Early Black Friday DealsNew Doorbusters every Friday.Shop now

Main Content

“Something wrong with cd/dvd drive-won't read... I just purchased this and was very excited about it, until I started using it. For some reason, the cd/dvd drive does not recognize more than 1/3 of the software I have put into it. on top of that sometimes I have to put in the disk several times to get it to recognize it and sometimes it just freezes up doing nothing but spinning. I downloaded a HP recommended BIOS update and could not restart the laptop since. After days of downloading dozens of disks, I had to recover from factory settings, losing everything I had put on the hard drive. Anyone having these issues? The disk drive one is getting real old fast, so much so, I am almost ready to buy a different laptop. Please help! Mike”

Asked by Mike 
Answer This Question

1-2 of 2 Answers