Questions & Answers
- Model:
- 14a-ne1013dx
- |
- SKU:
- 10514773
Q: QuestionWhat is the part number for the touch screen (if it needs to be replaced due to a crack)? Are there other compatible screen models?
Asked by Robb.
- A:Answer Robb, thank you for your question about this HP Chromebook! The HP part number for the display that is on this model is N84856-001. HP has the Maintenance and Service Guide on its support site for more information.
Answered by HP Team

Q: QuestionDoes it have a backlit keyboard? Can this Chromebook be used without an internet connection?
Asked by Kerfuffle.
This question was asked about the related product: HP - 14" Chromebook - Intel Celeron - 4GB Memory - 64GB eMMC - Modern Grey
- A:Answer Thank you for the question. The HP 14a-ne1013dx Chromebook does not have a backlit keyboard. You can use a Chromebook offline or using Google Doc, Sheets, and Slides, watch downloaded content, take notes, read saved web pages, and view/edit photos. You can also read, respond to, and search emails if you've enabled offline mode in Gmail.
Answered by HP Team

Q: QuestionWill this work on lower Wi-fi it says 6 but will it still work with 5 and 2.4
Asked by RT.
This question was asked about the related product: HP - 14" Chromebook - Intel Celeron - 4GB Memory - 64GB eMMC - Modern Grey
- A:Answer Thank you for the question. Yes. Wi-Fi 6 is backward compatible with 2.4 and Wi-Fi 5 networks. This means it can connect to older routers and access points without any issues.
Answered by HP Team

Q: QuestionIm looking for a basic Laptop that I can use for Google meet an Virtual therapy appointments. Will this work?
Asked by Chris.
- A:Answer Chris, thank you for your question about this HP Chromebook! Yes, you can use it for Google meet.
Answered by HP Team

Q: QuestionIs this Chromebook good for people who work from home?
Asked by MsShoppee66.
This question was asked about the related product: HP - 14" Chromebook - Intel Celeron - 4GB Memory - 64GB eMMC - Modern Grey
- A:Answer Thank you for the question. Chromebooks are very good when most of your work is online. and they are optimized for Cloud-based efficiency. They aren't the best for performance-heavy tasks. If you need Windows or Mac-specific applications (like Adobe Photoshop, AutoCAD, or certain programming tools), a Chromebook may not be ideal.
Answered by HP Team

Q: QuestionWould this be suited for a basic gaming laptop?
Asked by AKay.
- A:Answer For any software, you would want to check the system requirements from the publisher's website and make sure the device you want to run it on meets the requirements for the setting you would like to use. Updates can change the requirements which can impact what settings you run it on or if you can run it at all. For software that always require online or for sections that are online, your connection type and speed can also affect how well it runs.
Answered by HP Team

Q: QuestionIs this Chromebook recommended for college students?
Asked by dezt.
- A:Answer Thank you for your question. This Chromebook is an entry-level laptop and is recommended for up to high school level classes.
Answered by HP Team

Q: QuestionDoes the keyboard light up?
Asked by Anonymous.
- A:Answer Thanks for your question. This HP 2-in-1 Chromebook does not have a backlit keyboard.
Answered by HP Team

Q: Questioncan you connect a mouse?
Asked by heath.
This question was asked about the related product: HP - 14" Chromebook - Intel Celeron - 4GB Memory - 64GB eMMC - Modern Grey
- A:Answer Wirelessly or usb wired
Answered by Chromebookphsyced
Q: QuestionHp chrome book 14” Printer compatible ?
Asked by Kris.
This question was asked about the related product: HP - 14" Chromebook - Intel Celeron - 4GB Memory - 64GB eMMC - Modern Grey
- A:Answer Yes, I use it daily with my workplace!
Answered by AlexisS
Q: QuestionIs this chrome book compatible with a mouse?
Asked by Anonymous.
This question was asked about the related product: HP - 14" Chromebook - Intel Celeron - 4GB Memory - 64GB eMMC - Modern Grey
- A:Answer Yes
Answered by Nikky
Q: QuestionDo this computer use windows 11?
Asked by Rob.
This question was asked about the related product: HP - 14" Chromebook - Intel Celeron - 4GB Memory - 64GB eMMC - Modern Grey
- A:Answer No, it uses Chrome OS.
Answered by Anonymous
Q: QuestionDoes it have a SD card tray?
Asked by Jimmyboi.
This question was asked about the related product: HP - 14" Chromebook - Intel Celeron - 4GB Memory - 64GB eMMC - Modern Grey
- A:Answer No. Unfortunately the product does not have an SD tray. For peripherals, we'll have to contend with USB ports available.
Answered by Cyprian
Q: QuestionWhat type of warranty does it have
Asked by Deb.
This question was asked about the related product: HP - 14" Chromebook - Intel Celeron - 4GB Memory - 64GB eMMC - Modern Grey
- A:Answer Warranty covers repair if it is dropped or broken in any way.
Answered by MelaneeM
Q: QuestionDoes it comes with windows 11?
Asked by player1.
This question was asked about the related product: HP - 14" Chromebook - Intel Celeron - 4GB Memory - 64GB eMMC - Modern Grey
- A:Answer No, it runs on google OS.
Answered by BENJAMINP
Q: QuestionCan more Ram be added to this labtop
Asked by Ram.
This question was asked about the related product: HP - 14" Chromebook - Intel Celeron - 4GB Memory - 64GB eMMC - Modern Grey
- A:Answer Yes
Answered by JonathanC
Q: QuestionIs this a brand new laptop?
Asked by Mare.
This question was asked about the related product: HP - 14" Chromebook - Intel Celeron - 4GB Memory - 64GB eMMC - Modern Grey
- A:Answer Yes
Answered by ALEXB
Q: QuestionCould you add windows to this type of Chromebook?
Asked by Coop.
This question was asked about the related product: HP - 14" Chromebook - Intel Celeron - 4GB Memory - 64GB eMMC - Modern Grey
- A:Answer Do not think so. I THINK ChromeBooks and windows are distinct products
Answered by LindsayM
Q: QuestionIs this computer good for Mental Health Counseling curriculum?
Asked by YanNa.
This question was asked about the related product: HP - 2-in-1 14" Touch-Screen Chromebook Laptop - Intel Processor N100 - 4GB Memory - 64GB eMMC - Sky Blue
- A:Answer Yes!
Answered by DanielaB
Q: Questionwhats the Hardware and Software.
Asked by jax.
- A:Answer HP - 14" Chromebook - Intel Celeron - 4GB Memory - 64GB
Answered by LFeatherly
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