Questions & Answers

Q: QuestionFor this HP ENVY Desktop, is the Windows11 Home a 64 Bit or 32 Bit?

Asked 1 year ago by HazPat.

• A:Answer Thank you for the question. Windows 11 is available only as a 64-bit OS (32-bit Windows apps will continue to be supported, however).

  Answered 1 year ago by HP Team

  
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Q: QuestionI have purchased this computer and have upgraded the system memory to two sticks of RAM compared to just one. I have noticed that this computer comes with only two slots for RAM. Are both slots on the same channel or are they on separate channels?

Asked 1 year ago by User38404.

• A:Answer The RAM slots on the board for this computer model and series is dual-channel supported. This computer supports up to 32GB of DDR4-3200 RAM in a 2x16GB configuration.

  Answered 1 year ago by HP Team

  
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Q: QuestionThe M.2 storage slot, what is the max size I can upgrade to? 4TB? . .does this support DDR5? or only DDR4? 3200 or can I go up to 4800

Asked 1 year ago by baseball25.

• A:Answer This computer supports up two 16GB DDR4-3200 RAM sticks in a dual-channel configuration. You can upgrade to any size of M.2 SSD. One M.2 slot is a Key A and the other is a Key M.

  Answered 1 year ago by HP Team

  
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Q: QuestionCAN YOU USE A HDMI CABLE INSTED OF A VGA TO HOOK TO THE MONITOR ?

Asked 1 year ago by DARREL.

• A:Answer This computer comes with two video output connectors, Video Graphics Array (VGA), and High-Definition Multimedia Interface (HDMI). You can use either of them to connect to a monitor. You can also connect up to two monitors. If you would like to connect more, you have two options: Buy the computer and add a compatible graphics card, or buy a different version that comes with a dedicated graphics card.

  Answered 1 year ago by Anonymous

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Q: QuestionCAN YOU USE A HDMI CORD INSTED OF A VGA CABLE TO THE MONITOR ?

Asked 1 year ago by DARREL.

• A:Answer Yes, I am using an HDMI cable to my monitor. It works great and is much better than a conventional VGA cable.

  Answered 1 year ago by MG2020Verified Purchase

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Q: QuestionThis PC comes with a wireless keyboard and mouse, but they doesn't have a USB receiver, how we do the connection to the PC?

Asked 1 year ago by Antonio.

• A:Answer Sure it does. It has about 8 USB ports. I don't like wireless because you need batteries, so I bought a wired keyboard and mouse for less than $20.

  Answered 1 year ago by user171936

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Q: QuestionCan you use a optical CD/DVD burner accessory with this computer

Asked 1 year ago by Anonymous.

• A:Answer The case is not designed for an internal CD/DVD drive. This PC has plenty of USB ports (original and Type C), so an external CD/DVD drive can be hooked up.

  Answered 1 year ago by MikeSVerified Purchase

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Q: QuestionHow, specifically, can I use two monitors? I have one connected to the HDMI and the other is using an HDMI output to VGA adapter to connect to the PC. However, the PC doesn't recognize the second monitor.

Asked 1 year ago by Multimonitors.

• A:Answer I first tried a USB-C hub that I bought for the purpose, but the USB-C input doesn't recognize the additional monitor. I ended up getting a VGA plug, even though the monitor also has HDMI, and it works with horrible resolution. Doesn't seem like this unit should be advertised on this forum as being capable of multiple monitors.

  Answered 1 year ago by AnonymousVerified Purchase

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Q: QuestionIs this work with 220V supply. I would like to purchase it to use in another country.

Asked 2 years ago by Saj.

• A:Answer I would suggest calling computer manufacturer (HP for this item).

  Answered 2 years ago by jearlzVerified Purchase

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Q: Questiondoes this hp envy have a slot for a memory card

Asked 2 years ago by tony.

• A:Answer Hello Tony, thank you for your question. This model comes with the HP 3-in-1 memory card reader - it can read SD, SDHC, and SDXC cards, all of standard SD size.

  Answered 2 years ago by HP Team

  
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Q: QuestionThis computer seems to be horribly short on USB ports. My last computer had 6 type A USB ports. Why are there so few USB ports?

Asked 2 years ago by retired.

• A:Answer Thank you for the question. The Envy TE01-4254 desktop has plenty of USB Type-A ports (8 in total): 2 USB Type-A 10Gbps signaling rate, 2 USB Type-A 5Gbps signaling rate, and 4 USB 2.0 Type-A.

  Answered 2 years ago by HP Team

  
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Q: QuestionIs this computer preloaded with software other than Windows 11 and HP programs? I have purchased other computers in the past that had so many programs that I did not purchase loading at startup that it took forever!

Asked 2 years ago by MarylandGirl.

• A:Answer When you first turn it on it will have Windows 11 installed and after that you need to download the software programs you intend to use. Microsoft will ask for the key to 365 Office which I use but I still had to download the software.

  Answered 2 years ago by gwhutsonVerified Purchase

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Q: QuestionDoes this computer have an intrgrated WIFI adapter

Asked 2 years ago by MajorMatt.

• A:Answer Yes, it does. It has built-in Wifi 6 compatibility.

  Answered 2 years ago by HP Team

  
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Q: QuestionIs it capable of 4 monitors with a docking station?

Asked 2 years ago by Anonymous.

• A:Answer Unfortunately, no. The USB-C port does not support video output to a docking station, so you'd need to use the computer's built in HDMI port, which can drive two monitors

  Answered 2 years ago by HP Team

  
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Q: QuestionCan this tower support 3 monitors? And how can I connect them and drag across all 3 screens?

Asked 2 years ago by Jessball01.

• A:Answer It has one HDMI and some out of date VGA plug. You will need add a graphics card to support 3 monitors.

  Answered 2 years ago by RobertCVerified Purchase

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Q: QuestionCan windows pro/office be upgraded on this?

Asked 2 years ago by christie.

• A:Answer Yes, it's possible to upgrade both Windows to Windows Pro, and to install Office on the computer.

  Answered 2 years ago by HP Team

  
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Q: QuestionWill this support Landscape programs.

Asked 2 years ago by Anonymous.

• A:Answer Thank you for the question. The answer is probably less, but wihout knowing the programs you intend to use and their minimum requirements, ww cannot be sure. Please review the program develeoper's specifications to ascertain if the the RAM and graphics card will be supported.

  Answered 2 years ago by HP Team

  
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Q: QuestionHi there, i'm trying to connect 2-3 monitors, what dock station can make this possible? thanks.

Asked 6 months ago by Fawazammari.

Q: QuestionIs the mouse covered?

Asked 7 months ago by Anonymous.