A:AnswerIf you have Windows 10, we recommend using HP Print and Scan Doctor to diagnose the issue: https://support.hp.com/us-en/topic/printscandoctor If you need further assistance, visit https://support.hp.com
A:AnswerWe recommend looking at SKU 640480 for the HP 67 black ink cartridge and SKU 64048259 for the HP 67 tricolor ink cartridge for the most current prices. The SKU number can be entered in Best Buy's search box.