Questions & Answers
- Model:
- 685K3UA#ABA
- |
- SKU:
- 10917283
Q: QuestionI just need a lap top to do my live sales on Facebook for my boutique. Will this work?
Asked by Laura.
- A:Answer Mine is very slow. Sometimes it freezes. Spend more get 8GB Hard Drive.
Answered by DavidC
Q: QuestionIs this good for playing mp3 files using Windows Media Player?
Asked by LW.
This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Indigo Blue
- A:Answer This a very slow computer. If I have 2 windows open and 1 is streaming I have to close the non-streaming window. Spend a little more and get something better. Geek Squad guy told me that.
Answered by DavidC
Q: QuestionProbably the dumbest question that will be asked here, but for the life of me I cannot figure out how to properly shut down or restart this computer. I have used so many computers/laptops in my life and never had this issue! Help!
Asked by DEZ.
- A:Answer I’m not sure on that. Sometimes my will shut down when I press the power button and sometimes it doesn’t and I end up just closing my laptop
Answered by MarilynT
Q: QuestionDoes this support Microsoft office?
Asked by Diego.
This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Jet Black
- A:Answer Yes
Answered by MarilynT
Q: QuestionWill I be able to upgrade the graphics card?
Asked by Rob.
This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Indigo Blue
- A:Answer Unfortunately, no. The graphics on this computer are built into the motherboard, and there's no way to install a separate card in the laptop
Answered by HP Team

Q: QuestionI have an HP Envy desktop with MS 365. Can this laptop be linked to the desktop so I can share content and/or apps between the two?
Asked by DanG.
This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Jet Black
- A:Answer You should be able to do this, but my advice would be to ask one of their salesmen or the guys from Geek Squad, they would be able to advise you more since they know and have that experience, best of luck!
Answered by JoannB
Q: QuestionDoes the keyboard light up?
Asked by E826.
This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Jet Black
- A:Answer Unfortuantely, it does not come with a backlit keyboard.
Answered by HP Team

Q: QuestionIs it Bluetooth capable?
Asked by Jala.
This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Jet Black
- A:Answer Hello, Intel processors with Windows 10/11 do have Blue Tooth capabilities! Thank you for being an HP customer!
Answered by HP Team

Q: Questionis there a connection for a mouse?
Asked by Anonymous.
This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Indigo Blue
- A:Answer Hello, any mouse can be added with an open USB port on the laptop. Thank you for being an HP customer!
Answered by HP Team

Q: QuestionCan you download serato dj lite on this laptop?
Asked by 1243.
- A:Answer Hello, it is always recommended to go directly to the manufacturer's website to see what their specification requirements are for the programs you are wanting to run. For Serato DJ Lite you will need this: High performance specifications For demanding tasks like low latency scratching, live streaming, mixing with three or more decks, or using Serato Video - Processor: 8th generation Intel core i9 or AMD Ryzen 7 5000 series or higher: AVX required: Memory: 16GB or higher: Storage: 15GB or more of spare local disk space (SSD): Video Memory: Dedicated 2GB or higher: Operating System - Windows: 11/10. Thank you for being an HP customer!
Answered by HP Team

Q: QuestionCan you use this laptop for djing?
Asked by 1243.
- A:Answer Would recommend faster one than this
Answered by FrequentShopper
Q: QuestionIs this laptop easy to set up?
Asked by Tippy1224.
This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Jet Black
- A:Answer Yes
Answered by FrequentShopper
Q: QuestionWhile listening to music and podcasts through Bluetooth, does it shut off when the laptop goes into sleep mode?
Asked by Anonymous.
This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Indigo Blue
- A:Answer Yes, it does. In Sleep Mode, the computer is using just enough power to keep the RAM active with the data you had when you put the computer to sleep.
Answered by HP Team

Q: QuestionCan i use wifi to get internet?
Asked by Freshh.
This question was asked about the related product: HP - 14" Laptop - Intel Celeron N4120 2019 - 4GB Memory - 64GB eMMC - Snowflake White
- A:Answer Yes
Answered by JanaelaG
Q: QuestionI have a group of 125 with names, addresses, email and phone numbers. Will this let me set up a group and be able to send a group email?
Asked by Hoof.
This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Jet Black
- A:Answer Thank you for the question. Yes. It is not a function of the laptop but of your email provider. The manner in which contacts and groups are created varies by the provider (Outlook, GMail, etc.). You'll need to go to their FAQ or search for how to add contacts/groups for instructions.
Answered by HP Team

Q: QuestionI mainly need to use Zoom, write résumés & look on the internet for work. Will this computer help me with that???
Asked by CeeCee.
- A:Answer I bought this laptop for the exact same reason. I use my phone for everything else so just needed something basic. Unfortunately it couldn’t even manage to open browsers to apply for jobs without restarting. It’s a super slow very low budget laptop and it’s basically a paperweight.
Answered by JaeM
Q: QuestionHow much plugs and what plug types are on the computer.
Asked by John.
This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Indigo Blue
- A:Answer 2 USB HDMI
Answered by EfimV
Q: QuestionNeed to be able to do presentations without internet access. May I download my presentations on my desktop to teach in rural areas?
Asked by Anonymous.
This question was asked about the related product: HP - 14" Laptop - Intel Celeron N4120 2019 - 4GB Memory - 64GB eMMC - Snowflake White
- A:Answer Thank you for the question. Yes, but you'll probably need to download to a flash drive or SD card since the installed storage on this laptop is just 64GB.
Answered by HP Team

Q: QuestionCan this be upgraded to 8GM RAM from 4GB. Does it support adding RAM?
Asked by Imtiyaz.
This question was asked about the related product: HP - 14" Laptop - Intel Celeron N4120 2019 - 4GB Memory - 64GB eMMC - Snowflake White
- A:Answer Thank you for the question. Yes, but the slots are not user accessible due to the location of the battery. We recommend that the upgrade be done by a professional technician.
Answered by HP Team

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