Questions & Answers

Q: QuestionDoes this HP laptop have a backlit keyboard?

• A:Answer Yes, this HP laptop does have a backlit keyboard.

Q: QuestionWhat version of Bluetooth does this HP laptop use?

• A:Answer This HP laptop uses Bluetooth 5.3.

Q: QuestionWhat type of storage does this HP laptop have?

• A:Answer This HP laptop comes with a 512GB solid-state drive (SSD).

Q: QuestionWhat is the screen size of this HP laptop?

• A:Answer This HP laptop has a 14-inch screen.

Q: QuestionDoes this HP laptop have a fingerprint reader?

• A:Answer Yes, this HP laptop has a fingerprint reader for security.

Q: QuestionWhat is the processor speed?

Asked 1 year ago by Anonymous.

• A:Answer Greetings from the Intel team. Thank you for your question. Based on the Laptop's system specifications provided on the Retailer's website, the HP - Envy 14-es1023dx Laptop comes with the Intel® Core™ 7 processor 150U, which has a Max Turbo Frequency of 5.4 GHz. CPUs do not always need to run at their maximum frequency. Some programs depend more on memory to run smoothly, while others are CPU-intensive. Intel® Turbo Boost Technology is an energy-efficient solution to this imbalance: it lets the CPU run at its base clock speed when handling light workloads, then jump to a higher clock speed for heavy workloads. For detailed information about the Intel® Core™ 7 processor 150U, visit: https://ark.intel.com/content/www/us/en/ark/products/236795/intel-core-7-processor-150u-12m-cache-up-to-5-40-ghz.html Thank you for choosing Intel! Emilio_Intel

  Answered 1 year ago by Intel team

  
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Q: QuestionMy brother given gift to me this laptop , I tried to find generation of processor I was not able to find any where in properties or in configuration. Whe I checked devise details it is saying 1.8 GHz but specification claiming as 5.4GHz. clarify pls

Asked 1 year ago by Balaji.

• A:Answer Greetings from the Intel team. Thank you for your question. The Intel® Core™ 7 processor 150U has an efficient core base frequency of 1.2 GHz, a performance-core base frequency of 1.8 GHz, and a max turbo frequency of 5.4 GHz. CPUs do not always need to run at their maximum frequency. Some programs depend more on memory to run smoothly, while others are CPU-intensive. Intel® Turbo Boost Technology is an energy-efficient solution to this imbalance: it lets the CPU run at its base clock speed when handling light workloads and jumps to a higher clock speed for heavy workloads. For detailed information about the Intel® Core™ 7 processor 150U, visit: https://ark.intel.com/content/www/us/en/ark/products/236795/intel-core-7-processor-150u-12m-cache-up-to-5-40-ghz.html Thank you for choosing Intel! Emilio_Intel

  Answered 1 year ago by Intel team

  
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Q: QuestionDoes it have backlit keyboard?

Asked 1 year ago by RDWS.

• A:Answer Yes

  Answered 1 year ago by TomJastramVerified Purchase

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Q: QuestionDoes this touchscreen laptop come with stylus pen?

Asked 1 year ago by Razorface.

• A:Answer No it doesn't, you would have to purchase that seperately.

  Answered 1 year ago by AmarachiEVerified Purchase

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Q: QuestionAble to hard wire connect to internet? Or only WiFi capable?

Asked 1 year ago by Stephanie.

• A:Answer Hello Stephanie and thank you for your question. The 14-es1023dx Envy 2-in-1 laptop is wireless and does not have an ethernet port to hard wire to your network. You can use a USB to Ethernet adapter with this laptop.

  Answered 1 year ago by HP Team

  
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Q: QuestionI've read that Intel has had problems with its 14th generation CPUs. How can I trust this one to not be one of the "bad" ones?

Asked 1 year ago by luislast.

• A:Answer Hello and thank you for asking. The HP Envy 14-ex1023dx 2-in-2 laptop uses an Intel Core 7 Series 1 150U mobile CPU. Intel says this is not one of the CPUs impacted by the recent issues.

  Answered 1 year ago by HP Team

  
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Q: QuestionIn specification it mentioned that 14 generation processor but in sevice manager it not mentioned. Where we can verify generation

Asked 1 year ago by Venkat.

• A:Answer Greetings from the Intel team. Thank you for your question. The Intel® Core™ 7 processor 150U was introduced in the first quarter of 2024; Intel® Core™ processors (Series 1) usher in a new era of advanced innovation with a shorter naming scheme that includes a 3-digit system for the processor number. The Intel® Core™ processors family includes Intel® Core™ 7 processor, Intel® Core™ 5 processor, and Intel® Core™ 3 processor. Performance, SKU, and Suffix for the Intel® Core™ 7 processor 150U: • Corporate Brand: Intel® • Product Brand: Core™ • Performance Tier: 7 • SKU: 150U • Generation: 1 • Suffix: U A brief guide to the latest Intel® processor and naming updates: https://www.intel.com/content/www/us/en/processors/processor-numbers.html For detailed information about the Intel® Core™ 7 processor 150U, visit: https://ark.intel.com/content/www/us/en/ark/products/236795/intel-core-7-processor-150u-12m-cache-up-to-5-40-ghz.html Thank you for choosing Intel! Emilio_Intel

  Answered 1 year ago by Intel team

  
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Q: QuestionIs this a good computer for university for 4 years?

Asked 1 year ago by ashepherd628.

• A:Answer I truly believe so! I am not a student but, I have had a HP Envy computer from like 10 years ago...they are GREAT computers! And, I just bought a NEW one! HP Envy x360, 2-in-1 Laptop, 14" ...16GB RAM, 512GB Storage capacity is enough for most anything! I am Truly Satisfied with this New HP Envy computer! Also, I am NOT a gamer!

  Answered 1 year ago by CareyHVerified Purchase

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Q: QuestionCan I connect my iPhone to this laptop in a way that I can see my texts and calls that come through on my phone? Are there any other iPhone connectivity features that I should know about that would make my life easier? So I don’t have to buy a MAC

Asked 1 year ago by iPhonemj.

• A:Answer Hello and thank you for your interest in HP Laptops! Microsoft has a downloadable feature for Windows called Phone Link. It is available for free on their site and will allow you to send a receive texts, calls, and read your notifications. This is available for all Windows users! Also, this HP Envy 14-es1023dx features the Intel Core 7 Series 1 processor. This will make it compatible with the Intel Unison software as well. Enjoy the flexibility of the Intel Unison app to connect your choice of PC, Android phone and tablet, and iOS phone and tablet for a focused, unified work and communication experience.

  Answered 1 year ago by HP Team

  
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Q: QuestionHow much does it weigh?

Asked 1 year ago by Horseman.

• A:Answer Thank you for asking. The Envy 9R8R3UA weighs 3.35 pounds.

  Answered 1 year ago by HP Team

  
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Q: QuestionIs the SSD a M.2 2280 or MSATA? What speed is the DRAM?

Asked 1 year ago by AlexS.

• A:Answer Alex, thank you for your questions about this HP Envy 2-in-1 laptop! The SSD is an M.2 2280 NvME SSD. Additionally, the RAM is DDR4-3200 at 3200 MT/s.

  Answered 1 year ago by HP Team

  
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Q: Questionits generating heat at bottom ( back side ) even working for 5 minutes. Please some one help what to do.

Asked 1 year ago by balu.

• A:Answer Hello and thank you for asking. I am unable to assist you with this. Please contact HP Support or the Best Buy Geek Squad. They can give you expert help with your question.

  Answered 1 year ago by HP Team

  
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Q: QuestionMy brother took this laptop for me in specification it is showing 5.GHz but if I check in properties it is showing 1.8 GHz. Could you pls help to answer why it is showing 1.8 GHz in laptop. Where I can check generation it is not showing in devise proper

Asked 1 year ago by Balaji.

• A:Answer Greetings from the Intel team. Thank you for your question. CPUs do not always need to run at their maximum frequency. Some programs depend more on memory to run smoothly, while others are CPU-intensive. Intel® Turbo Boost Technology is an energy-efficient solution to this imbalance: it lets the CPU run at its base clock speed when handling light workloads and jumps to a higher clock speed for heavy workloads. For detailed information about the Intel® Core™ 7 processor 150U, visit: https://ark.intel.com/content/www/us/en/ark/products/236795/intel-core-7-processor-150u-12m-cache-up-to-5-40-ghz.html Thank you for choosing Intel! Emilio_Intel

  Answered 1 year ago by Intel team

  
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Q: QuestionWhat specific pen is compatible with this specific laptop?

Asked 1 year ago by MK.

• A:Answer Thank you for asking. The Envy 14-es1023dx is compatible with MPP pens, like the HP Rechargeable MPP 2.0 Tilt Pen (HP product number 3J122AA).

  Answered 1 year ago by HP Team

  
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