A:AnswerHi slumberdog! It might be the thermal protector that is activating. It will activate if the vacuum gets too hot. If further assistance is needed, please feel free to reach out to us on Facebook or Tweet us @HooverUSA. We're here for you!
-Michael, Hoover Customer Care
A:AnswerIf your local store doesn't have it in stock, you can buy and have it shipped to the store. I actually bought my daughter this vacuum and had it shipped to her local store.
A:AnswerConsider contacting Hoover. The only problem I had with the Turbo Tool, was figuring out how it attached for storage (the first time). Once I figured it out, it fits snug. Hoover would AND should be able to fix that.
A:AnswerHello Dean,
Unfortunately, this is not a self-propelled unit. Currently, the only unit we sell that is self-propelled is our Hoover Anniversary Self-Propelled WindTunnel Bagged Upright Vacuum (Model#: U6485900PC). Thank you!
Matt - Hoover Team
A:AnswerThank you for your response and suggestion that I call the Customer Service number you provided. However, I had already contacted those phone numbers, finally made contact with someone half way around the world, explained the situation, asked if she could help with the problem, was put on hold... waited... and was then "disconnected".
