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I don't think they "lost" anything. I believe they just cannot open the old files, or they weren't transferable to the new box. Yes, this computer DOES NOT have Microsoft Office pre-installed - few do. Yu should look before you buy! If they already have an older Office Disc, they could re-install, or I believe there is a way for them to contact Microsoft if they purchased "Office" on-line. The "software Lease" is something Microsoft offers now - it pops up when you try to purchase on-line. I went ahead and did it because it's cheaper in the long run for me, as I use a Pro-series Office. Hope this helps.
Sorry, there was a problem. Please try again later.It's odd , I have the same MS office version and Word works quite fine, probably you need to confirm if the software was correctly installed.
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