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  • Questioncan i play sims 4 on this laptop

    Asked by sims.

    • Answer Hello and thank you for asking. The HP 14b-cd0013dx Chromebook laptop computer runs the Google Chrome OS, and therefore cannot be used to play Sims 4, which requires a PC running MIcrosoft Windows 8 or higher.

      Answered by HP Team

  • QuestionIt’s been used

    Asked by Bera.

    • Answer Bera, thank you for your purchase of this HP Chromebook! I am sorry about your negative experience. Best Buy has a 15-day return policy on computers, 60 days if you're a Geek Squad member. You can exchange it for a new HP Chromebook or a different model.

      Answered by HP Team

  • QuestionDo I have to download office, for Microsoft word for resumes?

    Asked by Tish.

    • Answer No. You could easily use Google Docs, which there is a quick link for on the laptop. Any Google program can be easily accessed on this Chromebook.

      Answered by SkylerF

  • QuestionIs the keyboard backlit?

    Asked by Monica.

    • Answer No- it is not.

      Answered by Brooke

  • QuestionCan i use an ho pen for it?

    Asked by Marie.

    • Answer Thank you for your question. The 14b-cd0013dx Chromebook is not compatible with an active pen. This model does not have the necessary digitizer to support active stylus pens. Instead, you can use a passive stylus, which works similarly to your finger on the touchscreen.

      Answered by HP Team

  • QuestionDoes the keyboard light up ?

    Asked by Chica.

    • Answer Thank you for your question. No, the 14b-cd0013dx Chromebook does not have a backlit keyboard.

      Answered by HP Team

  • QuestionIs this computer suitable for a senior adults needing to do minimal record keeping and spreadsheets?

    Asked by Nana6262.

    • Answer Thank you for the question. Yes, this is a very good solution for general home computing.

      Answered by HP Team

  • QuestionCan you set up two additional monitors? If so, which adaptors or cables would be needed. Thanks!

    Asked by Bill.

    • Answer Bill, thank you for your question about this HP Chromebook! You can set up two external displays with this and they will require a USB-C to DisplayPort cable or adapter.

      Answered by HP Team

  • QuestionWas this on sale ?

    Asked by Jay.

    • Answer Hi Jay, thank you for the question. This forum does not maintain or have access to retailers' pricing calendars. Please reach out directly to Best Buy for assistance.

      Answered by HP Team

  • QuestionCan you use a card reader on this?

    Asked by Velaaaa.

    • Answer Thank you for your question. Yes, the A28Q7UA#ABA is compatible with an external card reader.

      Answered by HP Team

  • QuestionWhat’s the refresh rate if using like a tablet.

    Asked by Jon.

    • Answer Thank you for your question. The Chromebook x360 14 (model A28Q7UA#ABA) has a refresh rate of 60Hz in both laptop and tablet modes.

      Answered by HP Team

  • QuestionDoes this come with windows built in

    Asked by Anonymous.

    • Answer Thank you for the question. This is a Chromebook, and it uses the Chrome operating system, not Windows.

      Answered by HP Team

  • QuestionDoes this have a camera and can zoom be used to take a test online

    Asked by Bear.

    • Answer Hello I’m trying to purchase a screen protector but it’s asking me if it’s a 14 in 16:9 or 16:10?

      Answered by Jess

  • QuestionDoes this laptop come with word n excel?

    Asked by Joe.

    • Answer Thank you for the question. No, but there are several ways to use Microsoft Office apps on a Chromebook. Microsoft Word for the web is free for anyone to use online. Sign up or sign in using any email address. You should know that Google has a suite of compatible apps that are free. For example, Google Docs and Google Sheets, instead of Word and Excel).

      Answered by HP Team

  • QuestionCan it run office 360?

    Asked by Tyler23.

    • Answer Hi Tyler! Yes, you can access Microsoft 365 on a Chromebook using the Microsoft 365 app for Android.

      Answered by HP Team

  • QuestionWill this print on my 5740 HP officejet printer?

    Asked by GNCH.

    • Answer Thank you for the question. Yes, the OfficeJet 5740 is compatible with Chrome OS.

      Answered by HP Team

  • QuestionWhen you buy in store or online does the Chromebook come with its charger?

    Asked by Kalla.

    • Answer Hi Kalia! The Chromebook includes the power cord/charger.

      Answered by HP Team

  • QuestionCan an external DVD drive be used with this Chromebook?

    Asked by Taylorhomeschool.

    • Answer Hello, thank you very much for the question on this HP 2-in-1 14" Touch-Screen Chromebook (14b-cd0013dx). This Chromebook can be used with an external DVD drive! If you're in the market, Best Buy has them available - if you have more questions or need help picking out an external DVD drive, don't hesitate to reach out to your Best Buy Geek Squad!

      Answered by HP Team

  • Questioncan you set up an additional monitor?

    Asked by monitor.

    • Answer Thank you for your question. Yes, this HP Chromebook can support an external monitor via the USB type C port.

      Answered by HP Team

  • QuestionWhat stylus/pen would be the best option?

    Asked by Kate.

    • Answer Hi Kate! The USI stylus/pens will work with this HP Chromebook 2 in 1.

      Answered by HP Team