Questions & Answers

Q: QuestionHow many external screens can I use with the laptop? Can I use 2 or more external screens plus the laptop screen at the same time (in extend mode)?

Asked 5 years ago by Unsound.

• A:Answer If you want to add 2 additional monitors to this laptop, so you have a total of 3 screens that includes your laptop. You would want to use a Universal USB C docking station that has the ports that match the ones on the monitors. Once they are connected, then you can use them in extend mode.

  Answered 5 years ago by HP Team

  
  Helpful (5)Unhelpful (0)ReportAnswer this question

Q: Questioni bought this and my battery life is horrible, is it supposed to last 3 hours and if so can i upgrade the battery manually

Asked 5 years ago by Jacob.

• A:Answer The battery is rated at up to 11 hours, so if you're only getting 3, there's some issue. Your best bet would be to contact the HP support team, so they can determine if the problem is a configuration issue or a defective battery.

  Answered 5 years ago by HP Team

  
  Helpful (3)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIs the fan loud? Hopefully, it doesn't sound like a jet engine revving up like another HP I had.

Asked 5 years ago by Russell.

• A:Answer Nope

  Answered 5 years ago by JayKay

  Helpful (4)Unhelpful (0)ReportAnswer this question

Q: QuestionCan you easily add more RAM and how much more

Asked 5 years ago by Joseph.

• A:Answer Unfortunately, it's not upgradeable. The RAM is soldered directly to the motherboard

  Answered 5 years ago by HP Team

  
  Helpful (3)Unhelpful (0)ReportAnswer this question

Q: Questioncan this envy 13 memory to be upgraded to 16G or even 32G?

Asked 5 years ago by quarentiner.

• A:Answer No the memory is embedded on the systemboard.

  Answered 5 years ago by HP Team

  
  Helpful (3)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes this model have a pen with it?

Asked 5 years ago by Mogguh.

• A:Answer No pen, but yes your finger. Super, light, computer -- I like it as well as my Surface Pro (which I always use attached to the keyboard anyway.)

  Answered 5 years ago by TomMarinerVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionDoes this model have a webcam shut off switch and a microphone shut off switch?

Asked 5 years ago by Sandpiper.

• A:Answer There is a webcam kill switch on the right side by the microSD slot, but there is not a microphone shut off switch as far as I know.

  Answered 5 years ago by Customer

  Helpful (3)Unhelpful (1)ReportAnswer this question

Q: QuestionI understand that a 4K model would have a shorter battery life--makes sense. One can't have an extra battery as it appears the battery is integrated into the unit. What would one suggest as a work=around for extended battery use on the run. Thanks!

Asked 5 years ago by matthewz.

• A:Answer Here are some battery saving tips I have for you. Sorry if some are too obvious: Turn down display brightness. ... Paint it black. ... make your pc and browser background black Turn off keyboard backlighting. ... Use the windows battery slider to change performance vs battery life. Check power and sleep settings and Use Battery Saver mode Check battery usage by app: go to Settings > System > Battery and click Battery usage by app. The list will show you the percentage of battery your apps have used in the past 6 or 24 hours or the past week. Turn off Bluetooth and Wi-Fi when not needed. Set your email to sync less frequently

  Answered 5 years ago by HP Team

  
  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionI wanted to replace few keys, please let me know the keyboard model.

Asked 4 years ago by Mohan.

Q: Questionwhat is the keyboard key to turn on camera?

Asked 5 years ago by roerilla.

• A:Answer The HP ENVY Laptop 13-aq1013dx has the webcamera kill switch located on the right side of the laptop next to the SD card slot.

  Answered 5 years ago by HP Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan I charge my laptop using the Type C port ?It has a lightening logo around it but i still cant charge it using any usb type c cable or power bank.

Asked 5 years ago by HP.

• A:Answer It should be able to charge through the USB-C port. You'll need to contact the HP support team to have them troubleshoot the issue.

  Answered 5 years ago by HP Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhenever I hover my mouse over some text on any website,there is a small flicker(a small box around the cursor which disappears very very fast). This doesnt happen in my connected monitor,but on the built in display.Updated drivers but cant fix it ?Why ?

Asked 5 years ago by Anonymous.

• A:Answer We recommend reaching out to HP Support since they have troubleshooting tools to assist you with this issue. Here's the link for HP Support: https://support.hp.com/us-en/contact-hp . Alternatively, you can reach them by phone at 1-800-474-6836. Or you can reach out to the Geek Squad at Best Buy.

  Answered 5 years ago by HP Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHi is it possiable upgrading the NVME SSD form 512G to 2TB? thx

Asked 5 years ago by nimrod89.

• A:Answer Yes, you can upgrade the existing 512 GB PCIe NVMe M.2 SSD to 2 terabytes (TB) on this HP ENVY - 13-aq1013dx laptop. But you would need to purchase 2 TB NVMe M.2 SSD to upgrade it yourself or you can have the Geek Squad at Best Buy install it for you.

  Answered 5 years ago by HP Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat is standard warranty and where do I find the terms?

Asked 5 years ago by saul.

• A:Answer This will come with a one-year manufacturer's warranty for the hardware and 90-day phone tech support for the software. This does not cover accidental damage or damage as a result of a power outage/surge. For further details, this link covers the Warranty and Support guidelines: http://h10032.www1.hp.com/ctg/Manual/c00747726.pdf

  Answered 5 years ago by HP Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan anyone please advise a specific reference of digital pen for this laptop? I bought an Active Stylus SPEN-HP-01 910942-001 and it doesnt work. I have searched everywhere and i can´t not find this device anywhere.

Asked 5 years ago by WilferG.

• A:Answer I'm sorry I was unable to find this model laptop in the pen compatibility list.

  Answered 5 years ago by HP Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan this laptop be charged through the usb-c port or do you always have to use the power adaptor?

Asked 5 years ago by poweruser.

• A:Answer Yes, the USB-C port supports Power Delivery 3.0. I'm charging it now through the USB-C port.

  Answered 5 years ago by Dave

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhy they say that it is an 8.9 megapixel front camera when it is 0.9 Mp and the front video camera says that it is 2160 p 4K when it is actually 720 p? I will return it right now

Asked 5 years ago by Ruth.

Q: QuestionWhy they say that it is an 8.9 megapixel front camera when it is 0.9 Mp and the front video camera says that it is 2160 p 4K when it is actually 720P ? I will return it right now

Asked 5 years ago by Anonymous.

Q: QuestionDoes this model have a HDMI port?

Asked 5 years ago by awesomejas.

• A:Answer No it does not. It has the following external ports: 1 USB 3.1 Gen 1 Type-C™ (5 Gb/s signaling rate, Power Delivery 3.0, DisplayPort™ 1.2, HP Sleep and Charge); 1 USB 3.1 Gen 1 Type-A (HP Sleep and Charge); 1 USB 3.1 Gen 1 Type-A (Data Transfer Only); 1 AC smart pin; 1 headphone/microphone combo You can use an adapter or docking station with the USB-C port for an external monitor.

  Answered 5 years ago by HP Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)