Questions & Answers

1-10 of 24 Questions
  • Question
    does the unit have an adjustable height brush roll?   (9 Answers)

    If so what are the levels available?

    By Anonymous October 21, 2013.

    Answers
    • Best 
      Answer

      No it does not. The brush can be turned on for carpet and off for hard floors, no adjustable height.

      By mns88 September 25, 2014.

    • Question
      How do I reconnect the rubber stretchy hoses?   (4 Answers)

      Both of the rubber stretchy tubes have become disconnected from the vacuum - like the glue holding it in just didn't hold up. I bought this vacuum 6 months ago. The hose on the stair extension disconnected a month or two into my purchase, but I made due without it. Today, while cleaning for a party at my house, the hose that connects the main suction to the dirt cup came undone. Now I have no way of vacuuming my house and I'm really disappointed with my Hoover. Is there a way to reconnect the hoses? Or do I need to run out and purchase a new vacuum - again?

      By Anonymous November 3, 2013.

      Answers
      • Best 
        Answer

        Hi! No need to run out and replace your Air. Unfortunately there is no way to reconnect those hoses. Give our Customer Care Dept a call at 800-944-9200 so that we can better assist you with this. We'll make this right.

        By HooverUSA November 6, 2013.

        • Brand Representative
    • Question
      My brush stops rolling in the middle of vacuuming   (5 Answers)

      By Bernie September 18, 2015.

      Answers
      • Best 
        Answer

        If that's happening totally return it or call/write the company. IMHO tithe vaccine is junk. I just got a fusion basic model. Hoover I've had 5 I wasn't even about to try a 6th it's like a bad car.

        By UltraBri September 18, 2015.

      • Question
        How easy is it to change the belt? The one on the Shark Navigator lift away was impossible so we gave it away.   (1 Answer)

        By inneedofvacuum January 4, 2017.

        Answers
        • Answer

          Hi inneedofvacuum! Once the bottom plate and brushroll have been removed, you're ready to place the belt onto the motor spindle. Instructions on how to replace the belt are also provided in the owner's manual. Hope this helps! -Karissa, Hoover Customer Care

          By HooverUSA January 27, 2017.

          • Brand Representative
      • Question
        I need to access delivery information for transaction O-9WM09195LR111433C, order Id: 793703044228   (0 Answers)

        By Anonymous December 6, 2016.

      • Question
        My Hoover air brush stop spinning, what should I do ?   (1 Answer)

        By J November 4, 2016.

        Answers
        • Answer

          Try removing the bottom plate and checked for obstructions like hair or strings that may prevent the brush from turning.

          By CommunityAnswer November 5, 2016.

        • Question
          I lost my owners manual. What do I use to clean cat hair from upholstery?   (2 Answers)

          By Gin October 17, 2016.

          Answers
          • Answer

            The attachment with the red cloth or just the hose with angel,

            By SmoothVe June 15, 2017.

            • Verified Purchaser
            • My Best Buy® Member
        • Question
          Is there a light weight model that goes under furniture like beds?   (1 Answer)

          By Jojo September 3, 2016.

          Answers
          • Answer

            Hi JoJo! We recommend the Hoover Cruise BH52210 for getting under furniture. Hope this helps! ~Kenya, Hoover Customer Care

            By HooverUSA October 21, 2016.

            • Brand Representative
        • Question
          Can you adjust the rear wheels   (1 Answer)

          By JD August 24, 2016.

          Answers
        • Question
          The claim is that this vacuum adjusts to the carpet height, but ours doesn't move on the carpet, just has a really strong suction and doesn't go anywhere. Why buy a vacuum cleaner that only works on SOME of your carpeting but not all of it? Suggestions?   (1 Answer)

          By HooverNOT July 13, 2016.

          Answers
          • Answer

            Hi there! The unit is equipped with a automatic height adjustment, but does not work well on medium length to high length carpets. We recommend contacting your carpet manufacturer for a recommendation on which vacuum would be safe to use on your carpert. Hope this helps! -Michael, Hoover Customer Care

            By HooverUSA July 13, 2016.

            • Brand Representative

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