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Thank you for reaching out. The HP 15-fc0245dx has a touch screen. It could be disabled. You can enable the touch function by Pressing the Windows button + X and selecting device manager. Go to Human Interface Devices, then Touch Screen, then click "enable". If this does not work, it could be a hardware failure, in which case you want to contact Best Buy to arrange for an exchange, or you can contact HP Support to assist.
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