected]. Thank you.
A:AnswerMine has started doing the same thing. If I unplug it for a few hours it will start running again, but it obviously has some issue with the switches or something. Time for the junk heap I suppose.
A:AnswerThank you for your inquiry. The Air Genius series is rated to capture particles as small as 0.3 microns in size. If you have any other questions please do not hesitate to contact our consumer relations team by emailing us at [email protected]. Thank you.
A:AnswerThank you for your inquiry. This unit uses an ifD field to generate ions to adhere to particles in the air and attract them to the filter plate. It would be impossible to turn off the ionization, as that is how the unit cleans the air. We would advise looking into HEPA air purifiers, such as the Power Plus and InSight Series air purifiers, rather than our AirGenius Series. If you have any other questions please do not hesitate to contact our consumer relations team by emailing us at [email protected]. Thank you.
A:AnswerThank you for your inquiry. For replacement parts for this unit, please contact our consumer relations team by emailing us at [email protected]. Thank you.
A:AnswerThank you for your inquiry. This unit is rated to clean 250 square feet of air in an 8ft ceilinged room five times every hour. Additionally, it is rated to remove the following contaminants at the listed rating of Cubic feet per minute: Smoke (161), Dust (160), and pollen (170). If you have any other questions please do not hesitate to contact our consumer relations team by emailing us at [email protected]. Thank you.
A:AnswerThank you for your inquiry. This unit has a white ifD filter plate and a black foam pre-filter. Both of these filters are washable and are made to last the lifetime of the unit. It is normal to see discoloration on the ifD filter plate with use, and normal cleaning as per the instructions in your manual will remove any build up on the plates. If you have any other questions please do not hesitate to contact our consumer relations team by emailing us at [email protected]. Thank you.
A:AnswerThank you for your inquiry. Yes, this air purifier will remove cigar smoke from the air that passes through the filters. However, we would advise for you to use the optional Odor Reducing pre-filter at while smoking. If you have any other questions please do not hesitate to contact our consumer relations team by emailing us at [email protected]. Thank you.
A:AnswerThank you for your inquiry. This unit generates an ifD field by sending charged particles into the air to attach to contaminants in the air. Please contact our consumer relations team by emailing us at [email protected] and we will be happy to look into this and help you. Thank you.
A:AnswerThank you for your inquiry. This unit is only rated to remove 99.9% of particles 0.3 microns in size and larger. We are not able to confirm at what percentage, if any, this unit can remove particles of smaller sizes. If you have any other questions please do not hesitate to contact our consumer relations team by emailing us at [email protected]. Thank you.
A:AnswerThank you for your question. The ifD filter in the AirGenius 5 captures up to 99.9% of harmful particles & germs from the air that passes through the filter .3 microns or larger.
A:AnswerThank you for your inquiry. The filter monitor will only reset once all 5 of the bars are lit. Once they are lit, hold down on the reset button until the lights reset. If you have any other questions please do not hesitate to contact our consumer relations team by emailing us at [email protected]. Thank you.
A:AnswerThank you for your inquiry. This air purifier will capture 99.9% of particles as small as 0.3 microns in size that pass through the filters. It will capture any mold and fungal spores that are large enough that pass through the filter, but it will not impact the source. If you have any other questions please do not hesitate to contact our consumer relations team by emailing us at [email protected]. Thank you.
