Questions & Answers

Q: QuestionWhat kind of memory card does this laptop support?

• A:Answer This laptop supports microSD memory card formats.

Q: QuestionHow much RAM does this laptop have?

• A:Answer This laptop has 8GB of system memory.

Q: QuestionIs the keyboard on this laptop backlit?

• A:Answer Yes, the keyboard is a full-size island-style backlit keyboard.

Q: QuestionWhat kind of wireless connectivity does the laptop have?

• A:Answer The laptop has wireless connectivity (WiFi 6 - 802.11 ax).

Q: QuestionWhat operating system does this laptop use?

• A:Answer This laptop uses Windows 10 operating system.

Q: QuestionDoes this laptop have a solid state drive?

• A:Answer Yes, this laptop has a 512 GB Solid State Drive (PCI-e).

Q: QuestionIs it possible to upgrade the RAM to 16GB?

Asked 6 years ago by Sazadur.

• A:Answer It doesn't look like it: https://www.crucial.com/compatible-upgrade-for/hp---compaq/envy-13-%28models-13-aq1xxx%29

  Answered 6 years ago by OGFocus99

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Q: QuestionHow many external screens can I use with the laptop? Can I use 2 or more external screens plus the laptop screen at the same time (in extend mode)?

Asked 6 years ago by Unsound.

• A:Answer If you want to add 2 additional monitors to this laptop, so you have a total of 3 screens that includes your laptop. You would want to use a Universal USB C docking station that has the ports that match the ones on the monitors. Once they are connected, then you can use them in extend mode.

  Answered 6 years ago by HP Team

  
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Q: Questioni bought this and my battery life is horrible, is it supposed to last 3 hours and if so can i upgrade the battery manually

Asked 5 years ago by Jacob.

• A:Answer The battery is rated at up to 11 hours, so if you're only getting 3, there's some issue. Your best bet would be to contact the HP support team, so they can determine if the problem is a configuration issue or a defective battery.

  Answered 5 years ago by HP Team

  
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Q: QuestionIs the fan loud? Hopefully, it doesn't sound like a jet engine revving up like another HP I had.

Asked 6 years ago by Russell.

• A:Answer Nope

  Answered 6 years ago by JayKay

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Q: QuestionCan you easily add more RAM and how much more

Asked 6 years ago by Joseph.

• A:Answer Unfortunately, it's not upgradeable. The RAM is soldered directly to the motherboard

  Answered 5 years ago by HP Team

  
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Q: Questioncan this envy 13 memory to be upgraded to 16G or even 32G?

Asked 6 years ago by quarentiner.

• A:Answer No the memory is embedded on the systemboard.

  Answered 6 years ago by HP Team

  
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Q: QuestionDoes this model have a pen with it?

Asked 5 years ago by Mogguh.

• A:Answer No pen, but yes your finger. Super, light, computer -- I like it as well as my Surface Pro (which I always use attached to the keyboard anyway.)

  Answered 5 years ago by TomMarinerVerified Purchase

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Q: QuestionDoes this model have a webcam shut off switch and a microphone shut off switch?

Asked 6 years ago by Sandpiper.

• A:Answer There is a webcam kill switch on the right side by the microSD slot, but there is not a microphone shut off switch as far as I know.

  Answered 6 years ago by Customer

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Q: QuestionI understand that a 4K model would have a shorter battery life--makes sense. One can't have an extra battery as it appears the battery is integrated into the unit. What would one suggest as a work=around for extended battery use on the run. Thanks!

Asked 5 years ago by matthewz.

• A:Answer Here are some battery saving tips I have for you. Sorry if some are too obvious: Turn down display brightness. ... Paint it black. ... make your pc and browser background black Turn off keyboard backlighting. ... Use the windows battery slider to change performance vs battery life. Check power and sleep settings and Use Battery Saver mode Check battery usage by app: go to Settings > System > Battery and click Battery usage by app. The list will show you the percentage of battery your apps have used in the past 6 or 24 hours or the past week. Turn off Bluetooth and Wi-Fi when not needed. Set your email to sync less frequently

  Answered 5 years ago by HP Team

  
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Q: QuestionI wanted to replace few keys, please let me know the keyboard model.

Asked 5 years ago by Mohan.

Q: Questionwhat is the keyboard key to turn on camera?

Asked 5 years ago by roerilla.

• A:Answer The HP ENVY Laptop 13-aq1013dx has the webcamera kill switch located on the right side of the laptop next to the SD card slot.

  Answered 5 years ago by HP Team

  
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Q: QuestionCan I charge my laptop using the Type C port ?It has a lightening logo around it but i still cant charge it using any usb type c cable or power bank.

Asked 5 years ago by HP.

• A:Answer It should be able to charge through the USB-C port. You'll need to contact the HP support team to have them troubleshoot the issue.

  Answered 5 years ago by HP Team

  
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Q: QuestionWhenever I hover my mouse over some text on any website,there is a small flicker(a small box around the cursor which disappears very very fast). This doesnt happen in my connected monitor,but on the built in display.Updated drivers but cant fix it ?Why ?

Asked 5 years ago by Anonymous.

• A:Answer We recommend reaching out to HP Support since they have troubleshooting tools to assist you with this issue. Here's the link for HP Support: https://support.hp.com/us-en/contact-hp . Alternatively, you can reach them by phone at 1-800-474-6836. Or you can reach out to the Geek Squad at Best Buy.

  Answered 5 years ago by HP Team

  
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